Job Description – Trainee Technician PP

“Premium Processing Junior Technician” Role Profile

Reports into: PP Team Leader

Line Management Responsibility: No

Level: 1

Location: Pune (hybrid working up to 50% available)

Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)

Role overview

Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner.

Responsibilities

 Ensure allocated premium processing is completed in an accurate and timely manner.

 Raise question to Senior Technicians when unable to complete activities

 Engage in feedback and personal development

 Help deliver the service to the agreed SLAs & KPIs

 Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements.

 Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments

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Skills & experiences

Must have

 Degree educated

 Awareness of insurance & the role it plays for businesses

 Good communication skills (written and verbal)

 Ability to work on own and as part of a team

 Knowledge of MS Office (Word, Excel & PowerPoint

 Aptitude and desire to learn

Preferred

• Experience of working within the financial services industry (ideally insurance industry)

 Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Job Summary –

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable reach out to customers through various channels, generate interest, qualify prospects and assist Sales Leaders & CRMs in closing sales.

Years of experience needed –

4 to 6 years

Responsibilities:

 Partnering with account managers and sales leaders to finalize the target messaging, persona targets, and account strategy

 Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails, social media and other channels.

 Understand customer needs and requirements

 Route qualified opportunities to the appropriate sales executives for further development and closure

 Research accounts, identify key players and generate interest by proposing offering that suits their pain points.

 Maintain and expand your database of prospects within your assigned territory

 Perform effective online demos to prospects

 Learn about new offerings in Mphasis and incorporate them into the scripts for prospects

Technical Skills:

 Strong phone presence and experience dialing dozens of calls per day

 Proficient with corporate productivity and web presentation tools

 Excellent verbal and written communications skills

 Strong listening and presentation skills

 Ability to multi-task, prioritize, and manage time effectively

 Should be open to work in Nights shifts.

 Track record of over-achieving quota of qualified opportunities and pipeline generated

 Preferable experience working with Salesforce.com or similar CRM

 Graduates are preferred.

Certifications Needed:

 (please specify if no certifications are needed as well)



About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)

Job Summary –

 End to end back office service for Insurance Broking Accounts ( IBA)

 Perform credit control

 Perform cash and payment reconciliation and system allocation

 Perform client and insurer statement reconciliation

 Premium and return premium collections – including providing reminders to Broker, Account Executive, Insured, and Insurers

 Follow up and query management for unmatched cash, uncollected debt, queries preventing settlement to Brokers, Insureds, Insurers and third parties etc.

 Make payments to Clients, Brokers, Insured’s, Insurers and third parties including approving payment per the agreed approval process (Bureaux and Non-Bureaux)

 Collect funded balances

 PPW and PPC payment ownership

 Ensure adherence to FCA client money rules

Other tasks as required by the Team lead or Senior Technician

Years of experience needed –

 1-4 years of experience in insurance, accounting, or another financial services sector

Technical / Non-Technical Skills:

Relationships:

Team Members:

 Regular interaction with Trainee Technicians to review and provide guidance on deliverables

 Mentor Trainee Technicians

Others:

Within the company:

 Collaborate with stakeholders to identify improvement opportunities and manage expectations

 Participate and proactively contribute to new project related initiatives

Outside the company:

 Liaise with the Clients, Agents, Retail Brokers, Insurers

Person Specifications:

Education : Graduate/ Post Graduate

Work Qualifications: Insurance or accounting industry qualification is a plus

Experience:

Essential:

 Experience in one of these areas: credit control and cash allocation, accounts payable, account reconciliation

 Understanding of insurance process

Added advantage but no compulsion:

 IBA experience

Certifications Needed: NA

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Role : Backup L2 Admin

Location : Bangalore /Chennai /Pune

Job Summary –

A senior Backup Admin (Commvault) with L2 skill who can support a critical client having more than 1000+ servers. The individual should be highly flexible, willing to support 24×5 on a rotational shift basis and weekend on call support.

Years of experience needed –

 Somebody with 3 to 5 years of RHEL admin experience with B. Tech or Diploma qualification.

Technical Skills:

 Perform daily monitoring and management of Commvault/AWS/Azure backup systems.

 Ensure successful completion of scheduled backup jobs and address any failures promptly.

 Perform data restores as requested by users and other IT teams.

 Test and validate backup and recovery processes to ensure data integrity.

 Maintain accurate documentation of backup configurations, procedures, and policies.

 Generate regular reports on backup status, performance, and issues for management review.

 Develop and maintain disaster recovery plans and conduct periodic tests.

 Participate in the Audit activity.

 ITIL – Process on Incident and Change Management

 Problem Management

 Critical Incident Handling

 Effective collaboration and team player

 logical thinking to come up with RCA

 Ready to support 24/7 support

 Strong Oral and Written communication

Certifications Needed:

 Certification- Commvault/AWS/Azure Backup

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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‎ Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.