Mahindra & Mahindra is an Indian automobile manufacturing company headquartered in Mumbai, Maharashtra. It was established in 1945 as Mahindra & Mohammed and later renamed Mahindra & Mahindra. Part of the Mahindra Group, M&M is one of the largest vehicle manufacturers by production in India.
Sr. Manager – CMS
About the job
Responsibilities & Key Deliverables
- Process understanding
- Checklist preparation
- Data Collection & Analysis
- Participate in opening meetings & closing meetings
- Prepare Draft reports
- Get action plans from Auditees
- Present findings to Mentor/CIA
- Maintain post audit documentation
- Peer review
- Participate in other departmental activities such as investigations, meetings, presentations, departmental budget etc.
Experience
8-10 Years
Qualifications
Industry Preferred
CA – first/ second attempt only.
General Requirements
Assistant Manager CQA
Responsibilities & Key Deliverables
Monitoring of Field failures related to Transmission aggregate.Responsible for reducing Repairs Per Hundred (RPH) and warranty cost.Analysis of field complaints and providing solutions as fast as possible.Field visits for onsite analysis and understanding applications / Usage.Providing field fix solutions.Deployment of current learnings on new product to ensure first time right new products.Ensuring sustenance of actions taken and Improving response time.Systematic approach of problem solving using some of the advanced problem solving tools.Co-ordination with other functions such as Customer care, CDMM, PDRDS and Manufacturing for faster implementation of solution
Preferred Industries
Education Qualification
Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
General Experience
3-5 Years, exp in Field Quality preferred
Critical Experience
System Generated Core Skills
Analytical Thinking
Communication Skills
Consumer Focus
ISO 9000 – Quality Management
ISO TS 16949 – Quality Management
Microsoft Office
Quality Management System (QMS)
SAP
Product Knowledge – Transmission
Equipment Handling & Maintenance
System Generated Secondary Skills
Job Segment: Engineer, Engineering
Assistant Manager Infotech
Responsibilities & Key Deliverables
Data Center management including Server administration, Storage and L3 switches, troubleshooting and faulty part replacement.Installation, License management and record keeping of all softwares,Handling of Audits (ISMS, etc), Domain, Wifi, Switches, etc. configurations.Managing Plant IT Helpdesk team and Infrastructure includes users IT asset replacement and upgradation.Evaluates and Reviews Design frameworks and Methodologies to ensure accuracy of Product.Ensuring system compliance verifications,alignment with overall architecture view to ensure effective system development.Building critical business logics.Backup management of systems attached to critical machines in Testing area.Helpdesk support monitoring and providing necessary support to team.Data backup policy.Maintaining of security hygiene like pen drive blocks, un-authorised softwares and periodic check-up of workstations.Network Administration for whole plant.Responsible for testing and deployments of workflows, configuration and training to users.Deployment and documentation of New Developments.Knowledge of TC BOM management.Project Deployments
Preferred Industries
Manufacturing
Education Qualification
Bachelors of Technology; Bachelor of Engineering; Cisco Certified Network Associate; Cisco Certified Network Professional
General Experience
5+, 2+
Critical Experience
System Generated Core Skills
Communication Skills
Interpersonal Skills
Team Building
Time-Based Maintenance (TBM)
System Generated Secondary Skills
Job Segment: Engineer, Engineering
Deputy Manager – DMS & IT Systems
Responsibilities & Key Deliverables
- First Point of Contact: Provide support to dealerships for any issues related to DMS Eco Systems.
- Change Management: Lead change initiatives for various DMS tools and applications.
- Coordination: Work with ADC, vendor, and business teams to resolve queries and issues.
- DMS Sustenance: Ensure the ongoing use, discipline, and data quality of DMS.
- Periodic Reviews: Conduct reviews with Dealer leadership team on DMS data quality and improvements.
- Dealership Audits: Audit dealerships for DMS usage and compliance.
- Incident Analysis: Analyse repeat incidents, coordinate to find solutions and reduce support tickets.
- Technology Implementation: Implement new digital technology initiatives at dealerships as scheduled.
- Training and Feedback: Provide training and gather feedback on DMS applications.
- Collaboration: Work closely with area office and zonal teams during rollouts.
- Refresher Training: Conduct post-rollout training sessions for dealership DMS champions and participate in zonal training
Experience
4-8 years
Industry Preferred
Automotive
Experience in Automotive Sector is a must, closely working with Dealers for minimum 2-3 years. Preferably done rollout for any DMS/CRM across Auto-industry. Can also be from the implementation agency doing the rollout for the auto company
Qualifications
BE / B. Tech in Computer Science, Information Technology
Minimum 4 yrs experience,
General Requirements
1.Knowledge of Sales, Service, Spare parts & CRM process at dealerships
2.Strong IT orientation & basic Cloud knowledge
3.Relationship management skills
4.Change management
5.Problem solving skills
Job Segment: Automotive
Assistant Manager – Customer Care
Responsibilities & Key Deliverables
Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.To attend and resolve the critical customer complaints and measure of customer satisfaction level.To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries
Tractor
Automobile
Agriculture Implemen
Education Qualification
Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
General Experience
1-4 Years of relevant experience as CCM
Critical Experience
Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenues
System Generated Core Skills
Change Management
Channel Strategy
Consumer Focus
Customer Relationship Management (CRM)
Product Knowledge & Application
Service Management
System Generated Secondary Skills
Job Segment: Engineer, Field Service, Engineering, Manufacturing
