FSN E-Commerce Ventures Ltd is an Indian cosmetics, personal care, skin care and perfume company, headquartered in Mumbai. It sells beauty, wellness and fashion products through its website, mobile app and over 100 physical stores. In 2020, it became the first Indian unicorn startup headed by a woman.
Customer Service Executive
About the job
Job Title: Executive – Customer Service
Department: Nykaa Beauty E-com
Location: Mumbai
Company: Nykaa
Qualification: Graduation
About Nykaa:
Nykaa is India’s premier beauty and lifestyle e-commerce platform, renowned for its diverse range of products and exceptional customer experiences. We are looking for a dedicated and enthusiastic Executive – Customer Service to join our Beauty E-com team in Mumbai. If you have a passion for customer service and thrive in a dynamic environment, we would love to hear from you!
Key Responsibilities:
-Customer Interaction: Provide outstanding customer service through various channels, addressing inquiries and resolving issues promptly.
-Communication: Communicate effectively with customers, both verbally and in writing, to ensure a positive experience.
-Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.
-Stress Management: Remain calm and composed under pressure, managing stressful situations with professionalism and empathy.
-Software Proficiency: Utilize customer service software and relevant tools to manage and track customer interactions and issues.
-Customer Focus: Maintain a customer-focused mindset, consistently striving to deliver exceptional service and enhance customer satisfaction.
Qualifications and Skills:
-Education: Graduation in any field.
-Experience: Proven experience in customer service or a related field.
-Communication: Excellent verbal and written communication skills.
-Problem-Solving: Strong problem-solving and decision-making abilities.
-Stress Management: Ability to handle stressful situations calmly and effectively.
-Technical Skills: Proficient in using customer service software and other relevant tools.
-Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.
Why Join Nykaa?
-Be part of a leading beauty and lifestyle e-commerce company with a strong brand presence.
-Work in a vibrant and supportive environment that fosters professional growth.
-Enjoy a competitive salary and benefits package.
Nykaa is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Executive – Website Strategy
About the job
Role Definition / Summary
This is a versatile role that involves website merchandising across the Nykaa Fashion app & website homepage, category landing pages, hybrid PLPs, search & thematic pages. It also involves showing the Nykaa Fashion user relevant yet thoughtful conversations, interesting style-led product curations across their journey on the app/website
Broadly, Nykaa Fashion prides in its fashion/trend forward-ness and this role is critical to help hold that positioning.
Responsibilities / Deliverables
- Ideation & refreshes of trend led / thematic sections on the Nykaa Fashion Homepage
- Management of category landing pages & hybrid PLPs
- Working to bring alive social / brand marketing campaigns across various touchpoints on the site
- Close monitoring of search trends to identify what Nykaa Fashion users are really looking for / resonating on the app/website & finding pockets where those can be added onto the homepage / landing pages
- Building a quarterly calendar of all important commercially relevant / trend / editorial conversations that should be given visibility across site touchpoints
- Add structure to data monitoring, management of MIS reporting & SOP creation will also be part of the role
- Management & QC of overall Nykaa Fashion catalog health & mega menu
Assistant Manager Supply Chain
Job Title: Assistant Manager – Rapid Fulfillment Control Center
Role Overview:
As an Assistant Manager in the Rapid Fulfillment Control Center at Nykaa Beauty Ecommerce, you will play a crucial role in establishing and optimizing supply chain operations for our new Rapid Fulfillment business. You will coordinate with various cross-functional teams, monitor key performance indicators (KPIs), manage dark store operations, and ensure efficient project execution.
Key Responsibilities:
1. Business Operations Setup:
– Develop and refine business operations and processes for Nykaa’s new Rapid Fulfillment business from a supply chain perspective.
– Collaborate with cross-functional teams including Category, Operations, and Logistics to set up and optimize functions for upcoming dark stores.
2. KPI Monitoring:
– Monitor and drive key performance indicators such as Order to Delivery, Availability, and Opportunity Loss to deliver top-tier speed and customer experience.
– Implement strategies to enhance KPI performance and address any operational gaps.
3. Control Tower Management:
– Oversee the Control Tower and manage order fulfillment processes for the Rapid Fulfillment function.
– Track the performance of various dark stores and ensure alignment with business objectives.
4. Capacity Planning:
– Create and manage capacity plans to align dark store capabilities with business growth and expansion.
– Ensure readiness for both regular operations and peak periods.
5. Project Management:
– Act as the project manager for setting up dark stores.
– Liaise with Operations, Logistics, Admin, and Category teams to ensure timely and efficient execution of each dark store setup.
Eligibility Criteria:
-Experience:
– Minimum of 2 years in Supply Chain or Order Fulfillment roles.
– Alternatively, a Post Graduation in Supply Chain or Operations can be considered.
-Skills and Knowledge:
– Strong understanding of Supply Chain management principles and practices.
– Proficiency in MS Excel and PowerPoint.
– Knowledge of SQL, Tableau, or Power BI is an added advantage.
Desired Attributes:
– Excellent analytical and problem-solving skills.
– Ability to coordinate effectively with multiple stakeholders.
– Strong project management skills and adaptability in a fast-paced environment.
– Proven ability to drive performance improvements and manage key KPIs.
Nykaa is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Supply Chain Manager (Analytics)
About the job
Nykaa is a leading beauty and lifestyle retailer that has redefined the online shopping experience. We offer an extensive range of beauty, wellness, and fashion products, combining a curated selection with top-notch customer service. At Nykaa, innovation, customer-centricity, and growth are at the heart of everything we do.
Position Overview:
As an Assistant Manager – MPR Analyst at Nykaa, you will be instrumental in leveraging data to drive strategic decisions across various departments. Your expertise in SQL and Tableau will be key in transforming complex datasets into actionable insights, optimizing business processes, enhancing performance, and supporting our strategic goals.
Key Responsibilities:
1. Data Extraction and Transformation:
– Utilize SQL to extract, clean, and transform large datasets from diverse sources.
– Develop and maintain data pipelines to ensure accurate and reliable data for analysis.
2. Data Analysis and Visualization:
– Conduct thorough data analysis to uncover trends, patterns, and correlations.
– Create interactive dashboards and reports in Tableau to present key metrics and findings.
– Effectively communicate insights to stakeholders through clear visualizations and presentations.
3. Performance Monitoring and Optimization:
– Track KPIs and performance metrics to evaluate the effectiveness of business strategies.
– Identify opportunities for improvement and recommend actionable solutions to enhance processes and performance.
4. Data Governance and Quality Assurance:
– Ensure data integrity and compliance with data governance policies and best practices.
– Perform quality assurance checks to validate the accuracy, completeness, and consistency of data.
5. Cross-functional Collaboration:
– Work closely with teams across Marketing, Operations, Finance, and Product Development to support data-driven decision-making.
– Partner with stakeholders to understand their requirements and develop analytical solutions.
Qualifications:
– Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
– At least 2 years of experience in data analysis or a similar role.
– Proficiency in SQL for data extraction, manipulation, and querying.
– Strong skills in Tableau for data visualization and dashboard creation.
– Excellent analytical and problem-solving abilities, with a knack for deriving actionable insights from complex data.
– Keen attention to detail and commitment to maintaining data accuracy and quality.
– Strong communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
– Proven ability to work both independently and collaboratively in a dynamic environment.
– Experience with programming languages like Python or R is a plus.
If you are passionate about data and eager to make a significant impact at a leading company like Nykaa, we invite you to apply for this exciting opportunity.