Michelin, in full Compagnie Générale des Établissements Michelin SCA, is a French multinational tyre manufacturing company based in Clermont-Ferrand in the Auvergne-Rhône-Alpes région of France. It is the second largest tyre manufacturer in the world behind Bridgestone and larger than both Goodyear and Continental.
Support Analyst – 2
KEY EXPECTED ACHIEVEMENTS Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users. Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation. Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the buid team. Change Management: Analysis and validation of changes in production, considering their impact on users and providing clear communication. Links with the build team during the process of moving applications to production are ensured. Continuous Improvement: Active contribution to the continuous improvement of applications, proposing and implementing enhancements. Proactivy and anticipation are provided to prevent issues. Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members. Communication: Accurate communication is provided (direct communication, user callbacks, portals, …) Service Level Management: performance of his/her perimeter is steered and managed with accurate tools Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team Tutors Support Engineers
Functional Analyst – Oracle Financials
Functional Analyst – Oracle Financials
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Key responsibilities include:
- Work closely with Business users to gather and analyze their business requirements related to Oracle EBS – Finance.
- Configure Oracle EBS – Finance modules to meet client-specific needs and ensure successful implementation.
- Design complex enhancements, interfaces, and reports.
- Collaborate with cross-functional teams to deliver comprehensive solutions to Business users
- Contribute to the development and improvement of Business services products
Candidate Qualifications:
- 5+ years of experience
- Experience in Oracle implementations and/or upgrades.
- Added advantage experience in: Purchasing, Oracle Projects
- Must have Experience in Oracle Finance Modules: General Ledger, Payables, Receivables, Cash Management, E-business tax, Fixed Assets, Payments, Advance Global Intercompany System.
- Worked on customizations, integrations, or enhancements
- Willingness to continuously expand your skill set by learning new technologies and modules.
- Ability to thrive in high-pressure work environments.
- Strong communication skills.
KEY EXPECTED ACHIEVEMENTS
Following Lean & Agile methods, quality and security (SecByD) rules, and state of the art of DevOps practices under the supervision of senior and lead engineer:
Software, creating business value, is developed and maintained:
The beautiful* and clean** code is written. Testings and debugging are completed. The softwares are maintained and improved. Technical support by diagnosing and solving simple incidents is insured. Easy technical questions are answered. Minor changes to existing applications are implemented. The associated documentation is carried out.
Functional and/or Technical specifications are adapted to cover the right level of business needs:
A great User Interface (UI)/ User eXperience (UX) is provided by working closely with the business partners or UX/UI experts. Functional and/or Technical specifications are adapted accordingly.
Controls and tests are executed:
Unit tests and unit plans are built, executed, optimized, ensuring quality, security and consistency. Malfunctions, incidents and bugs are detected, understood, analyzed, reported and solved.
The solution is deployed and operated:
He/she is a contributor to change management, communication and training.
He/she builds an automated deployment.
He/she supports the solution (especially in product mode)
* Beautiful code is showable, useful, generic, sustainable (ease of maintenance, scalable, reusable), shareable, elegant (code as essay, “bookish”, minimal), pleasurable, efficient, concise, readable.
** Clean code uses writing standards (names (search), functions (short), …), code patterns (architecture/design at all scale) and practices (testing & refactoring) and uses code discipline (SOLID, DRY, YAGNI, TDD, …).
Oracle EBS Developer Analyst
Oracle EBS Developer Analyst
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KEY ACTIVITIES
Developing the solution
Controlling, Testing and Managing Diagnostics
Operation, Production and Maintenance
KEY SKILLS
Must Have
Good To Have
Support Engineer
Support Engineer
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KEY EXPECTED ACHIEVEMENTS
Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.
Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.
Monitoring Activities
Knowledge Management: Lessons learned from activities are ensured to be documented and shared.
Service Level M
Observability Expert
Observability Expert
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KEY EXPECTED ACHIEVEMENTS
Installation of monitoring platforms supported by the team (Splunk, Grafana).
Administration and upgrade of the monitoring platforms supported by the team.
Health check of the platforms, analysis of the quality and appropriateness of the data ingested and stored, of the dashboards and queries developed by the users, in order to guarantee optimized performance and cost of the solutions provided by the team.
Develop or support teams optimized dashboards and so queries
Optimize dashboards and queries that have poor performance or degrade overall platform performance.
Develop tools for administration, testing, automated deployment, and monitoring of the solutions provided by the team.
Collect the needs of the development and infrastructure teams, with a proactive and pedagogical approach in order to help them identify interesting monitoring cases based on the data available to them.
Help the development and infrastructure teams to choose the data to be injected into the monitoring platforms.
Audits and reviews of monitoring implemented by development or infrastructure teams.
Coaching and Support to development and infrastructure teams on the tools recommended by the team.
Prospective and technological watch, technical studies, either of new functionalities of the solutions, or of new solutions to be brought by the team.
Participation in the definition of norms, standards and best practices for the use of tools recommended by the team.
Technical knowledge:
A good knowledge of Grafana is essential.
A good knowledge of Splunk
In addition, knowledge is required on :
Operating System: shell on Linux;
LDAP protocol;
Ansible and Python.
IT Project Manager
Oracle ERP Context:
- Project Manager in Oracle ERP(FOP) manages project or projects and team members located in different places. Team members can belong to Michelin or partners.
- They are part of a given Delivery Scope under the leadership of Delivery Leader and take care one or several projects by collaborating with Delivery Leaders, Business PM, Product Owners, Process Engineers in some cases and Team Leaders.
- She/he is accountable of the budget and reforecasts for her/his project.
- She/he is responsible to identify risks and propose mitigation plan to respective Delivery Leader.
- She/He works in Communities of Practises with other Project Managers.
- Oracle Project Manager can also be a hierarchical manager for a team
EXPECTED BEHAVIORS
- Embody ICARE
- Create, with peers, a work environment that encourages accountability, collaboration and autonomy within the team and with other teams
- Guide the teams in order to define objectives in line with the objectives of the project/business domain etc
- Adapt the organization of project so that the teams have adequate and sufficient resources to carry out their work
- Define priorities and help teams take them into account to ensure that the workload is adapted to the implementation of these priorities
- Guide the team towards achieving the set results and help them understand the overall vision
- Drive performance by efficient project executions, engaging people to achieve results, drive activity and progress
- Synchronize the delivery of multiple teams and business stakeholders
- Develop people, by helping everyone progress in their mission and by supporting everyone’s professional development.
KEY EXPECTED ACHIEVEMENTS
• Ensure synchronization of project activities (Consolidate capacities, plans, budgets)
• Ensure that the right product/service is produced by the project teams (by ensuring close collaboration with the business, organizing frequent feedback from the users…) and that every team has the same understanding of the value (product/service) to deliver
• Ensure that the right product/service is produced the right way (use work organization that maximize the quality and the speed)
• Solve problems that are raised to his/her level; Raise risks to the right stakeholders
Project teams progress in mastering skills.
Capacities, plans and budgets are consolidated and consistent.
The PDCA approach is anchored in the project which are autonomous in carrying out PSS.
Agile@scale is mastered.
KEY EXPECTED ACHIEVEMENTS
• Ensure synchronisation of several teams (Consolidate capacities, plans, budgets)
• Ensure that the right product/service is produced by the project team (by ensuring close collaboration with the business, organizing frequent feedback from the users…) and that every team has the same understanding of the value (product/service) to deliver
• Ensure that the right product/service is produce the right way (use work organization that maximize the quality and the speed)
• Manage Risks
