OpenAI is an American artificial intelligence research organization founded in December 2015 and headquartered in San Francisco, California.

Program Manager, Community Team

About the Team:

The Community team at OpenAI is dedicated to building relationships with early adopters—individuals who are pioneering and shaping compelling use cases for our technologies. We showcase these early adopters’ use cases and insights for their broader communities to learn from. Our team focuses on high-importance communities to OpenAI: artists, writers, creators, educators, and students.

About the Role:

We are seeking a highly-skilled community program manager who can help our team realize a variety of programming and editorial. They’ll work closely with our arts, education, creator, and writing leads to build systems that can accelerate their ability to support early adopters.

Community building at OpenAI is unique. We’re not focused on followers or ROI. Conversations about our technology are dictated by the first people, often individuals, to share use cases and impressions. We’re dedicated to finding the people who are developing pioneering applications of AI and then showcasing their work to the larger artist community. In this role, we’re looking for someone who can work alongside our vertical leads to realize a variety of projects, including educational resources, product demos, prompts and challenges, cohort programs, and storytelling.

In order to build these offerings, you will work cross-functionally across our social, design, events and media team as well as our research teams. Having the capacity to communicate and collaborate with a wide variety of stakeholders will be essential to realizing this role’s mandate of supporting these communities at scale.

This role is based in New York, NY or San Francisco, CA. We offer relocation assistance to new employees.

In this role, you will:

• Expand communities with care. Help our artist, education, creator and writer leads grow early adopter communities while maintaining trusted relationships and offering meaningful guidance.
• Build systems that can scale. Co-design and produce scalable systems for storytelling, guidance, events, and cohort programs from the ground up.
• Educate early adopters. Work with vertical leads to translate complicated technological advances to members of these communities from a variety of backgrounds, ranging from someone who has just discovered ChatGPT to artists or professors with technical chops.
• Shine a spotlight on early adopters. Help identify and celebrate talented early adopter artists, educators, and writers. Collaborate with our social and press teams to share their stories widely, and our events team to produce celebrations of their work around the world.
• Connect the community. Architect scaled community events with writers, educators, creators and artists as partners, including localized demos and screenings around the world.
• Scale impact through collaborations. Help the Community Team run as smoothly and effectively as possible as a unit, and in collaboration with other teams within OpenAI and with external contractors.
• Identify opportunities. Help the Community Team Lead refine our point of view around which community to support next, and forge early experiments in new cohorts, for example—a student ambassador program.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

Trust and Safety Operations Analyst

About the Role

We are looking for experienced Trust & Safety Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms. You will be a stakeholder in the design and implementation of policies, processes, and automated systems to take action against bad actors and minimize abuse at scale, handle high risk & high visibility customer cases with care, and build feedback loops to improve our trust & safety policies and detection systems. Ideally, you have worked in a high-paced startup environment, have handled a breadth of integrity related issues of varying sensitivity and complexity, and are comfortable with building processes and systems from zero to one.

Please note: This role may involve handling sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Work directly with customers to resolve complex trust and safety, usage policy, and compliance issues, working with account teams as needed
• Partner with Product, Engineering, Legal, Operations, and Vendor teams to develop, implement, and scale new processes, tooling, and automation strategies
• Build, launch, and scale operational processes for human-in-the-loop labeling, user reporting and content moderation, customer appeals, escalations, and more
• Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data in order to identify new abuse trends
• Analyze data to identify user trends and build feedback loops to drive improvements with product, engineering, policy, and other ops teams
• Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams
• Equip other teams with best-in-class training, playbooks, and workflows—and bring about a deep technical understanding of our trust and safety systems and users’ needs
• Develop a deep understanding of our usage policies and content integrity issues and how they affect users across all our products and educate our clients on our policies – bring judgment and policy expertise to bear

You might thrive in this role if you:

• Are comfortable with building. This is an opportunity to help with scaling everything from policy enforcement through to the tooling stack to enable it. Technical or data skills are definitely a plus in this role.
• Have 5+ years of experience and a demonstrated passion for trust and safety, detection / investigation of malicious behavior, compliance operations, or other similar teams
• Bring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.
• Demonstrate strong project and program management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and have a bias for action
• Have proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you’re missing to make both your team and our customers succeed.
• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

Partner Operations Leader

About the Role

As the Partner Operations Leader, you will be responsible for designing and executing comprehensive channel plans that align with OpenAI’s strategic objectives. You will oversee all aspects of channel operations, streamline processes, and ensure partners are equipped to meet and exceed revenue goals. Success in this role will require deep expertise in channel strategy and operations within the enterprise software space, strong analytical capabilities, and a proven ability to drive both operational efficiency and revenue growth.

In this role, you’ll be pivotal in building operational rigor within partner organizations, enabling scalable programs, and collaborating across teams with high emotional intelligence. You’ll navigate challenges, resolve ambiguity, and foster a high-growth, dynamic environment.

This is a hybrid role based in San Francisco, CA, requiring in-office presence from Monday to Wednesday, with the option to work remotely on Thursdays and Fridays.

Key Responsibilities

• Grow and manage a team of experienced partner operation specialists
• Strategic Channel Planning: partner with Revenue Partnerships leadership on channel strategy, revenue forecasting, and capacity planning.
• Process Design & Standardization: Establish standardized processes, tools, and best practices to enhance channel efficiency and effectiveness.
• Systems & Analytics: Select and administer systems that support partnerships, define data models, and create dashboards for business tracking.
• Partner Program Development: Collaborate with cross-functional teams to design and document internal and external partner programs (e.g., co-selling, SI partner programs).
• Operations Oversight: Oversee day-to-day channel operations, ensuring the smooth execution of partner initiatives and campaigns.

Who You Are

• Leadership: Proven experience leading partner operations teams that support complex partner ecosystems (e.g., fulfillment resell, value-added resell, 2-tier distribution, GTM alliances).
• Process Design Expertise: Ability to design processes related to reselling, quarterly invoicing, API credits, and collaborate with tax, billing, legal, and GTM systems teams.
• Systems Partnership: Knowledge of implementing and optimizing systems that support partner programs and operations.
• Strong Analytical Skills: Data-driven approach to decision-making, with experience in revenue forecasting, capacity planning, and productivity analysis.
• Industry Proficiency: Familiarity with CRM tools such as Salesforce and experience with major enterprise software platforms like Microsoft, Oracle, Snowflake, and ServiceNow.
• Adaptability: Comfortable working in a fast-paced, entrepreneurial environment and adjusting to shifting priorities.

Model Policy Manager

About the Role

Providing access to powerful AI models introduces a host of challenging questions when it comes to model safety: How do we define safe behavior for how a model should behave? To what end? How do we do this in such a way that is actionable, objective and sustains replicability?

This is a senior role in which you’ll help shape policy creation and development at OpenAI and make an impact by helping ensure that our groundbreaking technologies are truly used to benefit all people. The ideal candidate can identify and develop cohesive and thoughtful policies with a sense of urgency. They can balance internal and external input in making complex decisions, carefully think through trade-offs, and write principled, enforceable policies based on our values. Importantly, this role is embedded in our research teams and will directly inform model training.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you’ll:

• Design model policies that govern safe model behavior in an objective and defensible way – e.g. how should the model respond in risky/unsafe scenarios? What does unsafe mean?
• Develop taxonomies that inform data collection campaigns, as well as zero-shot classifier development. How do you construct a taxonomy that lay people, AI researchers and AI models understand and can immediately use?
• Lead prioritization for safety efforts across the company for new model launches, understanding and addressing technical and business trade-offs.
• Develop a broad range of subject matter expertise while maintaining agility across topics.
• Experiment and design policies using our latest advancements in AI research.

You might thrive in this role if you:

• Have extensive experience in AI, tech policy, product counsel/tech law, linguistics, and moral reasoning, and/or enjoy classification problems.
• Have extensive experience defining, refining and enforcing policies for ML models.
• Deeply understand the operational challenges of enforcing policies with RLHF and can incorporate this into policy design.
• Can analyze the benefits and risks of open-ended problem spaces; can generate ideas required to solve ambiguous problems and take full ownership of the solution.
• Are very familiar with policy and safety/responsibility questions related to AI specifically.

Product Manager, ChatGPT Growth

About the Role

We are seeking an experienced Product Manager for ChatGPT to bring cutting-edge AI to the world and make it broadly accessible. This role requires close collaboration with research, engineering, data science, and design teams.

This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Develop and execute against a strategy to enhance and grow our ChatGPT products, driving user acquisition, engagement, and retention.
• Convert user feedback into detailed product requirements, narratives, and technical specifications.
• Use data to better understand user needs, optimize the product experience, and guide future product development.
• Collaborate with a wide range of stakeholders, including teams in research, data science, product design, and engineering.

You might thrive in this role if you:

• Have 6+ years of product management or related industry experience.
• Have a track record of leading high-performing growth teams or scaling subscriptions businesses from early traction to widespread adoption.
• Are highly analytical and scrappy.
• Demonstrate exceptional leadership, communication, and execution skills.
• Obtained a bachelor’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.