Myntra is an Indian fashion e-commerce company headquartered in Bengaluru, Karnataka, India. The company was founded in 2007-2008 to sell personalized gift items. In May 2014, Myntra.com was acquired by Flipkart.

Senior Manager – Workforce Management & Analytics

The Senior Manager of Workforce Management (WFM) and Analytics plays a pivotal role in planning and optimizing our contact center operations. This role requires expertise in managing and planning forecasts for contact center operations, meticulous cost management, and proficiency in using forecasting and analytic tools. The Senior Manager will lead a team responsible for ensuring efficient staffing and resource allocation to meet service level objectives and improve overall operational performance.

Key Responsibilities:
1 Forecasting & Planning:
1.1 Develop and maintain contact center forecasting models to predict workload, service demand,and staffing requirements.
1.2 Collaborate with relevant departments to gather historical data and market trends to refine
forecasting models.
1.3 Ensure accurate and timely forecasts to support optimal staffing levels.

1.4 Plan and collaborate with Outsourced partners to staff right across interval levels during the day.

2 Cost Management:
2.1 Oversee the development of budgets, labor cost modeling, and cost analysis for contact center operations.
2.2 Identify cost-saving opportunities and implement strategies to maximize operational efficiency.

3 Resource Allocation:
3.1 Monitor real-time data and allocate resources as needed to ensure service level targets are met.
3.2 Optimize scheduling to balance staffing levels with operational demand.

4 Tool Expertise:
4.1 Utilize advanced workforce management software and tools to create schedules, monitor
adherence, and report on key performance indicators.
4.2 Stay updated on industry-standard tools and continuously improve tool proficiency.

5 Analytical Insights:
5.1 Leverage analytics tools, including Excel, Python, R to extract actionable insights from data,
improving contact center performance and efficiency.

6 Team Leadership:
6.1 Lead, mentor, and develop a team of WFM professionals, fostering a culture of collaboration,
accountability, and continuous improvement.

7 Collaboration:
7.1 Collaborate with cross-functional teams to align workforce strategies with business goals.
7.2 Provide data-driven recommendations to support strategic decisions.

8 Qualifications:
8.1 Bachelors degree in a relevant field. Advanced degree is a plus.
8.2 A minimum of 5 years of experience in workforce management, contact center planning, and cost management. (E-Commerce experience would be an added advantage)
8.3 Proficiency in using industry-standard forecasting and workforce management tools.
8.4 Strong analytical skills and hands-on experience with data analytics tools, especially Python.
8.5 Demonstrated leadership and team management experience.
8.6 Excellent communication and collaboration skills.
8.7 Ability to adapt to a dynamic, fast-paced environment.

9 Additional Information:
This role may require occasional flexible hours to accommodate contact center shifts and real-time monitoring.
If you’re a highly motivated, analytical thinker with a passion for optimizing contact center operations and leading teams, we encourage you to apply for this Senior Manager – WFM Analytics role. Join us in our mission to deliver exceptional customer service and drive operational excellence.

Manager -Buying & Merchandising ( Watches )

Roles:

• Responsible to manage business portfolio for Watch Private Labels.
• A comprehensive role which involves all aspects of business –Analytics, financial planning, range planning, sourcing and managing people – vendors & team.

Responsibilities:

• Responsible to optimize sales for a group of products

• Revenue
• Margins
• Growth of categories

• Range Planning

• Product-Brand mapping
• Product range planning for the category Planning
• Effectively planning and forecasting in order to maximize profitability
• Trend forecasts and implement sale plans
• Financial analysis – Sales, Margin, Discount and Inventory related analysis

• Option planning

• OTB working along with the central planning team

• Inventory Management

• Planning for the inventory flow for entire category

• Vendor Management

• Responsible for managing vendors and building the network to ensure that
• Vendor-Product Mapping
• Developing MP vendor-base for the category.

Qualifications & Experience

• 4-7 years of experience with Fashion Background.
• Preferable candidate with Watches Category experience.
• Familiarity with category management for relevant category.
• Understanding of market dynamics and sound business judgement.
• Ability to negotiate and sustain networking relationships.
• Comfortable with figures and in collecting, analysing and interpreting data.

Associate – Category Management

Role: Associate – Category Management
Team: Category – Women’s Western Wear
Base Location: Bengaluru
Type: Full Time

Roles & Responsibilities

 Business Development and New Vendor Onboarding: Identify whitespace in the portfolio and develop
potential brands to achieve business objectives.
 Business Metrics Achievement: Achieve business metrics of Revenue, GM, and CM. Taking appropriate
action if any of the metric is being not achieved and highlighting the risk in advance. Improvement in
catalog & inventory health, profitability metrics, and visibility metrics through pricing guidelines, selection
improvement, portfolio rationalization, etc.
 Sourcing and Vendor Management: Must have knowledge of apparel sourcing to meet business demands
in terms of product costing, quality, aesthetic, and design requirement. Must closely work with vendors to
manage the execution and go-live timeline.
 Operations: MIS and data reporting – daily, weekly, monthly, quarterly as per requirement. Bench-
marking of Competition and industry best practices. Overall execution of day-to-day operations and
resolution of vendor queries.

Qualifications & Experience

 Candidate should have 2-4 years’ experience in fashion apparel/fabric sourcing or product development,
and a positive outlook towards work.
 Candidate must have completed Graduation. NIFT and Pearl preferred but not mandatory
 Good communications skills and ability to manage multiple cross-functional stake holders.
 Strong analytical skills and ability to adapt as per the situational requirement.
 Ability to multi-task and meet project deadlines, taking complete end-to-end ownership.
 Must work well in an unstructured work environment.
 Active problem solver who can work with data effectively.
 Great team player with demonstrated traits in previous work experience / projects.
 Preferred (but not mandatory): E-com experience.
 Willingness to travel 15 days a month to key apparel hubs such as Surat, Jaipur, Delhi, Tirupur, Kolkata,
Ludhiana, etc.

Senior Manager – Planning

Roles and Responsibilities
● Responsible for leading the team of 2 members and will work with the Category , Biz Fin, CDM teams to drive key merchandising and strategic decisions that influence the category P&L.
● Actively participate in building and executing strategy for above mentioned categories.
● Merchandise Financial Plan & Assortment Plan to drive key buying decisions.
● Carry out monthly planning process to realign sales and intake plan.
● Manage Open to Buy and detailed sales planning for the category.
● Monitor assortment health across key matrices and drive necessary corrections to maximize conversions.
● Drive strategic projects working in cross-functional team to improve key business processes.

Qualifications & Experience
● 6+ years of relevant planning experience in category planning for online or offline retail business.
● MBA/NIFT from Tier-1/Tier-2 B-School
● Exceptional analytical & problem-solving skills, with attention to detail and ability to make data-backed decisions.
● Self-directed focus and ability to prioritize within an ambiguous environment.
● Ability to execute and follow through on high-quality output, with limited oversight.
● Ability to work with cross-functional teams and influence/rally/align them towards a common org/business goal.
● Strong verbal & written communication skills.
● Ability to lead the team