McDonald’s Corp (McDonald’s) is a foodservice retail chain operator. The company operates and franchises McDonald’s restaurants that serve a locally-relevant menu of food and beverages.

Franchise Business Partner

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

McDonald’s USA LLC is seeking a Franchise Business Partner. This role serves as the primary point of contact to assigned franchisees. This position assists the Operations Officer and Field VP with driving the US strategy and key initiatives at the Field Office level.

This role will support the Oregon market.

You will provide leadership, coaching and strategic direction to assigned Franchisee, Owner/Operators (O/O) to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience to enhance short and long-term sales, guest counts, cash flow and market share. Consistently demonstrates McDonald’s values and leadership behaviors to build positive business relationships with key partners including Owner/Operators, Field Leadership Teams, Suppliers, and Functional Partners for the primary goals of driving income by delivering an excellent customer experience.

Role:

• Works as the lead contact and business coach to assigned franchisees
• Cultivates productive, influential working relationships that result in improved business results
• Accountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flow
• Protects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately
• Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and partner conversations
• Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in their development of structured business growth plans and objectives
• Conducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organization
• Improves Franchisee’s capabilities by using optional company tools and available resources, Field Operations Consultants support & expertise, and best practices across business functions (e.g., finance, marketing, operations, etc.)
• Uses data and analytics from all Field Operations Consultant evaluations to guide their decision-making and time allocation in service of Franchisee

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $98,140 – $125,130 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Strong analytical and creative problem-solving skills
• Ability to influence others through storytelling
• Strong communicator with ability to convey ideas at various levels of granularity and tailor messaging to all audiences
• Strong organizational skills, with the ability to balance relevant priorities
• Operates effectively in a team environment
• Insightful problem solver with strong knowledge and intuition surrounding drivers and metrics of business performance
• Adeptly translates numerical information into actionable insights
• Builds strong relationships with teams across the organization to open lines of communication

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Department Manager

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

The Kitchen Department Manager’s responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.

The People Department Manager’s responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.

Additional Info

Along with competitive pay, a Department Manager at a McDonald’s Corporate owned store is eligible for incredible benefits including:

• 15-25 days paid vacation
• 10 paid holidays, anniversary splash and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life and accident insurance
• Paid Leaves of Absence
• Service awards
• Employee Resource Connection
• Adoption Assistance
• Matching gifts program

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

General Manager

The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald’s critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant’s goals and creates a plan to achieve the goals.

To meet restaurant goals, the General Manager doesn’t work alone. He or she leads a team of Department Managers that has specific responsibilities in the restaurant. This means helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments. By improving the Departments, the restaurant improves!

The General Manager may also be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.

Ideal candidates should have previous managerial experience. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older to be a manager in our restaurants.

Additional Info

Along with competitive pay, a General Manager is eligible for incredible benefits including:

• Paid time off
• Paid holidays
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage available
• Short- and Long-Term Disability, life and accident insurance available
• Leaves of Absence available
• Service awards

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

Maintenance

Flexible scheduling with a side of always feeling valued. A role in your local McDonald’s franchisee owned restaurant offers a job combo that will fit YOU.

Perks & Benefits

• Competitive pay from $22.00 – $28.00 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time away
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit and/or Daily Pay
• 401(k) plan
• Medical, dental, and vision benefits*
• And much more!
• Available to full time employees in select locations

This role is critical in the restaurant because you’ll:

• Ensure a memorable visit: Maintain the upkeep of customer and employee accessible areas
• Provide the supply: Unload incoming deliveries and help replenish necessary stock
• Be in the know: Conduct routine maintenance and safety checks on equipment and building systems
• Lead the experience: Ensure the maintenance meets and exceeds food safety and storage standards of excellence

To Be Successful In This Role, You’ll Need

• A humble and hospitable demeanor;
• A desire to learn and grow;
• Good organizational and multi-tasking skills; and
• A problem solving mindset

Store manager

The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald’s critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant’s goals and creates a plan to achieve the goals.

To meet restaurant goals, the General Manager doesn’t work alone. He or she leads a team of Department Managers that has specific responsibilities in the restaurant. This means helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments. By improving the Departments, the restaurant improves!

The General Manager may also be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.

Ideal candidates should have previous General Manager experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.

Additional Info

Along with competitive pay, a General Manager at a McDonald’s Corporate owned restaurant is eligible for incredible benefits including:

• Bonus Opportunities
• Paid Time Off
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• Short- and Long-Term Disability, life and accident insurance
• Service awards
• Employee Resource Connection

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.