At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription.

Manager – Film, Content Consumer Insights

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 

 

The Role

Like our members, we love entertainment and are big believers in the power of the consumer’s voice when delivering best-in-class content.

 

As the Content Consumer Insights team, we work closely with business partners to inspire creative decision-making by providing rich insights into genres, content opportunities, audiences, and evolving content tastes. We strive to understand the underlying needs, motivations, and emotions that drive love for our TV shows and movies so we can help Netflix continue to create stories that will excite members around the world.

 

Within Content Consumer Insights, the Film pod focuses on all things related to movies on Netflix.  This includes big-picture topics (e.g. understanding perceptions of our film offering) as well as title-specific work that spans the early stages of development through marketing and release.  This is a high-impact role that will oversee a team of best-in-class researchers who are helping to shape Netflix films today and in the future.

 

What you will do:

• Manage a team of researchers who own the relationships with key film Content & Marketing executives and creators (across the entire live-action film catalog)
• Develop roadmaps, prioritization mechanisms, and overall ways of working that help guide the film insights team to deliver maximum business impact
• Represent the research and overall POV of the consumer in film leadership forums
• Understand the direction of the Netflix business at large, and cascade critical context to the team to enable them to do their best work
• Develop innovative approaches to conducting research at each stage of the content lifecycle (e.g. development, production, post-release, etc.), and help drive the team toward new ways of thinking
• Partner with the other managers in Content Consumer Insights to identify collaboration opportunities and help shape the direction of the Content Consumer Insights team overall
• Partner with Regional Consumer Insights researchers to understand and inform Netflix films at a global level
• Collaborate with partners from Finance & Strategy and Data Science to help inform broader business strategy

About You

• You are deeply passionate about movies and know the movie industry well

• You have a minimum of 10+ years of hands-on research experience at a network/studio/streamer or market research agency; diverse experience across these areas is a plus

• You have 3+ years of experience managing and mentoring research teams

• You are well-versed in movie research, especially around development, production, and marketing strategy

• You are a strong communicator and have great storytelling skills with experience turning data  into actionable insights and socializing across different departments (from content/creative to data scientist to high-level executive)

• You are comfortable representing the consumer POV in leadership forums and aren’t afraid to be the dissenting voice in the room

• You are an excellent collaborator; you build strong partnerships within your team and with stakeholders

• You are an independent thinker who likes taking the initiative and approaches problem-solving with an innovative mindset; you focus on long-term solutions and making an impact at scale

• You have a master of prioritization and time management – both the big picture and in terms of your own time

• Experience working with data science and/or product teams is a plus.

 

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $320,000 – $560,000.

Senior Researcher – Netflix Experiences

What’s next? Giving our members the opportunity to be immersed in some of the most beloved titles as they are brought to life in front of them at a Netflix House, an experiential entertainment venue. Or getting lost in Tudum.com – Netflix’s home of fandom which brings members joy by deepening their connections to their favorite shows and helping them discover what’s next. Whatever the forum, our ultimate goal is to deliver a new way to experience Netflix and drive fandom by engaging with stories, characters, and talent, beyond the core Netflix experience. That’s where you come in.

 

We’re looking for someone to join the Consumer Insights (CI) team to deeply understand consumers and help spotlight the path forward for the teams we partner with. The ideal candidate will be someone who enjoys collaboration, is comfortable working on evolving areas, and thrives in a zero-to-one environment.

 

What you will do:

• Identify & prioritize high-impact research opportunities
• Develop an insights program that will inform decision-making for multiple teams
• Personally execute end-to-end research on business problems which will require both generative and evaluative research to guide the way forward
• Triangulate insights from a range of areas including quantitative and qualitative research, behavioral data, and third-party sources, and synthesize these to deliver a cohesive storyline that informs business decisions
• Partner with other Consumer Insights researchers to ensure you’re leveraging existing work alongside the creation of net new research
• Own the relationship with multidisciplinary teams and establish a trusted, consultative partnership

 

About you:

• You are a seasoned researcher with hands-on research experience in a product research environment and have partnered with multidisciplinary teams consisting of design, engineering, data science, editorial, and product managers
• You have a deep and broad toolkit and are able to execute end-to-end research independently without the need for an external agency’s assistance
• You are curious, love learning, and are eager for new challenges
• You are discerning and know when and how to balance scrappiness with rigor
• You are the first to roll up your sleeves when something needs to get done
• You read the Netflix culture memo and were energized
• You are an excellent collaborator and a self-starter

Ratings Policy Manager

Netflix is releasing content at a pace and scale unlike any studio or broadcast channel in history: all around the world, at the same time for over 270 million members. With so many different titles to choose from across such a range of tastes and cultural standards, our members need the information and context to be able to tell at a glance that what they’re watching is appropriate for their household.

 

We are looking for an experienced and passionate leader for the Policy division of our Ratings and Partnerships team. The Ratings Partnerships Team is a center-of-excellence for maturity ratings, working closely with Content, Product, Public Policy, Communications, & Marketing groups at Netflix to connect our stories with millions of people worldwide.

 

In this role, you will chart the operational and executional strategy across Ratings Policy, leading a team of highly-skilled ratings policy strategists.  These strategists are highly cross-functional ratings experts who manage content verticals and located across the globe. This team analyzes content at every point in its lifecycle: pre-greenlight, script stage, filming, editing, and go-live. This requires a level of expertise and knowledge of all types of content issues, as well as strong judgment, critical thinking and great communication skills.

 

This is a highly cross-functional role. You will work closely with teams within Product Metadata and Ratings – Metadata Innovation and Content Understanding, to develop and execute our global ratings strategy.  You will also work with members of Legal, Marketing, Communications, and the broader Product organization, such as Consumer Insights, Operations, Globalization, and Engineering, to ensure we are providing accurate and locally relevant ratings and advisories to our members.

 

The ideal candidate is comfortable making decisions that can meaningfully scale across a large content slate but also that are appropriate in regions with highly nuanced content sensitivities and cultural perspectives. You are an inspiring and inclusive leader, with experience developing and coaching teams towards shared common goals, collaborating with multiple stakeholder teams, and leading through influence, all while demonstrating strong judgment in the face of ambiguity.
This role will report into the Director of Ratings and Partnerships and will be based in Los Angeles, California.
Key Responsibilities

• Subject Matter Expert. Lead a global team with expertise in maturity ratings and sensitive content. Drive business innovation and vision for these content areas, both internally (for our teams and workflows) and cross-functionally (across our stakeholder teams). Knowledge of, and adherence to, global ratings boards’ standards for movies, shows, games, and live events
• Operational Strategist & Project Management. Proactively identify business-critical issues and opportunities to improve how we develop, advise, and finalize maturity ratings at Netflix. Work closely with Content Understanding and Business Operations to ensure team workflows are yielding efficient and effective results.
• Team Leadership. Empower, support, and cultivate a flat organization of senior-level professionals. A natural team leader with a proven track record of articulating team purpose and priorities, and rallying teams around these. Take a hands-on approach to ratings and sensitive content challenges to better support them in their day-to-day.
• Resource & Capacity Planning. Plan and optimize team bandwidth across five content verticals with a robust slate of titles, ensuring adequate coverage and maximum impact. Contribute to long-term team planning and forecasting, anticipating roadblocks and volume spikes.
• Global & Regional Player. Ability to be an advocate for the specific needs of Ratings Policy bringing a global lens, striking a balance between scalability, localization, and highly nuanced content sensitivities and cultural perspectives to drive meaningful ratings and advisories for our members.
• Data Fluency. Partner with Metadata Innovation to further our operational metrics agenda and drive process improvements.
• Culture Building. Be a strong culture role model, leading by example in alignment with our principles of Inclusion, Freedom & Responsibility, Context, Not Control, and Highly Aligned, Loosely Coupled, giving individual collaborators space and support to thrive at Netflix.

 

Experience & Skills

• 12+ years in relevant fields, such as Standard and Practices, Regulatory Compliance, Communications, and Crisis Response
• Experience managing and leading global multi-disciplinary teams
• Experience managing and scaling a high volume of content across multiple content verticals
• Curiosity to discover new ways of experimenting/testing and to work through ambiguity
• Great judgment and decisiveness when dealing with timely, deadline-driven, content-related issues and concerns
• Strategic thinking, able to identify potential issues and propose solutions
• Be both quantitative and qualitative. You have strong analytical acumen to evaluate complex systems and dissect problems. You will build confidence across disciplines, tailor communication appropriately depending on your audience, and translate needs into opportunities.
• Strong communication and cross-functional skills, with the ability to engage, listen, and collaborate with internal departments/teams to align from strategy through execution.
• You thrive in a fast-paced environment, possess a high level of intellectual curiosity, and have a goal-oriented entrepreneurial mindset, driven to succeed and always up for a challenge

Program Manager, Talent Experience Operations

We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly, to shape and support this progress.

 

About Talent Experience Operations: 

The Talent Experience Operations (TEO) team is primarily responsible for developing the Talent ecosystem. The broad composition of the team includes Lifecycle operations (all workflows across the candidate, employee and contingent talent journey), Data and Analytics, Technology strategy, and Global Programs like Benefits, Mobility, Employee Health, Accessibility, etc.

 

About Netflix House:

Netflix House is our permanent, always-on entertainment venue, where guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing fandom for our members.  We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands so they become part of the zeitgeist for longer periods of time and drive long-term value.

 

The Role: 

We are seeking a strategic, user-centric leader to design the talent systems and workflows for Netflix House – ultimately supporting the launch of the first two Netflix Houses as well as overseeing the steady-state operational growth of multiple Netflix House locations. In addition, you’ll sit on our Talent Experience Operations leadership team.

 

Responsibilities: 

• Gain an in-depth understanding of the Netflix House business and organizational context, and help shape the multi-year vision and roadmap for Talent operations in alignment with the broader Talent/TEO strategy.
• Design and implement talent systems and workflows to support both on-site salaried and hourly employees, ensuring their operational needs are met efficiently and effectively.
• Lead the execution of talent experience operations projects that involve multiple workflows and cross-functional teams within the retail environment.
• Go beyond your domain expertise and establish yourself as an organizational leader, who is additive to our culture and an invaluable member of this community.

 

Requirements:

• 5+ years experience in talent operations design and delivery in the retail sector.
• International retail experience in talent operations design and delivery is a plus, but not required.
• A strong systems thinker with the ability to prioritize effectively and build sustainable solutions from the ground up.
• Experience in enhancing user experience and operational effectiveness through user-centered design thinking, automation, offshoring, outsourcing, etc.
• Strong business acumen; skilled at operating in a complex, cross-functional, geo-distributed organization where collaboration and integration with other teams across various disciplines are essential.
• Ability to communicate effectively with both technical and non-technical teams, across different cross-functional teams and multiple levels of seniority.
• Ability to synthesize data into useful insights and drive resulting actions.

 

This role is possible for remote, however it is preferred to be in Los Gatos, CA or Los Angeles, CA.