The incumbent will execute the plan defined by Nykaa Man Website Operations Head, that shapes the commercial & marketing activities to drive profitable growth for Nykaa Man. You will be required to dive deep into the customer purchase process, understand what drives customer decisions, and work with other teams and departments to deliver a great customer experience.

Key Areas of Responsibility

● Ensuring accurate and timely inputs through cross-functional coordination

– Get accurate offer details in the required format, once details are shared by Brand Managers

– Follow up with the designer on all HP banners, to be shared as per the timeline.

– Coordination with the product design team to get the Figma prototype.

– QC all banners for accurate communication.

● Delivery and Timeliness

– Timely upload of banners as per schedule.

– Ensure correct and consistent banner communication.

● SOP Creation of all processes of Website Operations

● Bringing in new ideas and executing them (Proactiveness):

– New features on HP, landing pages, PLP

– Benchmarking with other Nykaa platforms – quarterly

– Maintain a repository of banners and sections on the app by taking references from other platforms

– Share banner references with the design team for all events & new banners on the app if any

– Testing and execution of new features

● Work with the tech and QA teams to test and troubleshoot component functionality and issues

Key Skills

● Desire and ability to think like the customer

● Ability to translate strategies into execution plans and take them to completion

● Highly analytical and detail-orientated

● Strong understanding of technology and business

● Strong bias for action and degree of ownership

Job Title: Executive – Customer Service

Department: Nykaa Beauty E-com

Location: Mumbai

Company: Nykaa

Qualification: Graduation

About Nykaa:

Nykaa is India’s premier beauty and lifestyle e-commerce platform, renowned for its diverse range of products and exceptional customer experiences. We are looking for a dedicated and enthusiastic Executive – Customer Service to join our Beauty E-com team in Mumbai. If you have a passion for customer service and thrive in a dynamic environment, we would love to hear from you!

Key Responsibilities:

-Customer Interaction: Provide outstanding customer service through various channels, addressing inquiries and resolving issues promptly.

-Communication: Communicate effectively with customers, both verbally and in writing, to ensure a positive experience.

-Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

-Stress Management: Remain calm and composed under pressure, managing stressful situations with professionalism and empathy.

-Software Proficiency: Utilize customer service software and relevant tools to manage and track customer interactions and issues.

-Customer Focus: Maintain a customer-focused mindset, consistently striving to deliver exceptional service and enhance customer satisfaction.

Qualifications and Skills:

-Education: Graduation in any field.

-Experience: Proven experience in customer service or a related field.

-Communication: Excellent verbal and written communication skills.

-Problem-Solving: Strong problem-solving and decision-making abilities.

-Stress Management: Ability to handle stressful situations calmly and effectively.

-Technical Skills: Proficient in using customer service software and other relevant tools.

-Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

Why Join Nykaa?

-Be part of a leading beauty and lifestyle e-commerce company with a strong brand presence.

-Work in a vibrant and supportive environment that fosters professional growth.

-Enjoy a competitive salary and benefits package.

Nykaa is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role, EM will be responsible for mentoring and coaching a team of software developers to create world-class technology products and platforms that are at the forefront of the technology revolution in the Indian Fashion ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You not only adopt, but also define the engineering best practices that inspire your team to build top quality software products that are highly available, dynamically scalable, and resilient to continuity threats.

Location- Gurgaon

Work Model- Work from office

Looking for an early joiners

Responsibilities :

• Build and nurture high performing teams of skilled software engineers. Find and hire top talent for your team
• Work closely with your team providing continuous feedback to raise the bar
• Shape team goals by developing a deep understanding of our business processes and success criteria
• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Work closely with the team to architect and develop the best technical design and approach to solve complex problems.
• Take the accountability of the overall health of the products you build, and predictability of the deliverables of your team
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on own and team goals

What are we looking for ?

• Bachelors or Masters Degree in Computer Science or a related field from a college of repute
• 8 to 12 years of industry experience in software engineering with 2 to 3 years of experience of directly managing a team of software engineers
• Prior experience in established start-ups would be preferred
• Experience with object-oriented programming languages, preferably Java
• Track record of building and delivering mission critical, 24×7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical and non-technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operation.

Please share below details while applying.

Subject- Application for EM

Total Experience:

Current CTC- Fixed + Var + Esops if applicable

Expected CTC-

Current Location-

Preferred Location-

Notice Period-

Purpose of the Role:

Candidate is expected to be skilled at drafting and negotiating business / commercial agreements, providing advisory on legal issues, managing stakeholders, etc. and possess sound legal knowledge.

Key Responsibilities:

• Drafting, vetting and negotiating a wide range of commercial agreements (including Lease/Leave & License Agreement, Distribution Agreements, Warehousing Operations Agreement, Marketing Agreements, Endorsement Agreements, Workplace Support Agreements, Manpower supply Agreements, Vendor Agreement, Trademark Licensing Agreements, Software Licensing Agreements, MSA, SOW, NDA, etc.) with an aim to balance risk mitigation with efficiency of execution. End to end contracts management from drafting, executing and stamping as per the prevailing laws.
• Identifying and addressing deviations from standard clauses, highlighting potential risks and implementing process improvements.
• Managing the legal operations, reviewing marketing collaterals, advising and strategizing on branding/IP activities, advising on stamping and registration of the property documents across India.
• Participation in external negotiations for efficient contract closures.
• Collaborating with the relevant stakeholders (business, admin, procurement, marketing, IT, Accounts & Finance, Tax, HR and other teams) from across different locations for various types of commercial contracts closures /queries.
• Developing and maintaining relationships with internal stakeholders and external legal counsel, facilitating effective contract management, providing them with sound legal advice or various business / legal / intellectual property aspects.
• Drafting legal notices, advises on pre-litigation strategies to avoid disputes.

Work Exp. & Skills Required:

• LL.B from a premier law school or university in India.
• At least 5-6 years of post-qualification experience in drafting, vetting and negotiation of commercial contracts.

Must Have Skills:

• Strong business acumen and attention to detail.
• Strong problem-solving skills.
• Strong analytical, drafting and negotiation skills with the ability to quickly absorb business / commercial requirements, and draft /review appropriate legal documentation / provide legal advisory.
• Must be a self-starter and exhibit high motivation, sense of urgency, commitment and ownership.
• High integrity, collaborative communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.