New American Funding enables clients of all backgrounds to accomplish the American dream of homeownership by offering a diverse product suite, competitive pricing, and our promise to provide a timely and efficient closing.
Sr. Loan Officer
Inside Loan Agents receive 100% inbound calls from qualified home shoppers looking to make their next purchase. We pay top commissions, and supply the best on going training and leadership in the Call Center Industry, all focused on your success.
NAF LO’s have all the modern tools needed to move fast and be successful, including:
- Industry leading Comp Plan with super low online rates and fees.
- 1000’s of Real Estate partners to help your borrower find a home quick, and ensure the loan closes with you.
- The latest and fastest CRM and LOS systems.
- NAF’s Rapid app ensures quick and accurate 1003’s from your borrower, on their cell phone
- Texting ability from our CRM, as well as mass voice mails to reach a group.
- We service our own loans, your picture and contact info stay on their mortgage coupon.
- All your funded clients are yours to keep, you get the refinances and referrals for higher comp!
Let us show you a solid plan for ensuring a repeat and stable business plan to smooth out the ups and downs of the Mortgage Industry.
Starting salary – minimum wage based on city, county, and/or state requirements + bonuses (bps per file) + OT + full time benefits including 401k
Responsibilities
- Builds rapport and leverages customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations.
- Analyze customers’ financial situations and provide the appropriate solution by advising customers as to the appropriate loan product for them.
- Excel in a fast paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day.
- Accept multiple live, qualified inbound leads daily.
- Lock loans at point of sale, request initial documents from the customer, and submit an initial, paperless loan package to production staff.
- Structure and price loans accurately.
Qualifications
- 2+ years’ full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years’ full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
Escrow Specialist
Position Summary:
This position requires the ability to research issues on mortgage loans that have escrow accounts and support the processing of individual and monthly escrow analyses. This is a hybrid position with the option of 3 days remote after 90 days in office.
Responsibilities
Duties and Responsibilities:
- Researching and resolving any issues related to escrow and escrow payments;
- Assisting borrowers and other departments with questions or issues over the phone and e-mail;
- Reviewing and processing escrow set up and waiver requests in accordance with investor guidelines;
- Processing escrow payment adjustments;
- Assisting in regular and special escrow analysis cycles. Performing individual escrow analysis as requested by other departments;
- Performing manual reviews on escrowed accounts per RESPA guidelines to ensure payment change notifications are provided to the borrower within required timeframes;
- Reviewing and processing escrow transfer requests;
- Reviewing loans for monthly mass analysis processing;
- Reviewing daily, weekly, and monthly reports related to escrow and escrow analysis;
- Training Escrow Specialists as needed;
- Handling ad hoc Escrow Reporting as directed by management;
- Other duties as assigned.
Qualifications
Desired Education/Experience:
- At least 1 year of Mortgage Servicing experience preferred;
- In-depth knowledge of MSP with at least 1 year recent experience working with MSP preferred.
Key Competencies:
- Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
- Ability to meet deadlines while working under pressure;
- Handle simultaneous tasks and projects in a fast-paced environment.
- Able to work independently, as well as part of a team;
- Good business writing skills;
- Excellent business math skills;
- Analytical and organized;
- Excellent verbal and written communication skills;
- Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, MS Visio, MS SharePoint and MS Project;
- Ability to interact professionally with a diverse group, including senior executives, managers, subject matter experts, and third-party business partners.
Accounting Clerk
Position Summary: The Accounting Clerk will provide support to the Accounting department with a variety of general accounting operations as needed and directed. Primary responsibilities include financial record keeping and miscellaneous clerical tasks such as copying, filing, and data entry. This position is an active and productive office environment.
Responsibilities
Responsibilities:
- Provide accounting and clerical support to the accounting department
- Verify accuracy in invoices and records
- Type accurately, prepare and maintain accounting documents and records
- Responsible for check requests forms
- Copying and filing
- Other duties may be assigned
Qualifications
Qualifications:
- Must have strong competency in MS Office (Excel, Outlook, etc.)
- Must have accuracy and attention to detail
- Must have great communication and organizational skills
- Ability to work with people at all levels
Desired Education/Experience:
- Associate’s degree or relevant certification is a plus
Entry Level Mortgage Loan Officer Training
Location: Must be onsite in Las Vegas, NV
Position Summary:
The Pre- Approval Specialist (PAL Specialist) works with the Consumer Direct Sales Division and assists licensed Purchase Loan Officers by communicating with customers regarding initial interest in obtaining a pre-approval or new home mortgage loan. By both gathering information from the customer and providing information to the Loan Officer as it relates the customer’s specific needs for and interests in a mortgage loan, the PAL Specialist gains knowledge of and experience in the loan origination process. Successful PAL Specialists effectively communicate with the customers and Loan Officers through email, telephone, text/SMS, and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience.
Compensation: up to $20/hr
Responsibilities
1. Assist customers and licensed Purchase Loan Officers with gathering loan information and documentation to provide the customer with an underwritten pre-approval
2. Engage in conversation and establish rapport with customers via email and telephone communication.
3. Educate both customers and Purchase Loan Officers about next steps for a customer’s pre-approval.
4. Follow up with Purchase Loan Officers and customers regarding conditional items needed in addition to the loan application in order to complete the loan pre-approval process.
5. Set realistic expectations for both Purchase Loan Officers and customers in order to maximize customer satisfaction.
6. Input data into computer system as it relates to information gathered for the mortgage loan.
7. Disposition customer files appropriately depending on the interest and ability of customers to proceed with the pre-approval process.
8. Follow up and communicate with customers that were previously pre-approved (PAL Incubation) to determine if any further assistance is needed.
9. Assist customers with completing the eConsent and eSign process.
10. Assist customers with reviewing their credit report to determine if the customer can proceed with the loan qualification process with a licensed Loan Officer or be referred to a credit repair institution.
Qualifications
1. Previous or current call center or inside customer service or sales experience.
2. Ability to demonstrate proficiency communicating with customers over the phone and via email.
3. Knowledge of the mortgage loan refinance or home buying process.
4. Proven experience bring outgoing, energetic, hardworking and willing to learn.
5. Excellent customer service skills.
6. Excellent written and verbal communication skills.
7. Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.
8. Passionate about helping customers achieve financial goals.
Desired Education/Experience:
1. 2 or more years of office or inside customer service / call center experience preferred.
2. 1 or more years of experience working in the mortgage or real estate industry preferred.
3. 2 or more years of customer service and/or sales experience preferred.
4. High School Diploma or equivalent; some college preferred.
5. Must have passed NMLS exam
