In 1911 company founder Frank C. Mars started making and selling buttercream candies from his home in Tacoma, Washington. In 1920 he relocated the business to Minneapolis, where it had success with the Milky Way candy bar, which was first produced in 1923.

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (“CSC”) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team.  Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.  Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.  Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.  Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.  Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.  Conduct administrative functions as necessary.  Other job duties as assigned. THE FIVE PRINCIPLES  Quality – The consumer is our boss, quality is our work and value for money is our goal.  Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.  Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.  Efficiency – We use resources to the full, waste nothing and do only what we can do best.  Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership  Customer Focus  Peer Relationships  Integrity & Trust  Action Oriented  Listening

Functional  Preventative care and OWPs  Communication Skills  Client Service Skills  Priority Setting  Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)  Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.  Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.  Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.  Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.  Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.  Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.  Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.  Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILLDO)  Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.  Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.  Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.  Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.  Independence – Able and willing to perform tasks and duties without supervision.  Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS  Ability to work at a computer for long periods of time.  Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)  Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.  Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.  The noise level in the work environment is moderately high.  Requires sufficient ambulatory skills in order to perform duties while at hospital.  Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.  Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Customer Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

* Hourly Rate to start: $16.50- $17.00

Industrial Sanitation Technician – Nights – $1500.00 Sign on Bonus

Industrial Custodian 

12 hour shift (6:00 AM – 6:30 PM OR 6:00 PM – 6:30 AM) 4 on, 4 off.

 

Purpose of this Role/Summary

• Responsibility for maintaining a clean and sanitary production facility.
• This role specializes in sanitation and pest control for the entire site in order to provide a clean, safe and orderly environment that exemplifies a world class manufacturing facility.

 

Principle Accountabilities

• Responsible for assisting all areas in maintaining high levels of daily cleanliness and adherence to site GMP’s.
• Prioritize work on a daily basis by identifying pressing issues, through communication with each operator, knowing shift production plans and awareness of area.
• Promote high quality team environment through effective team work and self-management with a positive attitude.
• Performs all assigned activities and job tasks within their area
• Detailed cleaning of large areas and work spaces
• Detailed cleaning of large pieces of manufacturing equipment
• Understanding of microbiological and pest control as it pertains to a food manufacturing environment
• The ability to work with all Teams at the site on Sanitation, Pest Control and Housekeeping Projects
• The desire to work as an interactive team in a large plant setting
• Perform sanitation duties as required by the Master Sanitation Schedule, with particular attention to lock out/tag out procedures. Complete required documentation.
• Educate others on sanitation principles.
• Every associate at Mars has responsibility for the achievement of quality and food safety.
• Other duties and responsibilities throughout the plant as assigned by manager

 

Mission Critical Competencies

• Integrity & Trust
• Planning
• Self Development
• Problem Solving Skills
• Building relationships

 

Physical Requirements

• Must be capable of working at elevated heights.
• Must be able to stand on feet for long periods of time.
• Standing on a concrete floor
• Wearing proper personal protective equipment (hair net, bump cap, ear plugs, safety shoes, and uniform)
• Bending, stooping, twist, turn, standing for extended time periods, reaching, climbing stairs
• Forklift assignments require OSHA certification and getting on and off frequently
• Able to work with minimal supervision

 

Minimum Qualifications

• Be 18 years of age or older
• Have a High school diploma, GED or equivalent education
• Must be willing and able to work and accept varying shifts and schedules
• Ability to understand and effectively communicate in the English language
• Able to work with minimal supervision
• Excellent written/verbal communication (English)
• Computer Skills
• Very Good interpersonal skills, with ability to influence, motivate and work in a team environment
• Self-motivated
• Good working knowledge of  HACCP & Food Safety
• Excellent working knowledge of all production equipment, site layout, sanitation tool use and preventive maintenance.

 

Compensation:

• $1500 sign on bonus
• Pay based on experience.
• Shift differential of $1.50
• OT potential
• Annual bonus pay out
• Annual merit increases

 

Total Rewards:

• Medical, Vision & Dental- Starts day one!
• Up to 6% 401K match
• Vacation time
• Tuition reimbursement
• Short/Long Term disability
• Onsite gym

 

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

 

 

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Global Senior Manager, Accounting (Mars Snacking)

The Mars Snacking Global Senior Manager, Accounting plays a critical role in ensuring the completeness and accuracy of our Mars Snacking financial statements. This role will be responsible to provide strategic financial insights to a variety of business partners on accounting treatment and building efficient processes that comply with the Mars Finance Manual. This role will collaborate effectively with key business partners including Commercial (Procurement), Sustainability and our regional Controllers to ensure accounting requirements are clear, practiced and drive the result of complete, accurate and well-controlled financial statements.

 

What will be your key responsibilities?

• Ensure accurate and timely financial reporting in compliance with Mars Finance Manual and other regulatory requirements.
• Implement accounting policies and procedures to enhance efficiency and accuracy.
• Lead financial statement reviews for Mars Snacking Global financial results through periodic financial statement reviews and quarterly deep dives with regional/divisional teams.
• Provide strategic financial analysis and insights to support business decision-making on technical accounting requirements including sustainability.
• Build robust processes to ensure contractual arrangements are accounted for and realized completely and accurately within our financial records over the contract life-span, including monitoring all costs and benefits.
• Collaborate with other functions to support overall company goals and objectives.
• Support the annual audit process.
• Develops digital capabilities to accomplish objectives more effectively and efficiently.

 

What are we looking for?

• Bachelor’s and/or Master’s degree with a concentration in accounting
• CPA certification preferred
• Minimum of 10 years of accounting experience required (industry or public).
• Strong understanding of US Generally Accepted Accounting Principles (US GAAP) and SOX requirements
• Public accounting experience preferred
• Excellent analytical, problem-solving, and organizational skills.
• Excellent oral and written communication skills to articulate technical accounting concepts.
• Unceasing curiosity and the courage to challenge the status quo.
• High level of integrity and attention to detail.

 

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.