So you’re thinking of joining Navy Federal Credit Union? Good news. If you’re a servicemember, veteran of any branch of the armed forces or a Department of Defense employee, then you’re eligible to join. Your immediate family and household members are also eligible.
Intern – Year Round (Digital Media)
Job Description
Gain hands-on experience in video production and photography, working on real projects that contribute to the team’s success. You’ll be involved in every step of the creative process, from planning to shooting and editing, while collaborating with seasoned professionals. This role offers a unique opportunity to enhance your skills, learn industry best practices.
***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.
Responsibilities
- Assist in setting up and capturing photo and video content during shoots.
- Work with the Digital Media team to execute visual ideas for various projects, including event photography and video content.
- Support the editing process by organizing raw footage and images.
- Learn and assist with basic editing tasks, including color correction, audio adjustments, and applying visual effects.
- Collaborate on creating final deliverables under supervision.
- Organize, label, and archive all digital assets, ensuring that all files are stored in a systematic and easily accessible manner.
- Assist in implementing backup procedures to protect digital assets.
- Help maintain and organize camera gear, lighting equipment, and other production gear.
- Ensure all equipment is properly cared for and ready for use during shoots.
- Participate in brainstorming sessions and provide creative input on projects.
- Assist in pre-production planning, including scouting locations, gathering gear, and scheduling shoots.
- Hands-on experience with professional-grade cameras, lighting, and editing software.
- Training on industry-standard editing software such as Adobe Premiere, Photoshop, and Lightroom.
- Participation in creative meetings, where you can pitch ideas and learn the creative process from conception to execution.
- Work alongside experienced professionals, gaining insights and mentorship.
- Opportunities to connect with other creatives and industry professionals through projects and events.
- Build a strong portfolio of work throughout the internship, showcasing a range of skills in both photography and videography.
- Receive feedback and guidance on how to curate and present your work to potential clients or employers.
Qualifications
- Must be pursuing a degree from an accredited college/university, ideally pursuing a degree in Digital Media or a related field
- Ability to exercise initiative and good judgment to make sound decisions
- Ability to adapt to new technologies
- Ability to provide exceptional customer service
- Ability to work independently and in a team environment
- Desired – Communication with impact and be committed to self-development
- Effective interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem solving skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective word processing and spreadsheet software skills
- Effective organizational, planning and time management skills
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- Best Companies for Latinos to Work for 2024
- Computerworld® Best Places to Work in IT
- Forbes® 2024 America’s Best Large Employers
- Forbes® 2023 The Best Employers for New Grads
- Fortune Best Workplaces for Millennials™ 2023
- Fortune Best Workplaces for Women ™ 2023
- Fortune 100 Best Companies to Work For® 2024
- Military Times 2023 Best for Vets Employers
- Newsweek Most Loved Workplaces
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Investment Advisor
To provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting. Act as a catalyst for the promotion and growth of NFIS productsand services. Recommend appropriate mixture(s) of insurance/investment productsand services to achieve the financial client’sgoals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms. Manage smaller dollar volume account size and less complex investment needs. Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed.
Responsibilities
- Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products
- Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations
- Conduct review of accounts to communicate account status, explain activities and inform clients of new offerings
- Develop an internal pipeline for smaller dollar volume accounts in compliance with Navy Federal and NFIS policies and procedures
- Establish, maintain, and develop business relationships with members and internal/external sources
- Execute customer and broker purchase/sales orders of securities for current/new clients
- Identify prospective participation partners/opportunities through prospect calling, networking, and leveraging existing participation business
- Keep current with legislative and industry updates to identify areas for market growth/opportunities, and/or potential concerns impacting NFIS clients and/or business environment
- Monitor accounts to ensure accurate processing, identify discrepancies, errors/concerns and take remedial actions
- Monitor, track and report performance of individual sales plans and assigned strategies for leadership
- Participate in site audits of registered duties, ensuring documentation and processes comply with Navy Federal standards and FINRA, NASAA, SEC and other regulatory agencies
- Prepare standard/special reports required by FINRA, NASAA and SEC, and participate in industry and/or internal audits
- Perform other duties as assigned or appropriate
Qualifications
- FINRA Series 7 and combination of NASAA Series 63/65 or 66 registration required. Life & Health Insurance License preferred (or the ability to obtain within 90 days of hire)
- Effective analytical, decision-making, problem-solving and organizational skills Exercises initiative using good judgment to make sound decisions
- Effective interpersonal, verbal, and written communications skills
- Effective planning, organizational, time management and problem-solving skills
- Effective skill building relationships through rapport, trust, diplomacy, and tack
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely
- Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Ability to obtain appointment by the sponsoring insurance company, broker-dealer and/or Registered Investment Advisory Firm
- Experience in business development to include market strategy, product demonstration and promoting products and services
- Experience consulting with customers to assess their financial status and identify investment needs
- Effective knowledge of investment and insurance products
- Effective knowledge, to interpret industry related laws and government regulations
- Proficiency with PCs and spreadsheet, database, word processing applications, and financial analysis software
- Understanding of economic and accounting principles, practices, financial markets, banking, analysis, and reporting of financial data
Desired Qualifications
- Desired: Bachelor’s degree in Business Administration, Finance or Management or related discipline or related professional experience
- Desired: Knowledge of Navy Federal/NFFG organization, programs, policies and, procedures
- Desired: Desire to pursue designations e.g. CFP, ChFC, CLU
Hours: Monday – Friday, 8:00AM – 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131
Member Service Representative (Full-Time) – Cleveland
o provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal’s products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday – Saturday, hours based on business needs.
Location: 1240 East 9th Street, Suite 2663, Cleveland, OH 44199
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
Mortgage Loan Officer I
To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants’ qualifications; providing detailed information about Navy Federal’s mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.
Responsibilities
- Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)
- Determine and advise members on approved loan conditions and documentation requirements
- Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)
- Maintain contact with the member, Realtor and/or seller during the entire loan process
- Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations
- Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)
- Request and obtain documentation needed and forward to Mortgage Processor
- Respond to inquiries about mortgage applications, processing status, problems and concerns
- Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
- Take first mortgage loan applications via face-to-face interview, mail and telephone
- Resolve or arrange for resolution of operational/processing issues, inquiries and complaints
- Respond to inquiries and resolve any issues concerning the processing of applications
- Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required
- Perform other duties as assigned
Qualifications
- Ability to work effectively and efficiently with automated systems
- Familiarity with accounting, credit, and/or lending principles and techniques
- Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
- Exposure to lending application and approval process
- Familiarity with mortgage lending concepts and principles
- Familiarity with banking/financial industry standards and practices
- Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Effective database and presentation software skills
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
- Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
- Effective skill speaking and/or presenting in front of groups in a professional setting
- Effective word processing and spreadsheet software skills
Desired Qualifications
- Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
- Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
- Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Hours: Monday – Friday, 9:00AM – 5:30PM (On-site)
Location: 3010 US-190 Suite 148A, Copperas Cove, TX 76522
