At Merck, known as MSD outside of the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines.
Product Manager
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role
In this Product Manager role, you will join the Digital & eCommerce team with responsibility for defining and leading our Post-Purchase Order Management product domain. You will have end-to-end responsibility for creating and owning relevant eCommerce Digital Products, bridging technical and business considerations to achieve key business and customer outcomes. You will be shaping the future of how our customers experience the post-purchase journey, which includes order tracking, delivery status, returns, documentation, notifications, and customer support.
Based in St. Louis or Burlington preferred. Hybrid working model.
This is an area critical to our sustained growth, with opportunities to improve the post-purchase customer experience across our broad customer base (2M+), impacting how they manage their orders on our platform (150K+ products) across the global markets (100+) in which we operate.
The Product Manager role’s scope includes:
- Defining the Product vision for Post-Purchase Order Management, including designing a comprehensive roadmap based on customer needs and coordinating development and deployment.
- Collaborating closely with the Transaction and Order Management System (OMS) teams to ensure technical alignment and delivery of integrated customer-facing features such as order tracking, updates, modifications, cancellations, and returns.
- Work jointly with engineers, UX designers, and other cross-functional members to bring the product vision to life.
- Inspiring your team as well as cross-functional and senior stakeholders with the product vision and milestones achieved.
- Defining and owning what success looks like in terms of post-purchase customer interactions and metrics.
- Ensuring business expectations are aligned with the roadmap and that the targeted business value is realized.
- Providing overall leadership across eCommerce aspects of Post-Purchase Order Management, including alignment with cross-functional stakeholders such as Customer Support, Supply Chain, and IT.
We are looking for a customer advocate and storyteller who can communicate technically complex concepts in easily understandable terms and influence without authority.
Key Accountabilities:
Designing the Product vision & roadmap to deliver a differentiated offering
- Designing the Product vision & roadmap for Post-Purchase Order Management to deliver a differentiated experience.
- Building an inspiring product vision and driving executional alignment across the organization.
- Working directly with customers to identify problems and appropriate features for post-purchase solutions.
- Prioritizing features, enhancements, and technical debt based on customer and business needs.
- Leveraging new technologies to enhance the digital product and deliver better post-purchase outcomes.
- Providing requirements, product specifications, and leadership to engineering and UX teams.
- Applying Agile Product methods to adapt to changing business & customer requirements.
Serving as the voice of the user
- Being the foremost expert on the relevant customer journey, needs, and competitive & market environment.
- Leading continuous discovery activities to evolve the product strategy to meet changing customer needs.
Driving end-to-end product delivery
- Defining and tracking success metrics for the Post-Purchase Order Management product domain.
- Delivering key business outcomes & goals, including improvements in customer satisfaction and operational efficiencies.
- Ensuring high-quality delivery of requirements in compliance with the organization’s standards and policies.
- Proactively identifying risks and variances to plans and developing & implementing appropriate mitigation strategies.
- Being a hands-on leader, effectively steering the product team and driving cross-functional alignment.
Communicating and collaborating with key stakeholders
- Serving as the ambassador for the product, including with senior executives & business partners
- Updating stakeholders & sponsors on Product status, performance, and financial metrics
Minimum Qualifications:
- B.A./B.Sc. (or higher) in IT, Business Management, or related field; or equivalent combination of education and experience.
- 8+ years of professional Product leadership in an eCommerce, digital product, or software engineering environment.
- Experience with Order Management Systems (OMS) and eCommerce integration for order tracking, fulfillment, and returns.
- Demonstrated ability to work cross functionally to optimize post-purchase workflows, improve customer satisfaction, and drive efficiency.
- Strong understanding of customer support processes and supply chain logistics, especially post-purchase.
- Enterprise-level experience managing order tracking systems, customer support tools, and API integrations.
Who You Are
Preferred Qualifications:
- Proficiency in data analysis and visualization, as well as a test-and-learn and data-driven decision-making mindset.
- Experience partnering with senior engineering leadership to deep-dive into complex technical concepts.
- Experience working across stakeholder groups to support collaboration and knowledge sharing.
- Comfort presenting to executive audiences to drive strategic alignment and secure investment.
- Proven leader capable of inspiring, educating, motivating, and aligning work seamlessly across varied audiences (including customers, team members, and collaborators).
- Strong problem-solving abilities as well as the ability to facilitate complex conversations
- Agile certification preferred
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
Oncology Territory Manager, MD, DC & North VA
Job Id 280541 Boston, Massachusetts, United StatesJob Type Full-time
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role
The Oncology Territory Manager (OTM) is a field sales position traveling to MD, DC, & North VA. You will deliver on aggressive but realistic targets for revenue growth and profitability by executing brand objectives through innovative strategies, excellence in customer engagement and rigorous account planning. The OTM will be responsible for promoting Bavencio and its approved indications, launch of future Bavencio indications and other potential products from the EMD Serono pipeline. As a key member of a high performing team including Marketing, Managed Markets and Medical, the OTM will manage sales at the territory level and serve as the primary liaison between customers and EMD Serono.
KEY TASKS & RESPONSIBILITIES
- Strategically identify and enact ways to put patients and customers first, demonstrating behaviors and prioritizing those tasks which will enable delivery of medicines to patients with greater speed and increase the ability to help create, improve, and prolong patients’ lives
- Drive revenues via innovative strategies and tactics: including excellence in customer engagement and account planning
- Achieve Area quarterly and annual sales objectives through implementation of company and U.S. Oncology sales direction
- Achieve short and long-term sales objectives by identifying customer needs and providing solutions to create a professional relationship between the customer and EMD Serono
- Build customer alliances and maintain relationships with key HCP’s, physician practices, and hospitals/clinics, practice managers across various practice settings, including major cancer centers.
- Develop local/national KOL’s
- Be a market expert having deep market, customer, product and competitive insights. Understand the changing healthcare landscape and strategically adapt to succeed in this ever-changing environment.
- Achieve maximum individual potential, including excellence in product and disease state understanding, alignment with brand strategy, selling skills, account plan tracking, resource optimization and effective collaboration with co-promotion and alliance partners
- Develop Territory Business Plans consistent with the business unit strategy
- Maintain an expert operating knowledge of all company policies and guidelines including but not limited to those addressing Interactions with Healthcare Professionals, Compliance, Business Conduct and PhRMA. Ensure compliance with all Company, industry and government laws or guidelines regarding ethical standards
- Accountable for overall territory revenue
- Optimize area budgets and monitor all area expenditures to ensure optimal use of resources
- Fully participate in field coaching sessions with agreed frequency, including receiving guidance, positive reinforcement, and corrective action where needed with a focus on the execution of accounts plans and competency development to ensure sales growth
- Demonstrate strong critical analysis and planning skills in reviewing data, understanding trends, preparing and communicating applicable plans
- Successfully complete ongoing training and development to include product knowledge, selling skills, goal setting, planning and analysis, use of marketing tools and clinical information and sales competencies
- Work collaboratively and manage ongoing communication and tactical coordination with EMD Serono field and headquarters colleagues
- Demonstrate competency and fluency in business plan writing and communications and presentations
- Maintain frequent communication with the ABD
- Demonstrate leadership with peer groups
- A valid and active driver’s license
Who You Are
Minimum Qualifications:
- B.S., B.A. Degree
- 5+ years of sales experience in the pharmaceutical/ healthcare industry with demonstration of successful results.
Preferred Qualifications:
- Experience in Oncology Sales is preferred, and specialty biologics markets highly desirable.
- Advanced degree a plus
- Additional language skills may be considered a plus
- Success record consistently driving and maintaining strong results
- Experience selling a multi-product portfolio highly desired
- Scientific or clinical background desirable
- In-depth understanding of the oncology landscape and market dynamics is highly desirable
- Pharmaceutical marketing experience developing marketing programs and materials for healthcare professionals and patients a plus
- Strong expertise in reimbursement and managed care knowledge a plus
- Launch experiences a strong plus
- Management of a co-promote partnership/alliance is highly desirable
- Current understanding of pharmaceutical and promotional compliance guidelines and regulations required
- Proficient with Word, Excel & PowerPoint
- Home Office/Headquarters experience is a plus
- Located within the territory boundaries
The base pay range for this position is $62,500 – $147,700/year.
Oncology Territory Manager, New York City (TEPMETKO)
The TEPMETKO Oncology Territory Manager (OTM) will deliver on bold but realistic targets for revenue growth and profitability by implementing brand objectives through innovative strategies, excellence in customer engagement and rigorous account planning. The OTM will be responsible for promoting TEPMETKO and its approved indications and other potential products from the EMD Serono pipeline. As a key member of an impactful team including Marketing, Managed Markets, and Medical, the OTM will lead sales at the area and territory level and serve as the primary liaison between customers and EMD Serono.
- Strategically identify and enact ways to put patients and customers first, demonstrating behaviors and prioritizing those tasks which will enable delivery of medicines to patients with greater speed and increase the ability to help create, improve, and prolong patients’ lives
- Drive revenues via innovative strategies and tactics: including excellence in customer engagement and account planning
- Achieve Area quarterly and annual sales objectives through implementation of company and U.S. Oncology sales direction
- Work collaboratively and manage ongoing communication and tactical coordination with counterparts
- Achieve short and long-term sales objectives by identifying customer needs and providing solutions to create a professional relationship between the customer and EMD Serono
- Build customer alliances and maintain relationships with key HCP’s, physician practices, and hospitals/clinics, practice managers across various practice settings, including major cancer centers.
- Develop local/area KOL’s
- Be a market expert having deep market, customer, product and competitive insights. Understand the changing healthcare landscape and strategically adapt to succeed in this constantly evolving environment.
- Achieve maximum individual potential, including excellence in product and disease state understanding, alignment with brand strategy, selling skills, account plan tracking, resource optimization and effective collaboration with co-promotion and alliance partners
- Develop Territory Business Plans consistent with the business unit strategy
- Maintain an expert operating knowledge of all company policies and guidelines including but not limited to those addressing Interactions with Healthcare Professionals, Compliance, Business Conduct and PhRMA. Ensure compliance with all Company, industry and government laws or guidelines regarding ethical standards
- Accountable for overall territory revenue
- Optimize budgets and monitor expenditures to ensure optimal use of resources
- Fully participate in field coaching sessions with agreed frequency, including receiving guidance, positive reinforcement, and corrective action where needed with a focus on the execution of accounts plans and competency development to ensure sales growth
- Demonstrate strong critical analysis and planning skills in reviewing data, understanding trends, preparing and communicating applicable plans
- Successfully complete ongoing training and development to include product knowledge, selling skills, goal setting, planning and analysis, use of marketing tools and clinical information and sales competencies
- Work collaboratively and manage ongoing communication and tactical coordination with EMD Serono field and headquarters colleagues
- Demonstrate competency and fluency in business plan writing and communications and presentations
- Maintain frequent communication with the NSD
- Demonstrate leadership with peer groups
- Travel up to 50-70% within NJ, NYC, and Long Island
- A valid and active driver’s license
Who you are:
Minimum Qualifications:
- 5+ years proven sales experience in the pharmaceutical/ healthcare industry with demonstration of successful results.
- Bachelor’s Degree
Preferred Qualifications:
- Experience in Oncology Sales is preferred and specialty biologics markets highly desirable.
- Scientific or clinical background desirable.
- In-depth understanding of the oncology landscape and market dynamics is highly desirable.
- Pharmaceutical marketing experience developing marketing programs and materials for healthcare professionals and patients a plus.
- Strong expertise in reimbursement and managed care knowledge a plus.
- Launch experience a strong plus.
- Experience with virtual selling.
- Success record consistently driving and maintaining strong results.
- Current understanding of pharmaceutical and promotional compliance guidelines and regulations.
- Motivated by results, urgency, and personal commitment.
- Ability to tolerate risk and deal with ambiguity.
- Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect.
- Access and influence various functional areas and motivate groups to action
- Demonstrate creative and innovative ideas
- Remain focused and purposeful in the presence of shifting priorities and strategies and provide a timely response to business and customer needs
- Work in a high functioning, fast-paced, global business environment
- Strong communication skills and an ability to translate complex information into succinct and impactful messages. Ability to present to all levels of the organizations to individuals and groups as well as respond succinctly and clearly to any questions.
- Collaborative work style and familiarity with core operating functions (marketing, compliance, legal, medical).
- Demonstration of ability to process and convey complex disease state and marketplace knowledge.
- Strong analytical skills to understand and adjust to trends and market dynamics.
- Ability to display personal leadership and accountability among peers, direct manager, and internal support partners.
- Possesses and displays high level of emotional intelligence.
- Strong organizational skills.
- Strong command of the English language
- Home Office/Headquarters experience is a plus.
- Advanced degree a plus.
- Other language skills may be considered a plus.
Base Pay Range for this position $49,500 to $192,000
Director, Corporate Accounts (UnitedHealth Group)
The UnitedHealth Group (UHG) Corporate Account Director (CAD) is the EMD Serono corporate lead for United Health Group and its various health care entities. Key entities but not limited to include: Emisar, OptumRx, and UnitedHealthcare. This includes leading a cross functional account team or taking direct responsibility for downstream health plans including all books of business (e.g., Commercial, Managed Medicaid, Medicare, Health Exchange). This role has a key U.S. Commercial role in developing, enriching, and expanding enterprise-level sales and business-to-business relationships with UnitedHealth Group.
Key Responsibilities:
- Develop and engage with key decision makers across the UHG Enterprise.
- Develop, implement, and regularly measure strategic account plans tailored to achieve mutually beneficial objectives with cross-functional customer and internal stakeholders.
- Proactively manage business relationships by understanding current and future trends within assigned customer segments.
- Develop the business case and lead negotiations and manage contracts with the UHG Enterprise, balancing cost/benefit considerations related to discounts, rebates, and allowances.
- Responsible for securing target access, account pull through execution, and accelerate demand with sales teams.
- Collaborate with internal therapeutic areas, patient support centers, and analytics teams to optimize program objectives for existing and new products.
- Provide key insights and information to internal cross-functional EMDS teams to identify trends, measure performance indicators, and pinpoint gaps and opportunities.
- Drive innovation and explore new strategies to meet evolving market demands, particularly in a budget-constrained environment.
Who You Are
Minimum Qualifications:
- Bachelor’s degree required; MBA or advanced degree preferred.
- 7-10+ years of experience in U.S. bio-pharmaceutical or healthcare sales and account management, including:
- 4+ years in account management leadership demonstrating outstanding results.
Preferred Qualifications:
- Proven executive and business-to-business selling experience.
- Successful negotiation of large contracts.
- Experience in niche markets and hyper-competitive environments, along with complex sales, distribution, and reimbursement channels.
- Familiarity with Neurology, Oncology, and/or Fertility products and their clinical environments.
- Strong strategic thinker with the ability to anticipate trends and develop competitive, account-specific strategies.
- Exceptional oral, written, and group communication skills.
- Strong negotiation, facilitation, and presentation skills.
- Proven leadership and management abilities, including influencing without direct authority.
- Client-driven with a talent for relationship-building, issue resolution, and effective presentations.
Related Posts
