MakeMyTrip is India’s leading player for flight bookings. With the cheapest fare guarantee, experience great value at the lowest price. Instant notifications ensure current flight status, instant fare drops, amazing discounts, instant refunds and rebook options, price comparisons and many more interesting features.
Holiday Expert
About the job
Company Description:
MakeMyTrip is a pioneer in India’s online travel space and is located in Gurugram. Founded in 2000, MakeMyTrip offers easy and instant travel bookings with comprehensive choices. With a focus on customer-first values, MakeMyTrip provides best-value products and services, powered by robust technology and round-the-clock customer support. The company has expanded its offerings to include flights, hotels, holiday packages, homestays, villas, ground transport, and business travel solutions. MakeMyTrip has also ventured into the Gulf market, offering power-packed deals on flights and hotels.
Role Description
This is a full-time on-site role for a Franchise Holiday Expert at MakeMyTrip Franchise Office for multiple locations.
The Franchise Holiday Expert will be responsible for assisting customers with travel bookings, providing comprehensive information and choices for flights, hotels, and holiday packages. The role also involves handling customer queries, resolving issues, and ensuring customer satisfaction.
• Achieving Monthly Goals – 100% focus on Store Sales.
• Seamless interface for cross-functional follow-ups.
• Ensure complaint resolution within specified time frame, ensuring a Healthy NPS for the Store.
• Relationship management with customers and key accounts.
• Sales Hygiene
• Maintain the balance between superior customer service and cost management.
• Adherence to operational guidelines as trained.
ESSENTIALS:
- Qualifications: Any Graduate
- Experience: 2-4 years of operational experience in the travel Industry with exposure in selling both Domestic and International Packages. (Preferably: Long Haul)
- Should have extensively sold Group departures and FIT to Europe, Australia, New Zealand, South Africa, USA, CIS, Japan etc.
- Computer Literate.
- Fluency in English and local vernacular wherever applicable.
- Customer-Centric approach with excellent sales skills.
PREFERRED:
- Any Graduate
- Good Numerical Aptitude
- Should have demonstrated excellent interpersonal skills.
- Ability to present, persuade and communicate effectively.
- Prior experience in travel industry required.
Note: The selected candidates will be on the franchisee pay role.
Locations: Delhi, Gurgaon, Faridabad & Chandigarh.
Senior Content Executive
About the job
About the opportunity:
Role: Content Writer
Reporting to: Manager
About the Function:
The Hotels Content team of MakeMyTrip is an integral part of the hotels’ LOB for both domestic and international hotels. It is responsible for ensuring the effectiveness of all customer and partner-facing communication and enhancing the overall booking experience on the app/website through relevant content touchpoints. The team specializes in end-to-end content workflows, ranging from concise and informative funnel copies to long-form content.
About the Role:
This role demands a clear understanding of customer behavior to produce content that helps them make informed buying decisions. The position requires collaboration with cross-functional teams including Supply, Category, Creative, and Product to gather information on current or future projects and then plan content deliverables around these initiatives on a monthly or quarterly basis. In this role, one gets to drive the end-to-end strategy and management of projects while ensuring adherence, consistency, and compliance with pre-defined content guidelines.
What will you be doing?
- Writing long-form content such as blogs, mailers, property descriptions
- Crafting engaging copies for social media and product that drives booking decisions
- You’re a self-starter, who is able to multi-task and adhere to timelines.
- You believe in initiating conversations & taking end-to-end ownership of projects, right from ideation to execution.
- You possess good time management skills, including prioritizing, scheduling, and adapting as necessary.
Qualification & Experience
- Master’s – English literature or mass communication, Journalism, or related field.
- Content professional with 3-4 yrs. of work experience in creative content writing and editing (both short and long-form content) (Preferably from the Travel domain)
- Prior experience in writing long-form content, marketing & UX copies (samples requested)
- At least 1-2 years of experience in UX writing/funnel communication (samples requested)
- Has a good understanding of MS Office Suite and CMS tools
- Previous experience in travel and lifestyle brands will be a plus!
Key Competencies
The ideal candidate for this role is someone who:
- Has an eye for detail and comes with a creative mindset
- Can meet strict timelines while ensuring the quality of projects
- Aspires to take on new challenges and drive positive outcomes
- Believes in a data-driven approach to analyze the success of their work
- Possesses strong interactive and interpersonal skills
Key Learnings in the role
- Get the opportunity to work with India’s No. 1 travel company and learn about creating diverse forms of content, instrumenting in shaping the user experience of millions of travelers.
- Be at the helm of content strategy for high-impact projects and leverage the growth opportunities while working in a cross-functional environment.
Deputy Manager – Copy Writer
About the job
About the Opportunity:
Role: Copy Writer
Level: Deputy Manager
Location: Gurugram
What you are required to bring to the team:
Social media is key for growing brand buzz, recall and awareness. As a Deputy Manager, you will be responsible for bringing to life ideas that engage the target audience across multiple social media platforms. You must have an eye on daily trends and a penchat for cracking clutter breaking creatives. Excellent communication and interpersonal skills for seamless coordination with team members and stakeholders, and also the skillset to understand precious customer insight and convert them into roraring ideas is paramount.
What will you be doing:
- Generate concept and copy for social creatives for increasing engagement and followers.
- Create daily social calendars in tune with business agendas and moment marketing for both fixed and fluid moments to keep brand buzz and recall high.
- Ensure 100% consistency in content (style, format, font) and images.
- Mapping customer insights to come up with relevant campaign thoughts for social buzz.
Interaction Points:
- Work with cross-functional teams including Design, Product, Supply, Category, to create ideas in synch with business agendas and overall brand goals.
- Collaborate with external stakeholders/agencies as and when required, to get work done in a defined and structured way.
Qualification & Experience:
- Graduation/bachelor’s degree in English, Journalism or related field with excellent communication skills
- 7-10 years of working with a reputed ad agency, preferably handling young, digital brands
Quality Assurance Engineer
About the job
Responsibilities:
- Responsible for delivering highest quality in a timely and cost-effective manner.
- Responsible for estimating test efforts and communicate test results.
- Responsible for enhancing and extend the automation library and framework.
- Experience with developing and executing automation suites.
- Experience with SQL, Tomcat, Linux and Java.
- Experience with scripting knowledge of Shellscript, Groovy desired.
- Excellent troubleshooting skills to root cause complex issues required.
- Passionate for finding bottlenecks and thresholds in existing code through the use of automation tools.
- Strong time management skills with a history of meeting commitments.
- Understanding the requirements from concerned teams, preparing execution plans, devising automation strategy and automation of test cases.
- Strong understanding of test automation frameworks and architecture to provide automated solutions to complex problems.
Requirements:
- Hands on exposure in Selenium Webdriver / SOAP UI / QTP.
- Working knowledge of one or more software programming languages like Java, C#, php, groovy.
- Exposure to open source tools like Jenkins/ TestNG/ Appium/ API automation testing.
- Good experience in shell scripting.
- Proficiency in handling complex db queries.
- Exposure in implementing CI.
- Strong logical reasoning and problem solving skills.
- Should be good in communication and presentation skills.
- Should be a self-starter with high initiative, team player, and enthusiastic to learn and deliver on latest tools and technologies.
- 2-7 years of strong hands-on testing experience of web applications, desktop application and web services.
Senior Manager – Revenue Management
About the job
About the Opportunity:
Role: Revenue Management
Designation: Senior Manager
Location: Gurugram
Reporting To: CXO
About the role:
This role requires an individual with a knack for deriving meaningful, actionable insights from
various data sets. The aim is to leverage these insights to enhance clientele conversions and
boost revenue for the specific LOB’s business at MMT.
What will you be doing:
P&L Management & Driving Growth:
- Define and drive the short-term and long-term growth agenda of the business while influencing various cross-functional teams.
- Manage the business’s P&L and devise strategies to achieve revenue goals for the online channel.
- Tactically manage active revenue levers to attain daily margin, conversion, and transaction goals.
- Lead discussions on relevant alliances, execute tactical marketing campaigns, and finalize traffic planning for the upcoming quarter.
- Track performance parameters tightly and control business KPI numbers rigorously.
- Delve deeply into demand signals and traffic data to decipher business and marketing strategies for the LOB.
- Understand new markets and segments, analyze trends and customer behavior, and collaborate with marketing, supply, and product teams to maximize conversion based on those trends.
- Follow a stringent action plan and collaborate with the product team to increase platform conversion for the holiday’s online category.
- Work with product teams to automate/improve pricing, business reporting, and alerting mechanisms.
- Collaborate with the operations team to devise and ensure smooth post-sale processes for the online channel.
Data Analytics:
- Create and maintain rich, interactive visualizations by interpreting and analyzing data, integrating various reporting components from multiple data sources.
- Proficiency in SQL, Adobe Analytics, and Advanced MS Excel is essential as this role entails extensive data crunching.
- Proactively analyze data using statistical methods to address key questions from stakeholders or self-initiated curiosity. Develop insights into what drives business performance, identify trends, and enhance online conversion for business.
Qualification & Experience:
- MBA from reputed institute with 8 -10 years of experience in business/ revenue/ category
role for a consumer facing technology enabled business/product from ecommerce industry.
Key Success factors of the role:
- Mindset that will constantly think about Return on Investment, business and revenue.
- Passion for data and an exceptional ability to solve complex problems.
- Strong communication skills, Influencing skills, great interpersonal & stakeholder management skills.
- High on energy, team player coupled with a great attitude.
