Who We Are. Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, our 86,000+ colleagues advise clients in over 130 countries.

Manager – Insurance Operations – Austin, TX

The Marsh Insurance Operations team is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.

 

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in the Austin – Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.

 

Insurance Operations Manager

 

What can you expect?

• As a part of our Center of Excellence, you will manage and lead a team of specialists in an insurance operations environment who are responsible for supporting our clients’ insurance transaction queries in the Central and Northeast zones
• You will oversee the quality of communications and work of client- and internal-facing colleagues and implement initiatives to refine existing processes and procedures, driving ownership of outcomes to reinforce desired business objectives
• You will provide “manager once removed” leadership for up to 100 staff within the Operations team and provide overall leadership advice to team leaders
• You’ll attend a robust training program of classroom-based, side-by-side, and on-the-job training; we will provide the knowledge required to be successful while learning our systems; this is not a sales position and you will not be asked to sell insurance, and an insurance license is not required, although you’re welcome to take the licensing exam for career development purposes

 

We will count on you to:

• Lead a team of direct reports, including supervisory staff, who support our clients and client team colleagues, including consistently reviewing and maintaining staffing needs
• Develop and engage team members through active coaching and mentoring
• Partner across the organization including Finance, IT, Business, and Operational Leadership to execute strategy and vision
• Collaborate with senior members of our client support team to resolve issues and achieve high-quality outcomes, and lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
• Oversee the complaints management system and manage/address escalated calls, complaints, questions and queries as necessary
• Continuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiatives

 

What you need to have: 

• Bachelor’s degree plus a minimum of 5 years of team leadership experience in an office environment (including coaching, mentoring, development, and career guidance)
• Effective written and oral communication skills – able to clearly articulate issues, problems, and resolutions within this field
• Influence/persuasiveness – can explain why a process or rule needs to be followed and gain colleague support/change behavior as a result
• Quality & Compliance –Ethical behavior; understanding of rules and why they need to be followed, but flexible enough to know when a solution is workable
• Drive and self-motivation – able to work independently, follow through on a task/complete a project/meet a deadline

 

What makes you stand out?

• 7-10 years of leadership experience in a professional services environment preferred
• Experience in Commercial Lines insurance
• Senior-level management experience

 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

 

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Insurance Operations Supervisor – Surplus Lines

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in the Austin–Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Insurance Operations is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.

We will count on you to:

• Manage a team of Surplus Lines Specialists, including coaching and development, conducting performance reviews, and ensuring the consistency, quality, and accuracy of work being completed
• Assist in identifying knowledge gaps throughout our US brokerage population and leverage Specialists to train where necessary
• Continuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiatives
• Maintain and consistently review staffing needs
• Keep current on pending and actual changes to surplus lines regulations
• Analyze data to determine trends, and present those findings across teams

What you need to have: 

• 5+ years of work experience, which includes 3+ years in commercial lines insurance
• 3+ years of department/team management experience in an office environment
• Intermediate Microsoft Office proficiency – knowledge of basic Excel formulas, pivot tables, PowerPoint, Word, and Outlook
• Technical reporting capabilities – ability to analyze data from multiple sources, pull out pertinent data, process data in an Excel spreadsheet, and collate findings into a report to present week-over-week, month-over-month, and year-over-year trends
• Experience with root cause analysis
• Must have excellent written and oral communication skills – able to clearly articulate issues, problems, and resolutions within this field

What makes you stand out:

• Bachelor’s degree preferred
• Experience working with Surplus Lines, specifically dealing with Surplus Lines taxes
• 5+ years of insurance experience preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Client Account Executive

We are seeking a talented individual to join our Region Market Development team as a Client Account Executive. In this critical role, you will manage a portfolio of large/jumbo client accounts, establish trusted advisor relationships, and drive revenue growth.

We will count on you to:

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and effectively addressing escalated issues.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
• Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

What you need to have:

• Minimum of 10 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

What makes you stand out:

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you are a driven professional looking to make a significant impact in a dynamic environment, we encourage you to apply and join our team at Mercer!

 

Senior Compliance Officer

Marsh McLennan Agency (MMA) is seeking a Senior Compliance Officer to serve as a trusted advisor to business colleagues on regulatory, risk, compliance and ethics issues relating to MMA’s regulated insurance brokerage businesses.

The Senior Compliance Officer will cover an array of issues and will support the execution of all elements of the Company’s compliance program. Please note that there’s a 3-day per week in-office requirement for this role.

What you can expect:

Reporting to MMA’s Chief Compliance Officer, you will be responsible for providing valued advice to colleagues in MMA’s business insurance (including P&C), employee health & benefits insurance, and private lines practices. You will uphold MMA’s compliance culture by developing and participating in all components of MMA’s compliance program, including regulatory compliance, policy and procedure implementation, training, monitoring and investigations into potential policy violations.

The Legal, Compliance and Public Affairs (LCPA) department promotes a culture in which ethical, lawful, and risk mindful behavior is encouraged and reinforced. LCPA develops and implements policies and procedures, systems and controls, training and communications, monitoring activities, and management reporting to prevent, detect and respond to violations of law and company policies.

We will count on you to:

• Track, analyze and report on regulatory developments relevant to MMA’s business
• Design and update policies and procedures, as appropriate
• Conduct compliance monitoring and drive remedial actions
• Develop and conduct creative and impactful compliance training and communications
• Deliver timely and practical advice to business colleagues on regulatory, risk, compliance and ethics issues
• Build and maintain positive relationships with compliance liaisons in MMA’s business
• Conduct investigations into potential violations of internal policies and/or laws and regulations applicable to the company
• Support broader Marsh McLennan compliance initiatives

What you need to have: 

• A bachelor’s degree
• A minimum of 10 years relevant industry experience.
• Are comfortable working in the areas of MMA’s offerings – primarily commercial insurance, employee health and benefits, private lines and retirement services.
• Can address issues involving licensing, surplus lines, professional standards, transparency and disclosure, privacy and data protection, and M&A due diligence and integration, while maintaining a perspective that is both independent of and sensitive to commercial objectives.
• Have a strong knowledge of laws applicable to MMA in areas such as rebating, referral fees, and surplus lines; trade sanctions; cybersecurity, data protection and privacy; conflicts of interest and services provided to insurers; and third-party risk.

What makes you stand out:

• Personal integrity and sound judgement
• The ability to collaborate effectively and the courage to uphold ethical standards, even under pressure.
• Demonstrable experience leading compliance operations or governance within an organization of a similar size and/or regulatory profile.
• Proficiency in analyzing and utilizing data sets to create dynamic dashboard reports.
• Strong project management skills.
• A track record of working with and advising senior business partners on compliance matters.
• Demonstrated ability to understand and analyze strategic, commercial and operational issues facing a complex, regulated business, and to work with key stakeholders to arrive at practical solutions within applicable legal and ethical bounds.
• Exceptional business judgment and strategic thinking capabilities; crisp decision-making skills.
• Strong emotional intelligence, evidenced by the capacity to listen and develop relationships of trust.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.