About us
SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.
Our products are used by 1500+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.
Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.
Our Values
- Ownership
- Lead humbly
- Results focused
- Customer Obsession
- Embrace and drive change
- Innovation and continual Improvement
About the Role
At SearchStax, our Onboarding Specialist, plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle – helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals.
You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.
You are naturally curious to learn about our customers, their industries, their use cases and feel comfortable driving discussions with various stakeholders to build your knowledge.
As part of an early-stage startup team, you’ll manage a dynamic portfolio of customers ranging from Mid-Market to Enterprise, each with varying ARR levels and onboarding requirements.
If this sounds like you, let’s talk!
What You Will Do
- Serve as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams
- Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations
- Educate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value
- Identify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as needed
- Partner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical delivery
- Create and refine onboarding materials, templates, and processes to drive consistency and scalability across engagements
- Develop vertical-specific onboarding guides and success materials to tailor the experience by industry
- Contribute to customer training programs, documentation, and enablement assets
- Track and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends)
- Continuously improve the onboarding experience based on customer feedback and evolving product capabilities.
Customer & Account Management Skills
- Strong project management skills with the ability to manage multiple onboarding projects concurrently
- Strong technical aptitude – comfortable learning platform configurations, integrations, and related technologies
- Process-oriented with a focus on repeatability, documentation, and continuous improvement
- Excellent written and verbal communication skills with a customer-centric mindset
- Strong relationship-building and stakeholder management skills across customer, partner, and internal teams
- Problem-solving and analytical skills to identify risks and recommend creative solutions
- Comfortable working in a fast-paced, startup environment with changing priorities.
What You Must Have
- 5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customers
- Inherently technical and curious with a strong aptitude to learn our products and related ecosystems
- Demonstrated success managing multiple customer projects and timelines simultaneously
- Proven experience developing onboarding frameworks, materials, or process improvements
- Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
- Familiarity with SaaS, cloud technologies, and ideally digital experience platforms
- Experience working cross-functionally with Product, Sales, and Support teams
- Prior exposure to search, database, cloud, and infrastructure technology is a plus
- The ability to act with a high level of autonomy and leverage resources based on customer needs
What’s In It For You
- 🌍 Remote-First: We’re a diverse team spanning the United States and India, with a collaborative workspace in Los Angeles, CA.
- 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you’ll have the chance to become a shareholder.
- 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.
- 💉 Healthcare Benefits: Your health matters! We’ve got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.
- 🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays.
- 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.
Outsmart Artificial Intelligence with Your Human Brilliance
Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI, we’ve recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it’s trained on. That’s why we work with contributors from all over the world, who help improve AI models by providing expert human feedback. This data has led to AI advancements for the world’s leading AI labs and large language model builders.
We’ve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.
Customer Service Representative – Work at Home
Career paths start at $14.50-$16/hr with 40 hour work weeks.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
- Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
- Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
- Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
- Work at Home: A minimum of 6 months of work-at-home experience is required.
- Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Monday and Friday 7:00AM – 6:00PM Central time
- Available to work 8-hour shifts Monday – Friday, including weekends and holidays, between 7:00AM – 6:00PM CST.
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
Client Specialist
Your Responsibilities
- Responsible for 20-40 total accounts (depending on other responsibilities and factors), doing all responsibilities of the Account Coordinator and Senior Account Coordinator
- Builds and manages relationships with client(s) (core team and/or carrier)
- Reviews, completes and delivers Budget Projections to core teams
- Completes renewal package (enter carrier responses, claims and premium experience, benchmarking, Monte Carlo, formatting of tables and charts, finalizing Power Point deliverable)
- Negotiates with carrier partners the most optimal outcome for our client(s)
- Sends final client deliverable, as well as written recommendation, to dedicated team member for peer review
- Revises deliverable and recommendation based on peer review and delivers final results to core team
- Hosts standard meetings with core teams to discuss marketing status and other open items
- Provides feedback to carrier partners on renewal and new business
- Attend client meetings/calls to observe presentation by manager and/or leadership
- Liaison between core team and claims team
- Liaison between core team and AMAP team
- Obtain/maintain license
This is a remote eligible position.
Compensation and Benefits
Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant sate/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.
Compensation
- Base salary: $100,000 USD
- Performance Bonus: This role is also eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.
Customer Care Associate – Work From Home
If you thrive in a people-focused environment and enjoy helping others understand the options available to them, this opportunity could be an excellent fit. Our organization—trusted for more than 65 years and expanding across multiple regions—is looking for motivated individuals to join our growing remote team.
We’re seeking driven professionals who want meaningful work, long-term stability, and strong earning potential.
What You’ll Be Responsible For
- Serving as a reliable point of contact for clients, clearly explaining available programs
- Answering coverage-related questions with confidence and professionalism
- Staying informed on updates and changes to our products and services
- Reviewing existing plans to help members make informed, cost-effective decisions
- Building and maintaining strong relationships through consistent, high-quality support
What Makes You a Strong Candidate
- Experience in customer service, sales, or related fields (helpful but not required)
- Ability to connect with people and build trust quickly
- Strong organizational skills and comfort managing multiple tasks
- Professional, positive, solutions-based mindset
- Excellent written and verbal communication skills
Who Excels in This Role
- Motivated, growth-oriented individuals
- Team players who thrive in fast-paced environments
- Strong communicators who value professionalism and integrity
- Self-starters with an entrepreneurial mindset and desire for advancement
What We Offer
- Step-by-step training with full leadership support
- Weekly pay plus performance-based bonuses
- Long-term residual income opportunities
- Company-paid incentive trips for top performers
- Flexible remote-work arrangement
- Clear path for growth and career advancement
