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Reservation Agent
Job Description
Summary:
We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate will have strong communication skills and the ability to handle booking inquiries efficiently.
Job Responsibility:
– Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
– Answer incoming calls and respond to emails promptly and professionally.
– Provide customers with information on pricing, availability, and other details as needed.
– Make changes to existing reservations and handle cancellations when necessary.
– Ensure accurate and timely processing of reservations in the system.
– Handle any customer complaints or issues related to bookings in a professional manner.
– Collaborate with other team members to ensure smooth operations and customer satisfaction.
Candidate Requirements:
– High school diploma or equivalent; relevant certification or training is a plus.
– Proven experience in a customer service role, preferably in the travel industry.
– Excellent communication skills, both verbal and written.
– Strong attention to detail and ability to multitask effectively.
– Familiarity with reservation systems and booking platforms is preferred.
– Ability to remain calm and courteous under pressure.
– Willingness to work in shifts, including evenings, weekends, and holidays.
Skills
Excellent communication skills
2. Strong customer service skills
3. Ability to multitask and work well under pressure
4. Proficiency in using reservation and booking systems
5. Attention to detail and accuracy in data entry
6. Problem-solving abilities
7. Knowledge of hotel policies and procedures
8. Conflict resolution skills
9. Time management skills
10. Ability to work effectively in a team environment
Specialist – Logistics & Fulfilment
Description
JOB TITLE
Logistics & Fulfilment Specialist | MAF LifeStyle | Planning and Merchandising
ROLE SUMMARY
The Logistics & Fulfilment Specialist will be responsible for day-to-day operational supply chain and logistics of Majid Al Futtaim Lifestyle in order to maximize the process efficiency and productivity. The role will be responsible for a seamless supply chain and logistics operations that meet the business objectives while being time and cost efficient.
ROLE PROFILE
- Execute the end-to-end supply chain activity for the assigned area (Merchandise).
- Monitor daily replenishments to stores/launch deliveries/store returns/orders and deliveries of Merchandise/non-Merchandise items and based on VM, Marketing requirements
- Track, record and manage all shipment incidents and discrepancies along with our partners and stakeholders
- Prepare up-to-date reports on logistics performance and activities
- Validate all Service providers invoices to ensure that charges are consistent with the agreed terms.
- Conduct regular reconciliation with Finance to update all booked/un-booked service providers invoices.
- Provide exemplary customer service to all stakeholders by providing relevant and timely information for sound business decisions.
- Continuous monitoring of the supplier/service provider’s performance against the agreed KPIs and SLAs.
REQUIREMENTS
- Bachelor’s Degree in supply chain/logistics or relevant field.
- 3 – 5 years’ experience in supply chain/logistics.
- Exposure to a high-volume transaction multi-site retail organization will be an advantage.
- Computer literacy in Microsoft Office including Word, PowerPoint & Excel
- Detail oriented
SPECIALIST, MEDIA PRODUCTION
Description:
Requisition ID:21294
Job Country: Saudi Arabia (SA)
Job City: Riyadh
Group Overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar Building Systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.
alfanar Building Systems manufactures and markets a variety of building construction products and systems. .
The core manufacturing activities of the industries operating under alfanar Building Systems are:
• Façade cladding, glazing systems and architectural aluminum products
• Precast concrete products and architectural elements
• Real estate development
Job Purpose
The Photographer & Video Producer is responsible for capturing and producing high-quality photo and video content (both ground and aerial using drones) for all Miskan residential projects, corporate exhibitions, and the Alfanar Precast factory. This role involves professional photography, video production, editing, and the integration of motion graphics to create impactful visual content that highlights construction progress, showcases company achievements, and supports marketing campaigns.
Key Accountability Areas
- Residential Project Coverage (Monthly):
- Capture professional ground and aerial footage (drone) to document construction progress.
- Highlight key milestones and quality standards in visual content.
- Organize visual materials to support marketing campaigns and reporting.
- Video Production & Editing:
- Produce professional videos with smooth transitions, visual effects, and motion graphics.
- Color grading, sound editing, and enhancement in line with the company’s visual identity.
- Create engaging short-form and long-form videos for digital platforms and advertising campaigns.
- Photography:
- Capture high-quality images of projects, exhibitions, and the Alfanar Precast factory.
- Edit and retouch images to ensure professional, brand-consistent output.
- Exhibition & Event Coverage (Monthly):
- Document company participation in exhibitions and events.
- Produce promotional materials to highlight the company’s presence.
- Alfanar Precast Factory Coverage (Ongoing):
- Capture production lines, machinery, and operational processes.
- Produce corporate videos and images showcasing product quality and operational excellence.
- Equipment Management:
- Maintain and organize photography and videography equipment.
- Ensure proper upkeep and readiness for all shoots.
Role Accountability
- Minimum of 3 years of professional experience in photography and videography.
- Proficient in drone operation and aerial filming.
- Skilled in operating professional cameras and lighting equipment.
- Advanced expertise in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Lightroom).
- Strong skills in video editing, visual effects, and motion graphics.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Flexibility to work outside regular hours when required (events, urgent campaigns).
- Creativity and innovative thinking in visual storytelling.
- Strong organizational and communication skills.
- Combination of fieldwork and office work.
- Frequent travel between project sites and event locations.
Academic Qualification
Work Experience
Technical / Functional Competencies
Health & Safety Engineer
Job Description
WSP is seeking Health & Safety Engineer who will be responsible for ensuring that all onsite construction/infrastructure activities comply with applicable HSE standards, regulations, codes and project HSE requirements. The role supports the creation of a safe working environment, prevention of incidents, and promotion of a strong safety culture across all contractors and stakeholders.
Responsibilities
- Manage the health, safety and environmental arrangements for the project against the WSP HSEQ / client HSEQ Management System requirements, to ensure the protection of our people.
- Manage HSE Inspectors to ensure they are monitoring the implementation of health and safety arrangements at project site level, in accordance with legal and client requirements.
- Develop and deliver health, safety and environmental training to WSP employees including but not limited to; induction, safe working practices.
- Review and approve contractor’s health, safety and environmental plans, risk assessments and method statements against legal and client requirements prior to the work being carried out.
- Plan daily morning site visits across project sites to ensure health and safety measures are in place before works begins.
- Carry out weekly joint HSE inspections with HSE Inspectors and contractor personnel and ensure all the corrective/preventive actions are closed out.
- Organise HSE meetings with clients, WSP project staff, and contractors.
Initiate and test emergency response plans and ensure the drills are carried out as per the project schedule and performance standards. - Ensure HSE Inspectors follow up on contractor’s incident investigation reports are completed and corrective actions are identified and closed out to prevent a recurrence and provide necessary technical guidance for accident protection.
- Conduct regular site safely reviews.
I liaise with enforcement authorities (PCFC, EHS Checks)I prepare and submit monthly HSE reports in conjunction with contractor personnel and to the client.
Qualifications
- Bachelor’s degree in Occupational Health & Safety, Environmental Science, or related field.
- Minimum of 10-15 yrs of HSE experience on major construction/infrastructure projects in Saudi Arabia or the GCC region.
- Certifications such as NEBOSH International General Certificate (IGC) or higher, IOSH Managing Safely or equivalent. Additional certifications (e.g., ISO 45001 Lead Auditor, Fire Warden, First Aid) are an advantage.
- Strong knowledge of international HSE standards (ISO 45001/14001), OSHA, Saudi regulations, and local approvals/regulators.
- Proven track record in implementing HSE systems, conducting inspections/audits, incident investigations, and generating HSE reports.
- Excellent communication skills in English; knowledge of Arabic is a plus.
- Strong analytical, observation and problem-solving skills.
- Ability to work on site in challenging construction environments, adapt to rotating shifts if required, liaise with multidisciplinary teams.
Imagine a better future for you and a better future for us all.
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Job Info
Assistant Revenue Manager
JOB SUMMARY
Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Assistant Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area.
OR
• 4-year bachelor’s degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Analyzing and Reporting Revenue Management Data
• Compiles information, analyzes and monitors actual sales against projected sales.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
• Maintains accurate reservation system information.
• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Generates updates on transient segment each period.
• Assists with account diagnostics process and validates conclusions.
Executing Revenue Management Projects and Strategy
• Updates market knowledge and aligns strategies and approaches accordingly.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
• Establishes long-range objectives and specifying the strategies and actions to achieve them.
• Takes a predetermined strategy and drives the execution of that strategy.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
• Ensures hotel strategies conform to brand philosophies and initiatives.
• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
• Prepares sales strategy meeting agenda, supporting documentation.
• Communicates proactively with properties regarding rate restrictions and strategy.
• Manages rooms inventory to maximize cluster rooms revenue.
• Assists hotels with pricing and provides input on business evaluation recommendations.
• Leads efforts to coordinate strategies between group sales offices.
• Supports cluster selling initiatives by working with all reservation centers.
• Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.
• Checks distribution channels for hotel positioning, information accuracy and competitor positioning.
• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
• Initiates, implements and evaluates revenue tests.
• Provides recommendations to improve effectiveness of revenue management processes.
• Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
• Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.
• Promotes and protects brand equity.
Building Successful Relationships
• Develops and manages internal key stakeholder relationships in a proactive manner.
• Acts as a liaison, when necessary, between property and regional/corporate systems support.
Additional Responsibilities
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Attends staff/forecast/long range meetings as requested by properties
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