Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport
Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication.
Type at a reasonable pace, 30-35 words a minute (WPM)
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
Adapt to continual change as the department fine-tunes the messaging program
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Any Graduate (Excluding B tech/MCA)
Proven excellent interpersonal and business communications skills – verbal and written
General knowledge of computers and business operations
Minimum typing speed of 35-40 Words Per Minute
General knowledge of computers and business operations
Proven ability to communicate articulately and credibly
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Demonstrated ability to achieve service goals
Proven success in highly automated environment
Proven dynamic and engaging written communication style
Proven excellent interpersonal and business communications skills – verbal and written
Demonstrated self-motivation

Preferred Qualifications:

Customer Service Experience
Sales or account management experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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Senior Account Manager

Managing multinational client relationships, driving sales, and maximizing client retention. Primary goal is to meet financial targets while delivering top-tier service to clients.

Primary Responsibilities:

Client Management:
- Cultivate strong relationships with multinational clients
- Tailor EAP solutions to meet client needs
- Be the main point of contact for client inquiries
Sales and Revenue:
- Upsell EAP services to existing clients
- Acquire new multinational clients
- Exceed financial targets through sales and retention
Client Retention:
- Address client issues proactively
- Collaborate with teams for exceptional service
- Monitor client satisfaction and make improvements
EAP Expertise:
- Stay updated on industry trends
- Provide expert guidance to clients
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Sales and account management experience
Solid EAP and employee well-being background
Solid multinational client management
Proven excellent interpersonal and communication skills
Proven goal-oriented, history of meeting targets

Manager Software Engineering

Primary Responsibilities:

Peak season
- Planning out all the peak season readiness tracking
- Make sure the risks are called out
- Track the key deployments for milestones
- Making sure the weekly status sent out for all the stakeholders
Eligibility Issues
- Remove the gaps in eligibility – 50+ issues now
- Work on the Access to care from business meetings – work with IT to get these addressed, not every observations needs to be discussed till IT, this needs to be handled with business
- Work with USP IT for collaboration (Work with IT partners like Cirrus, NIMBUS etc.)
Claim Routing
- Make sure the impact of claim routing is functioning right
- Map for 11/1, 1/1 and 3/1 claims
- Process of business and USP IT discussions for claims
- Track on QC issues and impact for us in the peak season
- Work with USP IT for collaboration (Work with IT partners like Cirrus, NIMBUS etc.)
ITSM activities
- All the ITSM preparation (war rooms, DLs, Assessments, risks, process, change tickets)
- Incident management adoptions by VBF
- Supply chain management
- CHG process management
- Broader communications with business
- Daily status and OPS call to Leadership
- War room monitoring and on
Ops coverage
- On call team for all L1
- Workbook/contact list for each of P1/P2 so that these resources can reach out to L2 as needed
- Validate the ESOCs triggering or Alerts triggering on daily basis
- Monitoring of all the P1/P2 applications
- Daily reporting on application health
- Proactive war room creation
- Working with TCC as per the need
PGAs
- Track all the surest PGAs for business and IT collaboration
- Attending QRT for impacts
- Collaborations with IT
- Status calls with Mike S/Leadership
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so