Niva Bupa Health Insurance Company Limited is an Indian health insurance company, founded in 2008. It is headquartered in New Delhi, India.
Assistant Manager
OB DESCRIPTION
Position – Assistant Manager- Partner Servicing
Location – Bangalore
Function Partner Servicing B2B
Job Summary
(Describe the primary function and purpose of this role)
The job holder would be responsible for:
- Monitoring servicing for B2B Customers
- Closely interacting with B2B Customers, partners and business team.
- Closely working with the operations and claims to ensure the customer requirement is timely taken care
- Travel at client locations- South zone
Key Responsibilities
(Mention a detailed description of key areas of focus, essential functions and primary responsibilities required to be performed by the incumbent to achieve business objectives)
Key Measures of Performance
(Describe the major performance assessing criteria and expectations from the role)
- Monitoring of daily servicing requests, responses and endorsement.
- Identifying loopholes and taking corrective actions to meet customer demands
- Visiting the B2B- customers on fortnight basis to strengthen relationships
- Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.
- Enhancing portal utilization for Partner for effective policy servicing.
- Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners & Sales to handle concerns and orient the process & close gaps.
- Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.
- Aggressive follow up with the cross functional team for quick resolution
- End to end resolution of customer concerns
- Meeting Service levels Agreement.
- B2B- customer / partner satisfaction.
- Governance Calls
- Process Alignment
Key Relationships (Internal / External)
(Mention the set of key internal and external stakeholders)
Internal
- New Business, claims, B2B teams
- All service department based out of National Operating Centre, Branches
- Sales & Marketing Team
- Information Technology
- Central Finance Team
External
- Niva Bupa Customers/Brokers/Agents
Preferred Skill Set
(Describe the nature and level of key skill required\preferred to perform the jobs e.g. interpersonal skills, problem solving ability and business expertise)
- Customer service oriented
- Flexible in timings
- Drive for higher achievement
- Eagerness for learning new processes and systems
- Pro-active approach in issue resolution
- Focused outlook for achieving results
- Good inter-personal skills
- Role Modeling Core Values
- Strategic Planning & Execution
- Technical Expertise
- Managerial Expertise
- Data analytics and presentation skills
Minimum Qualification
Minimum Experience
Graduate/Post Graduate—Finance/Operations/Insurance
Knowledge of MS office
Good Communication skills in English and Hindi, both verbal and written
Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery
Minimum 3 years of relevant experience in customer service, operations preferably in insurance
Relationship Manager
RM/SRM Noida Sector 64
Position Location
Sumit Sambher Digital SBU- Telesales
Reporting Mgr. Name – Department
Senior Manager Offered
M7-M9
Reporting Mgr. Designation
Grade
At Niva Bupa, our purpose is “to give every Indian the confidence to access the
best healthcare”
Our Purpose
1. Commitment
2. Innovation
3. Empathy
4. Collaboration
5. Transparency
Our Values
L1: – HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team)
L2: – MANAGER OF MANAGER
L3: – MANAGER
L4: – INDIVIDUAL CONTRIBUTOR
Proficiency Level
(Please Tick)
About Niva Bupa Health Insurance Company
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company
Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian
private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of
providing specialized healthcare services for over 70 years.
Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers
in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing.
We are a fully integrated health insurance provider with in-house claims processing; under-writing and
servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals
to be a part of this exciting growth journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best
workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and
encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability,
culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We
welcome specially-abled professionals to join our team.
ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our
customers our people, our communities and wider society
For more Details visit our website- www.nivabupa.com
Key Roles & Responsibilities
Primary Role Description: –
To achieve sales targets using consultative sales approach, whilst ensuring service levels and customer
satisfaction remain paramount.
Responsible for sales targets through Inbound and outbound sales
Key Roles & Responsibilities:
To manage personal workloads efficiently & create opportunities to achieve and increase sales,
persistency and conversion targets.
To ensure minimum phone statistic requirements are met.
To ensure minimum productivity standards are met at all times.
To use solution/consultative selling approach to provide the most appropriate recommendations for
prospective Niva Bupa customers.
Driving new sales.
Delivery of revenue across all products.
Providing world class customer experience.
Needs to have a clear understanding of the internal and regulatory policies.
Constantly driving results.
Key Requirements – Education & Certificates
Any Graduate
Key Requirements – Experience & Skills
Good Communication Skills.
1-2 Years of experience in Telesales(Outbound)
Assistant Relationship Manager
JOB PROFILE
Assistant Relationship Manager Noida Sector 64
Position Location
Sumit Sambher Digital SBU- Telesales
Reporting Mgr. Name – Department
Senior Manager Offered
Reporting Mgr. Designation
Grade
At Niva Bupa, our purpose is “to give every Indian the confidence to access the
best healthcare”
Our Purpose
1. Commitment
2. Innovation
3. Empathy
4. Collaboration
5. Transparency
Our Values
L1: – HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team)
L2: – MANAGER OF MANAGER
L3: – MANAGER
L4: – INDIVIDUAL CONTRIBUTOR
Proficiency Level
(Please Tick)
About Niva Bupa Health Insurance Company
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company
Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian
private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of
providing specialized healthcare services for over 70 years.
Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers
in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing.
We are a fully integrated health insurance provider with in-house claims processing; under-writing and
servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals
to be a part of this exciting growth journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best
workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and
encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability,
culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We
welcome specially-abled professionals to join our team.
ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our
customers our people, our communities and wider society
For more Details visit our website- www.nivabupa.com
Key Roles & Responsibilities
Primary Role Description: –
To achieve sales targets using consultative sales approach, whilst ensuring service levels and customer
satisfaction remain paramount.
Responsible for sales targets through Inbound and outbound sales
Key Roles & Responsibilities:
To manage personal workloads efficiently & create opportunities to achieve and increase sales,
persistency and conversion targets.
To ensure minimum phone statistic requirements are met.
To ensure minimum productivity standards are met at all times.
To use solution/consultative selling approach to provide the most appropriate recommendations for
prospective Niva Bupa customers.
Driving new sales.
Delivery of revenue across all products.
Providing world class customer experience.
Needs to have a clear understanding of the internal and regulatory policies.
Constantly driving results.
Key Requirements – Education & Certificates
Any Graduate
Key Requirements – Experience & Skills
Good Communication Skills.
1-2 Years of experience in Telesales(Outbound)
Bharat Agency- || Senior Area Sales Manager
Primary Role Description: –
- Enable achievement of key business outcomes
- Build a quality Agency by focusing on quality of hire and skilling
- Ensure adherence to all statutory and compliance requirements
Key Roles & Responsibilities:
A. Achievement of Business Plans
Ability to manage all the parameters of their business;
Recruitment
Activation
Premium Collection
Case Rate and Case count
Persistency
Ensure that the Agents are engaged, motivated and productive by forging a strong relationship
Ensure that Agents are constantly inducted, activated and productive
Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark
Drive the R&R schemes floated by HO, ZO and branch
Support the Agents in liaison with the HO for addressing their requirements/ concerns
Being fully compliant to all the norms laid down by the regulators and the company
Manage channel conflicts in the team
To achieve product wise targets & profitability
Understand the Agent’s business in depth and seek opportunities for business development and revenue generation
B. Team Building
Goal setting of all Agents in the team
Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals
Regular Field observation and Demonstration with the agency force
Regular Agent visit
Education: Any graduation
