A recruitment drive has announced 10 open positions in various departments. This is a great opportunity for job seekers looking for immediate employment. Multiple shifts, flexible roles, and good pay packages are available. Apply now and secure your position early.
VP- Credit Management
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
Job Description
JOB PURPOSE:
Work within the Private Banking Credit team, ensuring the proper implementation of policies, procedures and practices consistent with the overall strategy and objectives of the bank.
Ensure that Credit proposals adhere to policy guidelines, monitoring and review is adequate to maintain assigned portfolio quality and overall credit risk falls within the bank’s risk appetite.
KEY ACCOUNTABILITIES:
Credit Risk Management
- Credit analysis, assessment, recommendation & approval (Within DoA), review, monitoring, control and recovery of assigned portfolio(s)
- Ensure credit processing & approval turnaround times as per agreed SLAs
- Ensure Credit request fall with regulatory guidelines /policies / TMRACs
- Highlight exceptions and work with Private banking on ensuring proper mitigation is in place
- Guide private banking on structuring of facilities, securities, documentation
- Ensure proper due diligence is conducted on prospective deals in collaboration with coverage / product teams
- Follow up with Private banking on covenant breaches / document deficiencies / excesses / past dues
- Provide ongoing feedback and expert inputs into the deal structure intermittently and as required based on Bank Risk Appetite for products/ industry / sector / geography / counterparty.
- Ensures timely availability of required information to approving authority for credit decision making.
- Ensure accuracy of data being presented to various stakeholders including senior management
- Coordinate with internal counterparties (CAD, Legal etc.) to provide guidance on risk assessment, risk rating, and documentation.
- Obtain accurate and current information and update the Risk systems (Risk rating models, collateral management system etc) that allow for accurate identification of risk profiles/ratings in all asset categories.
- Recommend amendments to the Bank’s credit policy, procedures, Risk Rating models, credit memorandums, risk criteria etc based on lending experience and market expediencies ensuring it is aligned with overall Bank’s risk strategy & policy
- Ensure satisfactory rating in audits through proactive actions and ensure all recommendations are implemented
Specific Accountability
- Preparation of comprehensive credit proposals clearly outlining key risks, mitigations and recommendation for presentation to the Approving Authority for prospective and existing clients under assigned portfolio
- Coordinates with the Relationship Managers well in advance of due dates of annual reviews to obtain necessary information from the borrower to facilitate a comprehensive review of the credit facilities.
- Ensure credit processing & approval turnaround times as per agreed SLAs.
- Periodic meetings / conference calls with clients to be undertaken along with RMs for prospective and existing clients
- Monitor accounts regularly and follow-up with Business units on terms and conditions to ensure compliance with the approval conditions.
- Oversight the mark-to-market revaluation process and take ownership of liaising with the respective RMs to rectify any margin call situations.
- Review exception and portfolio reports as applicable and keep abreast of the clients account conduct, financial standing and latest developments occurring in their respective segment/market so as to provide appropriate recommendations with regards to change in risk appetite / ratings /classification.
- Monitor early warning indicators in order to identify potential problem accounts and liaise with Business Units for ensuring suitable action plans are in place to rectify the situation at an early stage.
- Manage problem credits closely and recommending appropriate strategies and remedial action plans. Identify defaulters and recommend immediate remedial arrangements for maintaining a quality credit portfolio.
- Ensure accuracy of data being presented to various stakeholders including senior management
- Contribute to enhancement of knowledge and expertise of other team members by participating in training and development initiatives.
Qualifications
Minimum Qualification
- Must have Bachelor’s degree.
- Desirable: – Chartered Accountant/ Masters in Business Administration (MBA) or any other relevant finance degree, professional certification charter (CFA/FRM etc) or diploma.
Minimum Experience & Skill Set
- Minimum 10 years relevant experience in the banking sector with at least 5 years in Credit function.
- Good understanding of various credit products such as Lombard lending, Real Estate financing, FX and Derivatives.
- Understanding of various Investment products such as bonds, sukuks, stocks, mutual funds, structured notes etc.
- Ability to look into and beyond Personal Net Worth Statements/financials and see business proposition.
- Strong structuring skills
- Good understanding of legal and regulatory framework.
- Ability to work under pressure
- Strong written and verbal communication skills.
Specialist- Contact Centre Technology
Company Description
FAB, the UAE’s largest bank and one of the world’s most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
Job Description
To lead Project handling of Contact Center by raising IT requirements, design new processes and features within the CRM and IVR channel. To provide efficient solutions to increase Productivity, First Call Resolution, and increase Net Promoter Score. Service migration to self-self-service channels and enabling automation to tasks and processes thus improving team productivity and reducing human errors. To manage day-to-day operations of all direct banking channels activities As An IVR Channel Owner, one needs to have an astute knowledge on the working dynamics of IVR technologies and ensure the Self-service proposition is kept at par with the demands of Contact centre Business by employing new strategies and solutions that increase Digital Migration. To be the first line of support for all Avaya and telecom related issues and work with respective IT stake holders to ensure a smooth functioning of Contact Center telephony Apparatus.
▪Supervise work assigned to Team and to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
▪ Lead the team in identification of potential areas of improvements and opportunities of streamline tasks by introducing system automation to increase operational efficiency.
▪ To enable STP processes for service handling to reduce fulfilment timeliness for an enhanced customer experience.
▪ In depth understanding of contact centre requirements and work closely with operations team to formalize and author Project BRDs and improvement requirements effectively manage and improve the technology offering at contact centre
▪ Review and sign off the Functional Service Document (FSD), Technical solution Architectures for BRDs raised and ensure a successful end to end implementation.
▪ Efficiently Plan and execute UAT with close co-ordination with IT partners to ensure a successfully and steadfast implementation of technology solutions.
▪ Closely Monitor technology implementations Post Go LIVE to ensure smooth production roll out on Project requirements and change Requests.
▪ To monitory daily transactions performed over the channels and its reconciliation and fulfilment with Services Providers.
▪ To supervise and ensure channel related customer complaints and Service Requests are completed within TAT specified.
▪ To Monitor and execute fulfilment requirements as agreed with SLA laid down by customer experience with agreed service standards.
▪ To monitor all Contact centre applications and perform daily checks for issues and work with IT stake holders to resolve the issue and avoid large scale customer impact.
▪ To perform Daily checks on all Contact Center IVR Lines and ensure that all services are functioning optimally.
▪ To work towards migrating services from a human assisted to the AI based Virtual Agent self-service.
▪ To check for any Avaya Systems/extension related issue and be the First line of support to address and fix any issues with Soft Phones/Hard Phones are resolved by leasing with IT support teams.
▪ Monitor UAT test execution cases and what if situation arises and plan for change requests and plan for resolution closely with IT department for fulfilment
▪ Enhance Customer Relationship Management (CRM) solution for the Bank.
▪ To supervise Team on productivity standards, Quality Assurance and meet Turnaround time.
▪ To review Standard Operational Procedures (SOPs) prepared by Team.
▪ Prepare MIS, meet performance standards and overall Teams achievements
▪ To establish relationship with clients, senior management and working closely and cordially across all departments
▪ To monitor proof of GL Internal accounts and supervise Internal service provider accounts
▪ To ensure Team manages broadcast SMS and Emails for the Bank and take ownership in co-ordination with marketing department.
Qualifications
Minimum Qualification
Minimum Bachelor’s degree, commercial and technical qualifications, and experience required for performing the full duties of the job.
Minimum Experience
Graduate with 2 years’ experience within customer service industry.
General Banking experience with sound operational understanding is mandatory.
Understanding of Contact Centre technology, such as IVR and web, and workflow management software.
Business experience on Call Centre, IVR, and CRM, internet and mobile banking.
Familiar with MS office, advanced excel and good in number crunching and analysis.
Strong analytical skills, and business logic.
Head of Marketing 04J26
Job Description
The Head of Marketing is a pivotal role responsible for steering the marketing direction of the organization to drive growth, build brand awareness, and ensure customer engagement. This leader will design, implement, and monitor effective marketing strategies that align with the business goals. As the driving force behind promotional efforts, the Head of Marketing will work closely with other departments, including sales and product development, to ensure alignment across all channels. The ideal candidate is a seasoned marketing professional with a track record of driving strategic initiatives and an expert in leveraging both traditional and digital marketing platforms. This leadership role requires a visionary thinker capable of translating business objectives into actionable marketing strategies that deliver measurable results.
Responsibilities
- Develop and implement comprehensive marketing strategies to meet organizational goals.
- Oversee and manage the marketing department’s budget, ensuring cost-efficiency.
- Lead the market research initiatives to make informed decisions on business direction.
- Collaborate with sales and product teams to harmonize marketing, sales, and product strategies.
- Analyze consumer behavior and adjust marketing campaigns accordingly to optimize reach.
- Develop and maintain consistent brand messaging across all platforms and communications.
- Drive the content strategy that enhances the company’s brand and builds customer loyalty.
- Monitor KPIs to assess the effectiveness of marketing strategies and campaigns.
- Identify opportunities for growth and new market entry through research and analytics.
- Lead a diverse team of marketing professionals, fostering a culture of growth and innovation.
- Stay abreast of industry trends to adapt strategies and maintain a competitive edge.
- Build relationships with key stakeholders, including media, customers, and partner organizations.
Requirements
- Bachelor’s degree in Marketing, Business Administration, or related field required.
- A minimum of ten years’ experience in a senior marketing role.
- Proven experience in developing and executing successful marketing strategies.
- Strong analytical skills with a foundation in market analysis and research techniques.
- Exceptional leadership skills with the ability to inspire and motivate a team.
- Demonstrated proficiency in digital marketing tools and platforms.
- Excellent communication skills, both verbal and written, tailored to different audiences.
- Experience with budget management and the ability to manage extensive marketing budgets.
- Ability to thrive in a fast-paced environment and manage multiple priorities successfully.
Office Assistant 04J26
Job Description
The Office Assistant 04J26 position involves providing essential administrative support to ensure efficient operation of the office. The successful candidate will assist in various office tasks such as record-keeping, communication within the organization, and coordination of appointments and meetings. This role requires a detail-oriented individual who is capable of multitasking in a fast-paced work environment. Being the backbone of the office, the Office Assistant plays a critical role in maintaining smooth and efficient office operations, thereby facilitating effective communication across all staff and departments. This position requires excellent organizational skills, a proactive approach to problem-solving, and the ability to work well independently or on a team.
Responsibilities
- Manage and organize daily office operations to ensure smooth functionality.
- Answer, screen, and direct incoming calls and emails to appropriate parties.
- Assist in scheduling meetings and maintain calendars for staff and leadership.
- Coordinate with office vendors for supplies and maintain inventory records.
- Prepare, organize, and distribute necessary paperwork and documentation.
- Support colleagues in handling various administrative tasks as required.
- Maintain and update company databases with important and confidential information.
- Coordinate travel arrangements including flight and hotel bookings for staff.
- Operate office equipment such as copiers, scanners, and fax machines efficiently.
- Assist in the preparation of meeting rooms, including presentation set-up.
- Ensure compliance with company policies and procedures in daily activities.
- Contribute to the planning and execution of company events and activities.
Requirements
- Proven experience as an Office Assistant or similar administrative role.
- Excellent organizational and multitasking abilities in busy office settings.
- Strong communication skills, both written and verbal, are essential.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) required.
- Ability to handle sensitive information with the highest level of confidentiality.
- High school diploma; additional qualifications as Office Assistant are a plus.
- Must be detail-oriented with a proactive approach to problem-solving.
Ethraa
Job Description
FAB is proud to introduce The Ethraa Programme, dedicated to high-potential Emirati fresh graduates. Under the sponsorship of The Central Bank of the UAE and Emirates Institute of Finance, this comprehensive program is tailored to equip and empower the next generation of confident and specialised bankers, ready to make their mark in a dynamic financial industry.
With a structured learning journey, international qualifications, hands-on projects, and ongoing coaching and mentoring, you will have the perfect platform to grow and make an impact in your role. The programme duration ranges from 8 to 12 months and includes 3 phases.
Phase 1: Foundation
- Foundation phase in banking, including general knowledge.
Phase 2: Specialisation
- Specialise in their chosen domains, such as Credit, Risk, Audit, Compliance, Data Science, etc.
- EIF partners with world-class providers including PWC, Kaplan, Chartered Banker, UK International Certificates and more.
- With their technical training, candidates will also experience mentoring, and coaching support, training on mindsets and productivity skills.
Phase 3: International Professional Certifications
- The candidates who progress through Phase 2 successfully, will advance to prepare for additional International Professional Certifications such as CFA, FRM, ACAMS, CIPD, CIA, ACCA, etc.
Qualifications
Eligibility Criteria:
- UAE National with a Family Book
- A Bachelor’s degree with a major in Accounting, Finance, Banking, Business Administration, or Computer Science.
- GPA 2.5
- Proficiency in English
- Completed National Service (for male candidate)
- Graduates from 2023 onwards
