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Senior Director of Human Resources Operations

JOB SUMMARY

 

Position directs and works with human resource employees on recruitment, total compensation, employee relations and training and development. Executes against objectives outlined in the Human Resource Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable laws and regulations as well as Standard Operating Procedures.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Legal and Compliance Practices

• Ensures terminated employee files are retained for the required length of time.

• Ensures compliance on all human resource audits.

• Ensures proper documentation of all progressive disciplinary action is kept in employee file.

• Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).

• Works with the unemployment services provider to respond to unemployment claims.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures employees are treated fairly and equitably.

• Ensures Guarantee of Fair Treatment policy is consistently followed and proper documentation is maintained on all disciplinary issues.

• Ensures employees are treated fairly and equitably and that issues are brought to resolution.

• Administers property policies fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

 

Managing Human Resources Communication

• Communicates changes to the benefit plans in a timely manner.

• Communicates property rules and regulations via an employee handbook.

• Coaches managers on progressive discipline process.

 

Managing Staffing and Employee Development Activities

• Participates in the interviewing and hiring of Human Resources employee team members.

• Ensures performance evaluations and merit increase paperwork are maintained in employee files.

• Manages performance appraisal process (e.g., ensures reviews are conducted in a timely manner, increases are processed quickly, and management performance appraisal is completed).

 

Maintaining Employee Relations

• Establishes and maintains open, collaborative relationships with employees.

• Utilizes an “open door” policy to address employee problems or concerns in a timely manner.

• Ensures effective employee communication channels are established and active in departments.

• Ensures employees establish and maintain open, collaborative relationships with their team members.

• Strives to improve employee retention.

• Monitors work environment for signs of union organization.

• Solicits employee feedback.

• Organizes Spirit to Serve Our Communities events.

Assistant Director of Finance and Accounting

JOB SUMMARY

 

Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.  In addition, assists with the creation and execution of a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.

 

CANDIDATE PROFILE 

 

Education and Experience

• 4-year bachelor’s degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.

OR

• Master’s degree in Finance and Accounting or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Assisting in Planning and Decision Making

• Assists in the development of means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Analyzes information, forecasts sales against expenses and creates annual budget plans.
• Compiles information, analyzes and monitors actual sales against projected sales.
• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Assists in the creation of the annual operating budget for the property.
• Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
• Assists in the implementation of a system of appropriate controls to manage business risks.
• Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.
• Analyzes financial data and market trends.
• Assists in the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.
• Provides on going analytical support by monitoring the operating department’s actual and projected sales.
• Produces accurate forecasts that enable operations to react to changes in the business.

 

Assisting in Leading Finance & Accounting Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
• Oversees internal, external and regulatory audit processes.
• Provides excellent leadership by assigning team members clear accountability backed by appropriate authority.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

 

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners, understanding the priorities and strategic focus.
• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
• Demonstrates an understanding of cash flow and owner priorities.
• Manages communication with owners in an effective manner.
• Manages property working capital and cash flow in accordance with brand SOPs and owner requirements.
• Facilitates critique meetings to review information with management team.

 

Developing and Maintaining Finance and Accounting Goals

• Ensures Profits and Losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Develops and supports achievement of performance goals, budget goals, team goals, etc.
• Improves profit growth in operating departments.
• Reviews audit issues to ensure accuracy.

 

Managing Projects and Policies 

• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs.
• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).
• Ensures compliance with management contract and reporting requirements.
• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
• Ensures compliance with Standard Operating Procedures (SOPs).

 

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily operations.
• Ensures property policies are administered fairly and consistently.
• Ensures new hires participate in the department’s orientation program.
• Ensures new hires receive the appropriate new hire training to successfully perform their job.
• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
• Conducts performance review process for employees.
• Participates in hiring activities as appropriate.

Residences Security and Safety Manager