Ola Consumer, formerly Ola Cabs, is an Indian transportation company that provides ride-hailing services and operates other business verticals such as financial services and cloud kitchens. It is headquartered in Bangalore, and operates in 250+ Indian cities.
Manager – Technical Support, Product Monitoring
About the job
Role and Responsibilities:
- Monitor campaign completion and action plan for completion with the stipulated time period.
- Manage CFT meetings for Failure resolutions & Monitor counter measures.
- Monitor Warranty Trend and generate PCIR and Follow-up with CQA & RnD for solution
- Statistical Analysis of the failures and monitoring DPHV, Breakdowns and Repeated repairs.
- Analyze part consumption for abnormality and escalate to the failure resolution forums
- Follow-up with Quality Assurance and Engineering / Development for concern resolution
- Preparation and Release of technical circular to the field
- Establishment of the failures / Failures modes and also identifying failures relevant to product liability and escalation.
- Updating Service Manual & Owner’s Manual
- Evaluate and approve the ECN on behalf of service and coordinate with spare parts function for parts catalogue update.
- Design & Develop Special Tools for efficient repairs of the vehicles.
- Design for service evaluation and identify measures to improve the serviceability.
- Simulating the failures reported in the field and devise easy repair methods
- Conduct special training sessions to field for disseminating new diagnostics, defect assessment and repairs techniques.
- Diagnose Field failures via Telematics and define the next actions
- Identify new failures (software or Mechanical) and make PCIR for RCA & PCA initiation
- Coordinate for updates in Owner’s Manual in line with the recent updates in the products and the service offered.
Qualifications, Experience & Skills:
- Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent
- Minimum 4 years of experience in 2 or 4 wheeler automotive OEM in Technical Support or product support or Service engineering function.
- Expertise in using diagnostic applications and tools
- Hands on experience in using Oscilloscope, Telematics & Data Loggers will be an added advantage.
Regional Technical Support Manager
About the job
Role and Responsibilities:
- Support Workshops remotely or in-person to diagnose and resolve the technical concerns at field
- Visit to the workshop/ customer in the given region for diagnosing & resolving the concerns and conducting OJTs
- Identify new failures and make PCIR for RCA & PCA initiation
- Arrange PCIR failed parts and hand over the parts to the CQA for RCA
- Refer the telematics for analysing the concerns in the scooters
- Conduct short session for dissemination of the know-how in there respective regions on latest repairs
- Verify and Approve the warranty claims from their respective regions with in 2 hrs TAT
- Identify difficult repair or diagnostics topics, prepare the technical circulars and release to the network.
- Highlight Service manual and current flow diagram corrections/ update
- communicate to the training department on need identified on training reinforcement topics in their respective regions.
Qualifications, Experience & Skills
- Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent
- Minimum 8 years of experience in 2 or 4 wheeler repairs and diagnosis in aftersales function
- Hands on experience in Oscilloscope, Telematics and data loggers
- Expertise in using diagnostic applications and tools
Graphic Designer
About the job
As a graphic designer at Ola, you will make meaningful designs and believe that doing things “better” is more important than “different”. You should be able to create clean and impactful designs for large-scale, highly collaborative projects. At Ola, you will be working on path-breaking, new-age, design-heavy multi-dimensional projects.
As a team member of our brand creative team, you will get the opportunity to work on one-of-a-kind graphics, digital illustrations, typography design, publication designs, layouts, visual data, and packaging design – apply them to various mediums.
What will you do?
- Create global standard, high quality, large scale projects including digital, graphics, content, editorials & and publications, films, product design, and many more new-age design heavy assets.
- Dissect briefs and deliver high-impact creative execution.
- Understand and work on received design strategy and visual narratives for a highly diverse set of projects.
- Present your ideas using storyboards, concept boards, understanding of colors, and other relevant digital tools.
- Get exposure to global design thinking, and graphic systems working alongside creative team leads.
- Develop one of it’s kind and vast variety of graphics for mega designs that shatter and create a niche.
- Work proactively on projects with consistent high-quality design thinking and deliver impactful designs with crisp timelines.
What will you bring?
- 6-7+ years of design and work experience with creative agencies or relevant brands.
- Skilled in apt design tools like Adobe Suite – Photoshop, Illustrator, and After Effects with an eye for composition, color, design, space design, and details.
- Strong knowledge of design, graphic design, publication design, brand development, and design thinking.
- Exceptional feel for typography, color, visuals, layouts, concept, and design.
- Experience in developing and working according to new-age design systems and staying updated;
- Good communication skills to drive engaging presentations and present ideas to team members and the creative director.
- Solve challenges in new and better ways.
- A solid point of view and an open mind to work together and collaborate as a team.
- You have a positive attitude towards working with a team of highly diverse creatives, where everyone compliments each other.
Lead – Social Media & Content
About the job
About Ola
OLA is a vertically integrated mobility group across products (personal mobility), services (ride-hailing and financial services), and technology (cell, software, autonomous, artificial intelligence) and building sustainable mobility for the world.
OLA ride-hailing is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK.
The OLA app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.
OLA’s core mobility offering in India is supplemented by its electric-vehicle arm, OLA Electric; launched in Aug 2021, and by Apr 2022 it was the #1 selling electric 2W company in the country. Currently, there are more than 250K scooters on the road, a number that is constantly increasing. With control of technologies end-to-end, D2C model, and product roadmap to address consumer needs of personal mobility across price segments and form factors, OLA Electric is disrupting traditional automobile OEMs in the country.
OLA also extends its consumer offerings like micro-insurance, credit-led payments, and other financial products through OLA Financial Services which complements both ride-hailing and EV business
Job Summary:
Looking for a skilled social media enthusiast to be the face of our brands online. You’ll be responsible for crafting compelling content, running strategic campaigns, collaborating with influencers and content marketers, maintaining our community, and ensuring a growing positive sentiment for the brand across social media platforms.
Duties/Responsibilities:
- Content Strategy – Create and implement a social media strategy aligned with marketing goals to grow the brand’s presence across social media.
- Content Planning – maintain platform-specific social media calendars.
- Account Management – handling the social accounts for all Ola brands.
- Original content Creation – Shoot and create original and high-quality content and work closely with the design and marketing team to execute campaigns.
- Ideation & Curation – Ideate and curate fresh content to build engagement and grow brand presence.
- Taking initiative and leading conversations with third-party vendors like influencers, content production agencies, production houses, etc. as and when required.
- Collaborate with the product marketing, creative, and design team to achieve marketing objectives and ensure timely delivery of social media content.
- Community Engagement – Manage and nurture social media communities, by engaging with followers via comments, messages
- Data Tracking – Track and analyze key metrics to measure the success of campaigns and present monthly reports on insights
- Monitor Trends – Monitor social media trends, tools, and applications, and leverage new opportunities to stay ahead of the curve
- Live and breathe social – stay on top of topical trends, and moments so we can create strategic content for social
- An attitude to disrupt and try new things
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Experience in creating social media content
- Able to explain complex social media data in an understandable way
- Strong problem-solving skills
- Exceptional multi-tasking and stakeholder management skills
Education and Experience:
- Bachelor’s Degree in Business, Marketing, Communications, Advertising, or a related field
- 5+ years’ experience in social media management
Lead – Battery Refurbishment
About the job
Role and Responsibilities:
- Coordinating for battery receipt & shipments from workshops and maintaining records.
- Inspection of 100% batteries for defects such as dents, cracks to shell and connections.
- Conducting the BMS replacements & Testing repaired batteries for capacity tests & recording the SOH.
- Ability to write / Modify cycler parameters for battery tests
- Coordinating logistics of inward and outward of batteries transport.
- Categorizing the failure modes and escalating for counter measure
- Updating the record of BMS boards nos for traceability
- Monitoring and coordinating for the payments and reconciliation with the vendor
- Coordinate for cross functional teams for service support or field support activity.
- Ensuring timely and complete submission of all relevant documents and ensuring all work is completed on time and on budget.
- MIS preparation & release.
Qualifications, Experience & Skills :
- Engineering or Diploma in Automotive/ Mechanical / Electronics Engineering or equivalent
- Minimum 4 years of experience in the Automotive industry preferably in EV 2w battery testing or manufacturing.
- Expertise in using diagnostic applications and tools such as P-CAN and Vector CANOE
- Hands-on experience in using Oscilloscope, Telematics & Data Loggers will be an added advantage.
- Experience in using SalesForce will be an added advantage.