Mastercard is an international corporation which operates a global financial network. Through this network, it facilitates electronic funds transfers (EFTs) using branded debit, credit and prepaid cards.

Director, SME Sales Specialist

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

 

Title and Summary

 

Director, SME Sales Specialist

 

Who is Mastercard?
Mastercard is a global technology company in the payments
industry. Our mission is to connect and power an inclusive,
digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure
data and networks, partnerships, and passion, our innovations
and solutions help individuals, financial institutions,
governments, and businesses realize their greatest potential.
Our decency quotient (DQ) drives our culture and everything
we do inside and outside of our company. With connections
across more than 210 countries and territories, we are building
a sustainable world that unlocks priceless possibilities for all.

Overview:
Across North America (U.S. & Canada), Small, and Medium
Businesses (SMEs) are essential to economic growth,
contributing significantly to employment and GDP. However,
small businesses often face payment inefficiencies, relying on
manual, cash, and check-based transactions that limit growth
and financial access.
Mastercard is dedicated to enabling businesses to grow and
thrive in a digital-first economy. Our rallying cry is “Empowering
Every Business, Everywhere”—this segment is central to
Mastercard’s growth strategy, given its importance in the
payments ecosystem as both payers and acceptors of electronic
transactions.

Role:
The SME team is looking for a Director, SME Sales Specialist to
drive revenue growth and expand Mastercard’s presence in this
segment. The primary focus of this role is on sales execution
and revenue generation, supported by product management
initiatives to enhance Mastercard’s SME offerings.

Key Responsibilities
Sales (Primary Focus):
• Own and execute a revenue-driven sales strategy to grow
Mastercard’s alternative distribution SME segment share
across North America.
• Develop and maintain a robust sales pipeline, leveraging
data-driven insights to prioritize high-impact
opportunities.
• Prospecting & Lead Generation: Identify and engage
potential customers through market research, networking,
partnerships, and direct outreach.
• Industry Focus – Consumer Packaged Goods (CPG): Work
with CPG companies, distributors, and wholesalers to
digitize B2B payments and enable small businesses to
transition from cash-based transactions to digital-first
ecosystems.
• Solution Innovation & Consultative Selling: Understand
SME pain points and tailor Mastercard’s solutions to
address their unique challenges, including payment acceptance, spend management, and digital transformation.
• Pipeline Management & Sales Execution: Manage the end-to-end sales process, from qualifying leads to negotiating
contracts and closing deals.
• Represent Mastercard at industry events, conferences,
and networking opportunities to enhance brand visibility
and establish thought leadership in the SME space.
• Track and analyze performance metrics, adjusting sales
tactics and strategies as needed to exceed growth targets.

Product Management (Supporting Focus):
• Support go-to-market execution by collaborating with
product, marketing, and partnerships teams to enhance
Mastercard’s SME solutions.
• Develop business strategies to help CPG digitize payments,
streamlining B2B transactions for small businesses.
• Analyze market trends, competition, and SME lifecycle
journeys to inform product and sales strategies, driving
differentiation and innovation.
• Identify and drive partnership opportunities to improve
value propositions and expand distribution channels.
• Collaborate with fintechs and technology partners to
design and implement digital payment and financing
solutions tailored for SMEs.
• Identify and drive innovation in B2B and supply chain
finance, integrating Mastercard’s capabilities with key
industry players.
• Develop sales enablement tools and training materials to
support SME-focused sales colleagues.

All About You
The ideal candidate for this position should:
• Be passionate about “Empowering Every Business,
Everywhere” and the idea of democratizing access to
digital payments and financial tools for MSMEs.
• Have proven experience engaging internal and external
commercial and technical stakeholders to drive solution
development and adoption.
• Have a strong sales background, with experience in lead
generation, pipeline management, deal negotiation, and
revenue growth strategies.
• Have experience in financial services and/or payments,
with an understanding of competitive offerings, industry
trends, and profitability drivers.
• Have Consumer Packaged Goods (CPG) experience
(required).
• Have experience working with fintechs and alternative
payment providers to drive innovation in B2B transactions.
• Possess intermediate knowledge of analytics applications
such as Excel or Power BI.
• Have strong relationship management, influencing, and
communication skills.
• Be self-motivated, a quick learner, and able to manage
multiple priorities in a fast-paced environment.
• Hold a Bachelor’s degree (required), advanced degree
preferred.
• English required; knowledge of French is a plus.

 

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

 

 

 

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

 

Pay Ranges

Purchase, New York: $164,000 – $263,000 USD

 

Miami, Florida: $143,000 – $229,000 USD

 

San Francisco, California: $172,000 – $275,000 USD

Lead Software Engineer (Architect)

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

About the Role
The Mastercard Authentication Program owns how consumer authentication works for both in-store and e-commerce transactional use cases. The primary purpose of this role is to develop and deliver best-of-breed authentication products for e-commerce transactional use cases that will drive uptake and penetration for the products and revenue for Mastercard. The authentication products that fall within this role’s responsibilities are ID Check, Token Authentication Service and Token Authentication Framework.
If you want a challenging project that is changing the way people do payments, this is the role for you!

Role
As a Lead Software Engineer / Architect, you will:
– Create architectural designs for applications, ensuring they meet business requirements and are scalable.
– Write code to build and enhance applications/services and promote code-reviews, code scanning, and other standard development practices to deliver high-quality artifacts to production.
– Drive prioritization decisions and trade-offs in working with product partners
– Introduce new technologies and architecture by following enterprise guidelines
– Provide development and architecture guidance to team members
– Implement security best practices to protect applications from vulnerabilities.

All About You
– Have skills in building applications using open frameworks to achieve reuse and reduce development times for both frontend and backend (e.g., Spring Boot, Vue.js, Angular, React, others)
– Understand use cases for advanced design patterns (e.g., service-to-worker, MVC, API gateway, intercepting filter, dependency injection, lazy loading, all from the gang of four) to implement efficient code
– Have skills in designing and documenting highly available and performant microservice architectures
– Have skills to undertake a technical review of code across applications and their dependencies to look for anti-patterns and promote continuous refactoring
– Understand and elaborate technical debt and operational issues to drive prioritization discussions with stakeholders to improve the run experience
– Understands system architecture to plan for platform and infrastructure capacity (e.g., database, compute, network, storage) and drives the dependency prioritization to reduce the delivery lead time
– Have excellent written and communication skills in English.

It would also be great if you:
– Have skills to document and coach team on the development practices and coding guidelines (e.g., branching, peer reviews, library use, logging, scanning rules, test-driven development, error handling)
– Able to perform debugging and troubleshooting to analyze core, heap, thread dumps and remove coding errors

Our teams and values:
– We work within small collaborative teams consisting of software engineers and product managers;
– Our customer’s success is at the core of what we do;
– We are diverse and inclusive teams from many backgrounds and with many experiences;
– We believe in doing well by doing good through inclusive growth and making ethical and environmentally responsible decisions.

 

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

BizOps Manager

BizOps Manager

 

“The File Transfer Services BizOps team is looking for a Manager, Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We are seeking a highly motivated and experienced Manager, Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard’s global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Responsibilities
Ensure platform stability and health as a Business Operations SRE.
Foster developer run ownership and empower developers to build resilient products.
Support developers during the application build phase in operational design, automation, capacity planning, and monitoring.
Create and enforce operations standards while facilitating an agile and learning culture.
Engage early in the development lifecycle to be proactive in the development process.
Manage production and change activities to maximize customer experience.
Perform blameless post-mortems to understand business impact and root causes.
Focus on risk management and compliance across all environments.
Requirements
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Ability to read, write, and understand code in one of the programming languages: Java, Spring Framework, Python.
Strong understanding of DevOps principles and practices along with configuration management.
Experience in operational and resilience designing, building, and operating large-scale, distributed systems.
Appetite for change and pushing the boundaries of automation.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, analytical skills, and strong communication skills.
Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
Strong leadership and mentoring skills.
Passion for observability, automation, and continuous improvement.
Willingness to learn and take on challenging opportunities as part of a diverse and geographically distributed team.
Ability to balance doing things right with fixing things quickly.
Comfortable collaborating with cross-functional teams to ensure expected system behavior is understood.
Nice-to-haves
Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.
Ability to speak about Kubernetes from different perspectives: technical, business, or financial.
Strategizing, designing, and supporting highly efficient solutions on Public Cloud (AWS, Azure, or GCP).
Azure DevOps (AZ – 400), Azure Cloud Developer (AZ-203) certificate is preferred.
Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.
Knowledge of emerging technologies, various platforms, tools, and products and their respective applications.
Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
10 annual paid sick days
10 or more annual paid vacation days based on level
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
Gender-inclusive benefits

Manager, Data & AI Strategy

• The Data Strategy & Management organization (within the AI & Data Office) is responsible for the strategy, acquisition, evaluation, and responsible use of all types of AI, data and data capabilities that can be utilized for innovation by a wide range of Mastercard product teams.

• The Manager, Data & AI Strategy will be responsible for understanding the data and AI landscape, supporting data and AI needs and enabling the development of appropriate data and AI strategies. The role provides a unique opportunity to work across the different business verticals in a region, understanding how data and AI are used in different products and solutions. It requires an individual who understands data and data-related AI, can network and collaborate across business teams and can help communicate detailed concepts to various business and technical teams

• Work with the Regional and Global Data & AI Strategy Leads to support data and AI design methodology and requirements for new products and services. Help enable product teams by supporting the AI Intake process, documenting data briefs, data flows, and data material as required by the product management process
• Collaborate with legal, privacy and regulatory teams to review data and AI assets and proposed use cases of data and AI to ensure alignment with policies and procedures
• Work with the Regional and Global Data & AI Strategy Leads to educate teams on availability of internal and third-party data to support product development efforts that leverage that data, ensuring data and AI standards and practices are adhered to
• Become an expert to the rest of the organization on Mastercard data and AI capabilities and assets to enable other business units to leverage those capabilities and assets to the extent practical and allowed under relevant laws and licenses.

All About You

• Experience working with AI and data-related products, either in acquisition, development, governance, or evaluation
• Demonstrate a forward-thinking mindset, bringing creativity and innovation to how data and AI are leveraged to solve problems, unlock value and drive impact
• Ability to communicate to internal and external stakeholders about the value of data and AI; strong written and oral communication skills; ability to present detailed concepts in a clear and concise manner
• Exceptional interpersonal skills with proven experience in relationship building and partnering. Must work well in both team and individual settings and must be able to work with a geographically dispersed team
• Motivated self-starter with ability to excel at multi-tasking in a fast-paced environment and comfortable working under your own initiative
• AI and Data management experience in the payments industry preferred

 

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.