Moncler was founded at Monestier-de-Clermont, Grenoble, France, in 1952 and is currently headquartered in Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain.

Store Manager – Royal Hawaiian

POSITION OVERVIEW:

Moncler Store Managers take on the role of Brand Leader. They are responsible for achieving store business objectives and growing their store’s sales through, strategic planning and execution, delivering an exceptional level of service to clients, and managing the operations of the store efficiently. Store Managers own the talent development of their store by leading recruitment strategies, and supporting the development and growth of their teams. As the Store Manager you will represent Moncler by promoting our values and Brand vision within the market place.

RESPONSIBILITIES:

• Ensure the Moncler Americas Sales and Service standards are embodied consistently by all store employees.
• Drive Store sales and productivity through key KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity and Inventory management).
• Conduct business analysis and develop and implement action plans in collaboration with the Regional Director to strategically grow business.
• Flawless in-store execution of Company strategic initiatives, Company policies & procedures.
• Demonstrate sales leadership by playing an active role on the sales floor through CEM segments and engagement with our top clients & VIC’s, ensuring the highest level of customer service is provided and Moncler “Vibes” shop goals are met.
• Lead the team to consistently establish client relationships and propose local events & consignment through continuous networking; support product launches that promote high client attendance and strong sales results.
• Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.) – Majors Program; Ensuring execution of all deliverables.
• Directly responsible for the development of team and playing an active role in their growth. Manage employee performance to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, goal setting, annual performance appraisal process, team meetings, management meetings, Individual development plans.
• Provide motivation to sales team and lead by example at all times, exhibit a sales floor presence and deliver in the moment coaching as necessary.
• Proactively, attract, recruit and hire a team of high caliber talent. Build a talent pipeline through networking and competitive shopping.
• Ensure a consistent and Branded on-boarding experience for all new hires.
• Partner with Regional Director and Human Resources Director for all employee relations issues to ensure effective resolution.
• Responsible for the daily operations & on-going operational excellence in your 4 walls; ensuring efficiency and protection of company assets through schedule management, payroll records, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures.
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
• Responsible for the oversight of the in-store after sales operations ensuring efficiency and a positive client experience.
• Responsible for oversight of in-store consignment program; maximizing client engagement and providing unique, and personal experiences for our top clients.
• Support and maintain visual merchandising standards set by HQ & the Americas visual team; Execute floor change overs as necessary.
• Analyze reporting and support stock levels through communication with key business departments to maintain a high sell-through as well as alignment with new product launches and key investments; provide product feedback in order to maximize sales.
• Train and communicate current product knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
• Understand and proactively respond to the competitive environment, trends and identify future opportunities.
• Additional responsibilities as assigned.

KEY REQUIREMENTS:

• Bachelor’s degree or equivalent
• Minimum of 5 years of Retail Management experience, luxury experience preferred
• Proven track record of successful sales generation, building clientele and employee development and relations
• Results-driven and customer focused
• Problem solver
• Impeccable communication skills at all levels, with team, executive leadership team, and cross-functional partners.
• Possess strong leadership qualities and can galvanize a team around company initiatives
• Possess strong attention to detail and business acumen
• Ability to analyze business and take business driving actions
• Ability to stand and walk for majority of a 40-hour work week
• Passion for the Fashion Industry
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Proficient in Microsoft Office, POS, CRM & Inventory Management systems
• Ablility to work in a contract or Temporary Role.

Core Competencies

• Entrepreneurial
• Sales and Client focused
• Developing/coaching others
• Relationship building
• Effective communication

Moncler includes a reasonable estimate of the salary range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $120,000 per year to $145,000 per year.

Client Advisor (Part-Time) – Stockton

POSITION OVERVIEW:

Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.

RESPONSIBILITIES:

• Engage with clients in accordance with the Moncler Selling and Service standards
• Achieves and exceed sales goals and key retail KPIs (Average Dollar Transaction – ADT, Units per Transactions – UPT, Data Capture, Repurchase Rate, etc.)
• Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients
• Maintain company merchandise presentation standards
• Proactively follow-up with customer charge sends, repairs and holds
• Develop and maintain product knowledge
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
• Support in inventory preparation and execution
• Partner with all employees in the store to maintain a collaborative work environment
• Additional responsibilities as assigned

QUALIFICATIONS:

• Previous experience in luxury retail
• Proven track record of successful sales generation, building and developing client relations
• Results-driven and customer focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel and Outlook)

Moncler includes a reasonable estimate of the salary rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $19.00 per hour to $21.00 per hour.

Seasonal Sales Support Advisor – Miami Bal Harbour

POSITION OVERVIEW:

Reporting to the Store Manager/Director, the Sales Support Advisor (SSA) will partner with Moncler’s sales, operations, visual merchandising, and management teams to support the full life cycle of the client experience, ensuring a seamless and personalized experience for all clients.  Embodying the Moncler values as well as the Moncler Client Promise, the SSA will be a knowledgeable and resourceful brand ambassador, projecting an elevated and positive image, both front of house (FOH) and back of house (BOH).

RESPONSIBILITIES AND DUTIES:

Client Experience

• Achieve individual and team objectives.
• Welcome every client and provide the best Client experience.
• Engage with clients to build relationships and develop a deep understanding of their needs.
• As instructed by store management, support Client Advisors in providing an exceptional client experience.
• Retrieve and deliver product requests from the BOH to sales floor to support the Client experience and sales.
• Be a point of contact for and execute product care request, including ticket creation as needed.
• Learn and master Brand and product knowledge, as well as operational policies and procedures.

Operations and Visual Merchandising  

• Assist in the maintenance and execution of Company visual merchandising standards, including but not limited to the organizing and repositioning of displays and retrieval of product from the BOH and FOH.
• Contribute to the preparation and execution of inventory based on the requests of management.
• Support with operational tasks including BOH organization and product assortment go-backs.

Other

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.
• Respect Moncler Brand standards in terms of grooming and behavior.
• Follow the company’s policies and procedures.
• Additional duties and responsibilities as required and communicated by management and/or the Company.

Education

• N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Experience in hospitality or other relevant client oriented/service roles are acceptable.

Special Skills and Personal Attributes

• Team oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury-goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.
• Ability to analyze sales reports.
• Excellent problem-solving skills.
• Possess strong attention to detail.

ADDITIONAL INFORMATION

All tasks are not limited and/or restricted to this job description. Employee must comply with any reasonable requests from management to perform any other duties to fulfill the role’s requirements.

Moncler Group is an equal employment opportunity employer.

Field Training Manager, West (Based in LA)

POSITION OVERVIEW:  

Reporting to the VP of Retail, the Field Training Manager will play a pivotal role in enhancing the skills, knowledge, and performance of our retail teams across multiple locations. This role is responsible for planning, implementing, and delivering effective training programs tailored to address the needs and vision of the business and to support the Company’s goals in the client experience, product expertise, and operational efficiency. Through thorough follow-up, and on-the-job coaching, the Field Training Manager will ensure the development of the retail teams, with the goal of elevating the client experience, as well as working cross functionally to create and deliver cohesive messaging for brand priorities.

The ideal candidate is a nimble, dynamic trainer and skilled coach, with a deep understanding of servant leadership, hospitality, styling, storytelling, and influencing skills, that will inspire and elevate the performance of Moncler’s Luxury Retail Teams.

RESPONSIBILITIES:  

Training Program Development and Implementation 

• Design, develop, and implement comprehensive training programs for in-store teams, focusing on client engagement, storytelling, product knowledge, service excellence, and commercial selling behaviors.

• Organize and/or facilitate inspiring and impactful in-store onboarding to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience.

• Partner with Human Resources to facilitate onboarding for corporate new hires on Company culture and brand values.

• Utilize blended learning techniques (e-learning, role playing, hands-on workshops, on-the-job coaching, classroom, etc.) to address varying learning styles, purposes, and audiences. Analyze and incorporate new training methods and techniques as business needs, resources, and technology evolve.

• Create training plans for teams balancing HQ priorities with local needs driving specific business objectives of stores/regions.

• Organize and conduct train-the-trainer sessions for in-store experts/trainers.

• Coordinate all aspects of training and workshops including travel, schedules, logistics and materials.

Performance Coaching and Development 

• Lead by example and support a culture of coaching and feedback by working directly with the store leadership (Store Managers, Client Advisor Managers, and Operations Managers) to further develop their leadership skills.

• Conduct regular store needs assessments, identify skills, behaviors, or knowledge gaps, and conduct regular in-store coaching sessions to support employee growth.

• Drive customer satisfaction by ensuring applied learnings of selling skills and product knowledge through scheduled and active on the floor observations.

• Support Human Resources, as needed, to create formal Individual Development Plans (IDPs) and work closely with store managers to follow up on development needs.

• Support Store Managers with the Monthly Touch Base tool to drive performance and behaviors.

• Play an active role in the 90 Day Review period, ensuring new hires have received proper onboarding.

• Leverage MARS (mystery shopping tool) to identify development needs and create action plans.

• Leverage VIBE (customer experience survey) results to identify development needs for the store teams and help coach individuals on areas of improvement.

Collaboration and Feedback 

• Gather feedback on training programs and continually improve materials and content to maximize effectiveness.

• Partner with store and regional management to support daily briefing tools, and other training needs and priorities.

• Develop and deliver training programs directly, or with the support of internal/external partners.

• Support/lead special retail projects.

• Assist with regional calls and meetings.

Performance Tracking and Reporting 

• Track and measure the effectiveness of training initiatives through key performance indicators (KPIs) and feedback tools.

• Partner with CRM to audit and elevate outreach quality

• Report on training outcomes and propose adjustments to strategies to ensure the continuous improvement of training programs.

• Organize administrative responsibilities and ensure individual budget guidelines are met.

Performance Coaching and Development 

• Lead by example and support a culture of coaching and feedback by working directly with the store leadership (Store Managers, Client Advisor Managers, and Operations Managers) to further develop their leadership skills.

• Conduct regular store needs assessments, identify skills, behaviors, or knowledge gaps, and conduct regular in-store coaching sessions to support employee growth.

• Drive customer satisfaction by ensuring applied learnings of selling skills and product knowledge through scheduled and active on the floor observations.

• Support Human Resources, as needed, to create formal Individual Development Plans (IDPs) and work closely with store managers to follow up on development needs.

• Support Store Managers with the Monthly Touch Base tool to drive performance and behaviors.

• Play an active role in the 90 Day Review period, ensuring new hires have received proper onboarding.

• Leverage MARS (mystery shopping tool) to identify development needs and create action plans.

• Leverage VIBE (customer experience survey) results to identify development needs for the store teams and help coach individuals on areas of improvement.

Collaboration and Feedback 

• Gather feedback on training programs and continually improve materials and content to maximize effectiveness.

• Partner with store and regional management to support daily briefing tools, and other training needs and priorities.

• Develop and deliver training programs directly, or with the support of internal/external partners.

• Support/lead special retail projects.

• Assist with regional calls and meetings.

Performance Tracking and Reporting 

• Track and measure the effectiveness of training initiatives through key performance indicators (KPIs) and feedback tools.

• Partner with CRM to audit and elevate outreach quality

• Report on training outcomes and propose adjustments to strategies to ensure the continuous improvement of training programs.

• Organize administrative responsibilities and ensure individual budget guidelines are met.

Leadership and Teamwork  

• Serve as a role model for delivering exceptional client experiences.

• Promote the Company’s competencies and core values and maintain a strong brand presence across locations.

• Lead by example and adhere to the company’s policies and procedures.

• Perform as a team player and participate in all activities contributing to the department’s overall objectives.

• Contribute to and maintain a positive and collaborative work environment.

• Maintain a high-level standard of client experience, professionalism, and ethics.

• Additional duties and responsibilities as required and communicated by management and/or the Company.

REQUIREMENTS: 

The Company will provide reasonable accommodation for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship results.

Travel: 80% of time in the field (base location is Los Angeles, California)

Education 

• Bachelor’s degree in business, Education, or a related field; relevant certifications in training or coaching are a plus.

• In lieu of degree, relevant experience is accepted.

Work Experience  

• 5+ years of experience in training or coaching within retail or a related field.

• Multi-unit retail management experience is required.

• Luxury retail experience is preferred.

Special Skills and Personal Attributes  

• Client-centric individual who thrives in a fast-paced and dynamic environment.

• Professional presentation: able to communicate effectively verbally and in writing with all employees and management.

• Mastery of adult learning principles, teaching, and instruction for individuals and groups, and the measurement of training effects.

• Strong facilitation skills.

• Ability to conduct needs assessments and skill gap analysis.

• Highly innovative, creative, and able to think freely.

• Effective and efficient program and project management.

• Able to collaborate and work effectively and efficiently with cross functional teams

• Ability to work autonomously, while managing multiple assignments.

• Experience with LMS systems

• Technologically adept with proficiency in Microsoft tools (e.g., MS Word, MS Excel, Power Point, Outlook).

ADDITIONAL INFORMATION  

Moncler Group is an equal employment opportunity employer.

For individuals hired to work in California, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors considered in making compensation decisions; including business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $105,000 to $128,000 annually.

In addition to competitive pay, the hired candidate will also be eligible for an annual bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue up to 15 days (about 3 weeks) of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution.

The position requires 4 days per week in the field (with a base location in Los Angeles, California), and one remote workday.