Mahindra & Mahindra is an Indian automobile manufacturing company headquartered in Mumbai, Maharashtra. It was established in 1945 as Mahindra & Mohammed and later renamed Mahindra & Mahindra. Part of the Mahindra Group, M&M is one of the largest vehicle manufacturers by production in India.
Sr. Executive – Customer Experience
Location:
Pune – Sites, Pune – Sites, IN
Company: Mahindra Lifespace Developers Ltd.
Job Purpose
Principal Accountabilities
Performance Measure of Success
Key Relationships
Qualification and Experience
Customer Care Manager
Date: 27 Sep 2024
Location:
Kolhapur, MTBD-Kolhapur, IN
Company: Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Job Segment: Engineer, Engineering
Deputy Manager- Production, M&HCV
Date: 27 Sep 2024
Location:
Chakan, Chakan, IN
Company: Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
“• Ensure production plan implementation and deployment of resources as per schedule requirement.
• Ensure daily production targets in respective Assy. line.
• Ensure quality targets with respect to in process quality checks, quality checks and customer concerns
• Ensure utilization of workforce planned EWT as per MOST. The candidate must have knowledge of calculating work content and manpower deployment.
• To improve productivity of the department.
• Ensure implementation of the new initiatives at the respective Assy. Lines e.g. TPM, Cost reduction, to reduce NVA’s and others.
• Ensure FIFO and roll down to RFD lead-time and control WIP.
• Keep track of vehicles in terms of PDI/RFD, WIP and stock and liasioning with marketing.
• Resolving day to day production, quality and labour issues.
• Undertake facility planning to meet the CPPC budget.
• Knowledge on DCP
* Preparing and implementing action plans for line balancing and layout changes in order to maximize the output
• Facilitate and Arrange of Assembly tools to support to production activity.”
• Ensure daily production targets in respective Assy. line.
• Ensure quality targets with respect to in process quality checks, quality checks and customer concerns
• Ensure utilization of workforce planned EWT as per MOST. The candidate must have knowledge of calculating work content and manpower deployment.
• To improve productivity of the department.
• Ensure implementation of the new initiatives at the respective Assy. Lines e.g. TPM, Cost reduction, to reduce NVA’s and others.
• Ensure FIFO and roll down to RFD lead-time and control WIP.
• Keep track of vehicles in terms of PDI/RFD, WIP and stock and liasioning with marketing.
• Resolving day to day production, quality and labour issues.
• Undertake facility planning to meet the CPPC budget.
• Knowledge on DCP
* Preparing and implementing action plans for line balancing and layout changes in order to maximize the output
• Facilitate and Arrange of Assembly tools to support to production activity.”
Experience
3- 5 years
Industry Preferred
Qualifications
BE / Mechanical / Automobile
General Requirements
Job Segment: Industrial, Manufacturing, Automotive
Customer Care Manager
Date: 26 Sep 2024
Location:
Ranchi, MTBD-Jamshedpur, IN
Company: Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
Mahindra Leadership Competencies
Innovation Led Transformation _Change catalyst
Strategic Business Orientation_Business Perspective
Innovation Led Transformation _Risk Taking with Responsibility
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Result Orientation with Execution Excellence_Effective Project Management
Strategic Business Orientation_Strategic Foresight
Result Orientation with Execution Excellence_Passion for Quality
Strategic Business Orientation_Global mind-set
Result Orientation with Execution Excellence_Accountability for results
Leadership through Sustainability_Strategize around,Sustainability Drivers
Result Orientation with Execution Excellence_Agility with discipline
Leadership through Sustainability_Frugal mind set
Leveraging Human Capital_Exponential synergy
Leadership through Sustainability_Stakeholder focus
Leveraging Human Capital_Team development
Leadership through Sustainability_Triple Bottom Line Sensitivity
Leveraging Human Capital_Entrepreneurial engagement
Customer Focus_Customer Sensitivity
Leveraging Human Capital_Appreciating diversity
Customer Focus_Customer Delight
Weaving Passion and Energy at Work_Being Passionate about work
Customer Focus_Service Orientation
Weaving Passion and Energy at Work_Working without Barriers
Innovation Led Transformation _Idea Orientation
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Job Segment: Engineer, Engineering
