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Principal – Alliances

Description

At United, we like to solve puzzles. From where we fly to when we fly, and even what planes we fly, our Network Planning team crafts flight schedules and routes that connect you with hundreds of destinations around the world, while our Alliances team connects you with even more locations across the globe by partnering with other airlines to get you to the places that matter most. With over 4,500 direct and connecting flights across 5 continents daily, and the largest international route network of any U.S. based airline, our team designs travel experiences that our customers – and employees – love. Get ready to work on our biggest puzzle when you join the Network Planning & Alliances team.

Job overview and responsibilities

The Principal, Alliances is responsible for analyzing and optimizing the revenue performance of United’s airline partnerships.  The position requires a demonstrated ability to drive complex projects across multiple stakeholders within United or with external partners, proficiency in evaluating and communicating data regarding all facets of our interactions with partner airlines, and a demonstrated ability to provide insight into the resulting financial and functional implications.

• Regular reporting and interpretation on revenue performance of each of United’s partnerships to Alliance and other Commercial leadership constituents to understand economic implications and opportunities
• Drive evaluation of economic value for proposed new and existing airline partnerships
• Independently partner and negotiate with external airline partners as it relates to code share, revenue share, and other financial aspects of our partnerships
• Develop and optimize enterprise-wide accepted alliance evaluation methodology and reporting, using and understanding fundamentals of airline economics
• Collaborate within the Alliances and International Network organization to provide input and insight on continued optimization and performance of partner connections

  NOTE: This position provides a hybrid work arrangement including approximately 50% of the time spent working onsite at our Chicago office location and 50% remotely.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in Information systems, Economics, International Relations or related field
• 4-8+ years of relevant experience, 3 years in airline industry preferred
• Ability to manage projects across multiple stakeholders, internal and external
• Strong knowledge of airline alliance, network, operations, and economics
• Understanding of fundamentals of airline network planning, financial reporting, revenue accounting
• Adeptness at problem solving and analysis, with ability to clearly communicate results and implications
• Experience with SQL, data visualization tools, and/or revenue management systems preferred
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s Degree
• Fluency in or comprehensive knowledge of a second language
• International study or professional experience in a multi-cultural environment
• Broad understanding of airline business model especially in Alliances, Revenue Management, Network, or financial reporting

Crew Scheduler – Pilot

Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job overview and responsibilities

The Pilot Crew Scheduler will work closely supporting our pilots with their schedules, ensuring on-time flight departures throughout United’s worldwide network. This is a fast-paced operational position working different shifts in a 24/7/365 operation, including weekends and holidays, with the potential for overtime in line with department policies.

• Assign open flying to qualified flight crew members according to FAA Federal Aviation Regulations (FAR), the United Pilot Agreement, and company policies
• Analyze pilot staffing, time off requests, assignments, and trip trades
• Apply cost effective scheduling practices while adhering to all FAA FAR and United Pilot Agreement work rules
• Assist pilots with monthly schedule management, documenting absences, performing transactions to ensure accurate crew pay, preserving pilot activity records, and assuring quality (FAR compliance, flight time, qualification data, etc.)
• Maintain proficiency in the application of Federal Aviation regulations, pilot contract rules, and company policies to provide 24/7 support to United
• Airlines pilots, ensuring an exceptional level of internal customer service
• Support in training new schedulers via on-the-job training sessions
• Opportunity for additional responsibilities related to crew scheduling operations and planning may be available or assigned based on operational needs

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High School diploma or equivalent
• Demonstrated track record of strong analytical, organizational, and decision-making skills
• Perform multiple tasks simultaneously with frequent interruptions with a high level of accuracy
• Ability to exercise flexibility and good judgment while managing stress in high-pressure situations
• Must be able to work in a fast-paced environment with minimal supervision
• Strong written and verbal communication skills
• Good computer knowledge and adaptability to new computer tools
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or related experience
• Additional consideration given to specializations in aviation, transportation and logistics, strategic planning, engineering, or technology
• 1-2 years relevant crew scheduling or airline experience
• 1-2 years scheduling operations experience and/or experience working in a fast pace environment requiring high volume customer interaction

Hub Maintenance Coordinator

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

Reporting to Manager or Shift Manager, represent the station Technical Operations department in a professional manner while interacting and coordinating with other departments in the Station Operations Center, Aircraft Routing, Aircraft Dispatch, and Flight Crews.

• Receive and coordinate the recovery of maintenance discrepancies initiated by inbound and outbound flight crews Coordinate and track the recovery of scheduled deferred items
• Notify and communicate the status of aircraft that are out of service or on a maintenance delay to Maintenance Control and Local Operations
• Coordinate and track planned maintenance efforts for thru flights
• Initiate and update TOC (Technical Operations Computer System) and AMIS logs on all aircraft that are out of service, in a planned hold or have significant maintenance activities on going
• Coordinate station supplier requirements that are required to support maintenance activities
• Identify and communicate maintenance troubleshooting and repair procedures as required
• Ensure delay reports are entered and compile delay data for tracking and analysis

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• FAA A&P Certificate
• 5 years in the aircraft maintenance industry
• Contract and regulatory experience
• Meets or exceeds operational performance goals including on-time performance, maintenance check span, productivity & safety objectives
• Meets or exceeds business plan objectives
• Identifies the need for change and / or improvement and executes the same involving the appropriate people and level of resources as needed
• Builds and maintains professional and productive work environment for labor groups and management teams
• Effectively communicates with employees of all levels aligning the team for success
• Extensive knowledge of aircraft maintenance operations and applicable FAA regulations
• Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
• Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

   

• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or 4 years of relevant work experience
• Aviation Management, Engineering, or related field
• 2 years in a leadership role within a large maintenance organization including a unionized labor workforce. A proven successful track record
• Strong cultural awareness to build and maintain professional relationships on a global basis

Senior Analyst – Contact Center Staff Planning

Description

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

 

Job overview and responsibilities

This position is responsible for the forecasting, staffing, and scheduling functions for all Contact Centers world-wide. This includes all aspects of staffing including forecasting phone and non-phone volume, handle time, shrinkage, and other metrics, determining requirements for all functions, scheduling shifts to meet the requirements, effectively allotting and awarding accrued time off, and analyzing operational performance to measure effectiveness. The department works closely with the frontline leaders and agents to ensure that time off and additional hours are scheduled according to operational need while ensuring that work rules are applied fairly. This person maintains the Workforce Management application and provides support to frontline leadership. This position shares responsibility for the long-term forecasting of workload and makes hiring and staff reduction recommendations to the senior leadership. The Senior Staff Planning Analyst works closely with the Real Time Operations team and frontline leadership to ensure that all centers operate at the maximum efficiency level.

This is a Hybrid role reporting to one of the following locations: Willis Tower (Chicago), Chicago Reservations (CHIRR) or North Houston Reservation (NHCRR) office.

• Create staffing requirements for bidding purposes by skill and approve final schedules for all Contact Centers
• Maintain agent schedules that meet service level targets while optimizing cost efficiency
• Create and monitor staffing requirements and make recommendations for staffing additions by function, overtime requirements, and staffing reductions using historical data, trends, and business intelligence
• Analyze KPIs, create dashboards, and provide actionable insights on service levels, occupancy, and efficiency to ensure that staffing requirements are met
• Provides guidance to staffing analysts and helps develop processes for scheduling activities
• Works with Labor Relations/Human Resources and frontline leadership to determine processes and work rules related to staffing
• Maintain WFM systems, ensure data accuracy, and support system upgrades and integrations

 

 

 

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• Bachelor’s degree or related experience
• 2+ years of staffing experience and/or 5+ years of business analysis experience required
• Advanced Excel proficiency
• Problem-solving abilities
• Attention to detail
• Business Acumen
• Excellent communication skills
• Strong organizational skills
• Strong analytical skills are essential
• Collaboration skills are essential: Team player
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Business Administration, Data Analytics/Business Intelligence

   

• Minimum of 2 years staff planning experience in the contact center environment
• Workforce management software expertise is highly preferred (Aspect, Verint, IEX)

Principal – Leisure Sales Products (Remote)

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Key Responsibilities:

The Principal – Leisure Sales Product is responsible for overseeing the successful integration, operation, and growth of United’s new online packaging website, MileagePlus Travel. The position develops and maintains strategic partnerships to enhance premium leisure offering to customers, while leveraging partnerships with tourism boards, travel organizations, and destination marketing partners. This position sits within the global sales organization. The role contributes to enhancing the airline’s online presence, expanding product offerings, and driving revenue growth through collaborative marketing initiatives and improved digital sales performance.

In addition, this role ensures seamless technical connectivity between internal systems, partner platforms, and external suppliers while providing end-to-end support for online travel packaging operations, and supports collaboration and alignment internally across Product, Finance, Loyalty, Revenue Management, Network Planning and other stakeholders.

Commercial and Strategic Growth

• Support the development and execution of strategies that drive online premium revenue growth and increase customer engagement.
• Key focus on developing engagement and conversion from elite MileagePlus customers with premium yield focus.
• Collaborate with the commercial and Kinective Media teams to implement joint campaigns, cross-promotions, and co-branded initiatives.
• Contribute to pricing, product bundling, and promotional planning aligned with business objectives.

Partnership and Relationship Development

• Establish and maintain strategic relationships with tourism boards, destination marketing organizations, and travel partners.
• Identify partnership opportunities to enhance product offerings and destination reach.
• Serve as the liaison between United and external partners for integration, marketing, and operational initiative.

Product Distribution Systems

• Own the end-to-end strategy, governance, and execution of online packaging across all hotel distribution systems, ensuring alignment with revenue, commercial, and brand objectives.
• Lead the design, setup, optimization, and lifecycle management of online packages, including room and rate combinations, inclusions, promotions, and pricing logic across direct and third-party channels. Including air, hotel, car, activity/transfer/insurance and assisting adding content to new markets/destinations not currently established with Paisly.
• Oversee system configuration, rule management, and integrations related to online packaging within CRS, channel managers, booking engines, and connected platforms.
• Establish and lead a robust audit framework to regularly review online packages for accuracy, pricing integrity, availability, content consistency, and compliance across all digital distribution channels.
• Conduct and oversee periodic system audits to identify discrepancies, leakage, booking flow issues, or non-compliance with brand standards, distribution agreements, and revenue strategies.

Project Coordination and Delivery

• Collaborate with UX, UI and Loyalty teams to support the ongoing development of the new platform, contributing inputs aimed at improving customer experience and conversion of existing business.
• Participate in project delivery activities by providing requirements, feedback, and status updates to support timely completion, budget adherence, and alignment with organizational objectives.
• Support the maintenance and accuracy of documentation related to integration processes, workflows, and system configurations.

Cross-Functional Collaboration

• Work closely with IT, Digital, Commercial, Operations, and Customer Service teams to ensure alignment on business priorities.
• Act as a subject matter expert for the online packaging platform and its associated integrations.

Compliance and Quality Assurance

• Liaison with internal parties to ensure integrations and online sales operations comply with company policies, data protection regulations, and industry standards.
• Conduct regular audits and quality checks to maintain accuracy and consistency across systems.

Data and Performance Analysis

• Work closely with Sales Strategy and Pricing, team along with the Non-Air Content Sr. Analyst to coordinate enhancements that support network growth, solve for future gaps and support maximum leverage of Paisly’s technology.

Note: This position offers a remote work arrangement and will travel up to 20% of the time (both domestic and international).

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in Business Administration, Tourism and Hospitality Management, Information Systems, E-Commerce, or a related field
• 3+ years of progressive experience in airline, travel, or tourism industry roles involving digital systems, product integration, or online sales
• Experience managing partnerships or alliances with tourism boards, destination marketing organizations, or travel service providers
• Experience in system integration projects, particularly involving APIs, booking engines, and payment platforms
• Experience in cross-functional project coordination across commercial, IT, and operations teams
• Excellent written and verbal communication skills, with the ability to engage effectively with technical and non-technical stakeholders
• Strong negotiation and relationship management skills
• Ability to identify business opportunities and translate them into actionable partnership initiatives
• Knowledge of market dynamics and customer behavior within the airline and tourism sectors
• Ability to proactively identify improvements and drive innovation in processes, systems, and partnerships
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience working with online product support, e-commerce operations, or digital platform management
• Certifications in Project Management (PMP, PRINCE2), Digital Marketing, or Systems Integration
• Certification or coursework in Digital Commerce, Airline Distribution Systems, or Travel Technology Platforms
• Training in Partnership Development or Strategic Account Management
• Knowledge of the B2C packaged travel products space
• Quantitative analysis skills
• Strong communication skills (verbal and written)
• Ability to be a self-starter
• Ability to creatively problem solve
• Creative and tactical execution
• Skills in executive-level communication & partner management