Mastercard is an international corporation which operates a global financial network. Through this network, it facilitates electronic funds transfers (EFTs) using branded debit, credit and prepaid cards.

Director – Program Manager – AI Governance Program-R-234803

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director – Program Manager – AI Governance Program

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Data Strategy and Management team is looking for a Program Manager, AI Governance to co-own Mastercard’s enterprise-wide AI Governance program. The successful candidate will report to the Vice President, AI Governance, in the office of the Chief Data Officer. The ideal candidate is passionate about Responsible Tech, collaborative and highly organized.

Role

In This Exciting And Responsible Role, You Will:

• Manage and prioritize the initiatives and projects that sit under the AI Governance program’s 4 major objectives of defining, ensuring, enabling and advancing Responsible AI.
• Partner with AI Governance team members and stakeholders to ensure that the operational and program development workloads of the AI Governance program are well managed and reliably communicated.
• Support planning, prioritization and implementation of new initiatives as they arise – such as regulatory compliance initiatives or exciting research and development partnerships.
• Communicate clear and consistent progress updates to senior executives including Mastercard’s Chief Data Officer and Chief Privacy Officer, sharing roadmaps and issuing escalations as necessary.
• Identify opportunities to improve AI Governance processes, working alongside domain experts to standardize, automate and simplify workloads.
• Realize your personal values alongside Mastercard’s principles, by advancing a program that creates RAI standards, research, tools and capabilities, and by helping to ensure that all of Mastercard’s built and bought AI is trustworthy – fair, effective and transparent.
• Participate in the Responsible Tech community and help shape Mastercard’s thinking on Responsible AI.

All About You

Ideally, you:

Have experience managing enterprise programs, particularly related to data, analytics or AI.

Have excellent communication skills, including verbal and written communication. You have an eye for detail.

Have a knack for structural frame thinking – you see can see processes and systems in terms of their parts and dependencies, and can identify short paths to positive outcomes.

Are highly organized; you manage your time and personal commitments well, are able to support your colleagues, and can oversee distributed processes to ensure quality.

Possess the emotional intelligence, negotiation and influence skills required to effectively work with a diverse range of technical and business-focused partners.

Have integrity; you mean what you say. This includes the having the ability to politely, firmly say “no” as required. Your decisions shape a high-performing program; you will collaborate and enable those around you to focus on delivering the essential.

Are thoughtful; you like to learn, and you’re excited by the opportunity to work with diverse, passionate and intelligent colleagues in a new and developing field.

Want to help improve the world through the work that you do.

The Following Is Desirable, But Not Required:

Awareness of and interest in trends in Artificial Intelligence, including Generative AI and Regulatory developments.

Corporate Security Responsibility

Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Range

O’Fallon, MO: $128,000 – $205,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Senior Counsel – Privacy & Data Protection

Senior Counsel – Privacy & Data Protection

Overview
• Mastercard is committed to balancing innovation while protecting individual privacy and has embraced privacy and data protection as core to the successful execution of our business strategy. As part of that commitment, Mastercard has established a world-class privacy program and is adding talent to our global team.
• The Senior Counsel role will ensure compliance with credit risk and privacy and data protection laws while enabling data-driven innovation, with particular focus on supporting the Data & Services (“D&S”) organization within Mastercard.
• The position will report to the Senior Managing Counsel, Privacy & Data Protection who provides global privacy support for D&S, and will serve as a member of both the Global Privacy & Data Protection team and the Law & Policy team.
• The ideal candidate will have the ability to think and act both strategically and tactically with respect to the needs of business clients and their objectives while ensuring that the corporation remains compliant with credit risk and data protection laws and other laws relating to data as well as industry best practices in the credit risk area.

Role
• Engage with business and legal stakeholders to conduct privacy by design reviews for new D&S products and services, including for products relating to credit risk.
• Among other things, this involves advising on the intersection between privacy laws, credit reporting laws, and other data-related compliance requirements as they pertain to data analytics offerings, consulting services, marketing services, and other products developed by D&S—including developing business-friendly legal guidelines for these activities while following the Mastercard privacy by design process.
• Identify business requirements resulting from new and evolving privacy and credit risk laws and regulations, and provide guidance and thought leadership on topics relevant to the D&S organization, including but not limited to alternative credit risk solutions, data anonymization, and the application of artificial intelligence capabilities to the credit risk and data analytics space.
• Collaborate with other internal stakeholders on regional privacy analysis and advice relating to global D&S products and services, including helping design controls for data environments used to support credit risk analytics.
• Monitor changing global laws relating to permissible use of credit data and regulatory registration requirements, facilitate the review of local requirements, develop internal legal guidelines to promote consistency in credit risk projects within Mastercard, and support the drafting and negotiation of credit-related and other data processing contract terms.
• Educate the business on privacy and credit risk developments and controls for the further development of D&S products and services.
• Where necessary, identify, document and update a range of stakeholders including executives on identified privacy and credit risk compliance gaps and recommended remedial measures.

All About You
• JD from an accredited law school and admitted to practice in the US.
• Demonstrated experience advising companies in the credit risk analytics space on privacy, credit risk, and data-related issues.
• Demonstrated familiarity with data analytics, computer science, and/or mathematics preferred.
• Expertise in credit reporting laws and regulations, as well as global privacy and data regulatory laws and frameworks, including the GDPR and privacy principles that are common across global laws and regulations.
• Demonstrated experience in relevant technologies including data anonymization, privacy enhancing technologies, and artificial intelligence, and familiarity with ethical frameworks, data governance, and accountability.
• Familiarity with emerging technologies and associated credit risk and privacy implications.
• Strong analytic capabilities and written and oral communication skills.
• Exceptional interpersonal skills with proven experience in relationship building and partnering with legal, business, and technical colleagues.
• Ability to motivate and influence highly-skilled professionals to achieve major organizational goals.
• Familiarity with Privacy by Design methodologies.
• Strong writing skills and ability to simplify technical material for other audiences, including business teams, legal departments, and regulators.
• An understanding of the credit risk industry in general, accompanied by an ability to acquire a deep understanding of Mastercard products and services in this space.

Managing Consultant, Services – Emerging Verticals Business Development (open to Remote US)

Mastercard Services is our professional services and solutions arm, providing customers with value-added services to enhance business performance and consumer experiences. Our diverse Services portfolio includes payments consulting, marketing, analytics and data insights, security solutions, open banking, and more.

The Services Business Development team is looking for a Managing Consultant to drive growth of our value-added services within Emerging Verticals. The ideal candidate has a proven track record of selling to senior executives, navigating matrixed organizations, and utilizing solution-based selling to drive clear value for customers.

Role

Deliver against sales targets for the Services portfolio of solutions across a set of existing and net-new accounts within Emerging Verticals, which may include insurance, telco, fitness, education, ISVs, and more

Manage and expand relationships with client stakeholders, developing trust to enable intimate discussions on client goals and needs; surfacing Services revenue opportunities

Translate client challenges into hypotheses and structure large/complex engagements with imperfect information; leverage deep knowledge of all Mastercard Services capabilities to structure innovative solutions and strategic bundles

Lead internal partners to develop formal and informal pitch materials; ensuring succinct, persuasive content tailored to audience & seniority

Deliver compelling, high-impact pitches, showcasing leadership, expertise and alignment to client needs

Drive intel back into Services & broader Mastercard; supporting the feedback loop that drives Services innovation

Physical Security Officer – Unarmed

Overview
• Physical security and compliance security officer, maintains and monitors physical security policies, standards, and best practices
• Abides by Security guidelines relative to security standards to provide safety and security of staff and assets
• Assist employees and guests

Responsibilities
• Interaction with employees and guests, provide direction on security policy and visitor directions as needed
• Operational use of security systems
• Compliance with security operating guidelines
• Coordinates/Dispatches emergency responses to all security events
• Ensures proper escalation of any security related issues
• Resolves complex customer service issues
• Physically fit enough to walk building patrols
• Monitors response to access control, fire detection and CCTV systems
• Assist with Fire, EMS and Law Enforcement
• Grants ID badges to staff as needed
• Initiates Incident Report investigations and provides detailed reports
• Respond to emergency dispatch, response and mitigation relative to security, fire or EMS response

Experiences/Requirements
• Active Driver’s license
• Minimum High School graduate or equivalent
• Security, military, law enforcement, firefighting or emergency medical services background preferred
• Represents MasterCard while interacting with Fire, EMS and Law Enforcement liaison at State and Local levels
• Strong Customer Service Skills
• Formal and ongoing Security Training
• Complex problem solving

 

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.