Panda Restaurant Group, Inc. is the parent company of Panda Inn, Panda Express and Hibachi-San. It was founded by Andrew and Peggy Tsiang Cherng and Andrew’s father, Master Chef Ming-Tsai Cherng; the family originated from the Yangzhou region of China’s Jiangsu province.
Service Team
Join us as a Service Team Associate
We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There’s always something new to learn, do, and accomplish. If you don’t have experience, we’ll train you! You’ll get opportunities to gain skills that help you rise in your career, no matter where you go. We’re all about giving back, so you’ll also get the chance to impact your community through our Panda Cares initiative. Let’s work together.
Essential Functions for Service Team Associates:
- Provides exceptional dining experience to Guests – Greeting Guests, Serving food and handling payments at cash register
- Maintains the cleanliness and appearance of the store
- Follows Operations Standards and Safety Procedure to serve fresh and quality food
- Works efficiently in fast paced kitchen environment, and may work at different positions – Front counter, Drive Through or Kitchen
- Work effectively with team members to meet daily goals in a fun, positive environment.
How we reward you:**
- Flexible schedules
- Great pay
- Free meals while working at Panda
- Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
- Health Care and Dependent Care Flexible Spending accounts
- 401K with company match
- Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
- Associate discounts for many brands
- Referral bonus for eligible associates
- Opportunity to give back to your community
- Hands-on paid training to prepare you for success
- On-Going Career & Leadership Development
- Opportunities for growth into management positions
- Pre-Tax Dependent Care Flexible Spending Account
- Please refer to https://www.pandacareers.com/files/PRG_HR_Recruiting_Benefits.pdf for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
- Friendly and helpful team members
- Operations experience is a plus
- Some high school
- Food Handler certification may be required depending on local requirements, acquired at your expense
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.
You’re wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.
Assistant Manager
About the job
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That’s why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You’ll Do As An Assistant Manager
You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It’s up to you to make your store a success. Don’t worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
As an Associate, you will be required to uphold a high standard of integrity and ethics in order to comply with all Company Policies. Additionally, we require our Associates to maintain a safe and welcoming environment for Guests and Associates alike, in an open-kitchen environment where you regularly encounter and interact with individuals of all ages, including minors and seniors.
The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can review information about the Los Angeles County Fair Chance Ordinance for Employers at the following link: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
How we reward you:**
- Free meals while working at Panda
- Generous compensation package with bonus opportunities
- Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
- Pre-Tax Dependent Care Flexible Spending Account
- 401K with company match
- Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
- Discounts at theme parks, gym memberships, and much more
- Opportunity to give back to your community
- Hands-on paid training to prepare you for success
- On-Going Career & Leadership Development
- Opportunities for growth into management positions
- On-going career and leadership development, including comprehensive training
- Continuous education assistance and scholarships
- Lucrative associate referral bonus
- Income protection including Disability, Life, and AD&D insurance
- Pre-Tax Dependent Care Flexible Spending Account
- Please refer to https://www.pandacareers.com/files/PRG_HR_Recruiting_Benefits.pdf for details.
- Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience
- High school diploma required
- Flexibility to work in a store within a 50-mile radius
- Able to work a flexible schedule, including weekends
- Food Safety: Serve Safe certified
Pay Range: $21.00 – $36.00 / Hour
- Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.
Digital Experience Representative (Technical Systems Analyst)
Summary Of Job Description
The Digital Business Associate (Technical Systems) supports the Technical Program Manager in creating and optimizing the systems needed to create a best-in-class digital experience for our guests. This position supports the Technical Program Manager related to the Panda Express website, mobile app, loyalty and CRM platforms.
Responsibilities
- Support the Technical Program Manager in reviewing technical requirements and documenting system functionalities and workflows.
- Provide assistance in creating system design documentation and specifications.
- Support implementation of system changes, enhancements, and integrations in conjunction with development teams. Contribute to testing, troubleshooting, and documenting system functionalities and configurations.
- Support testing prior to initiative launches and assists the Manager in collaborating with QA teams to identify and report bugs, ensuring issues are resolved effectively.
- Aid in managing eCommerce data, ensuring accuracy and integrity and supporting data analysis activities.
- Assist in organizing and tracking project tasks, timelines, and deliverables.
How We Reward You
- Hybrid Work schedule
- 401K with company match
- Yearly bonus opportunity*
- Full medical, dental, and vision insurance *
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
- Paid time off starting at 15 days with 7 federal holidays*
- Continuous education assistance and scholarships*
- Income protection including Disability, Life and AD&D insurance*
- Bereavement leave*
- Benefits available for eligible permanent full time associates
Qualifications – External
Your background and experience:
- Bachelor’s degree in Computer Science, Information Technology, Marketing, or a related field
- Successful completion of initial and periodically required trainings.
- Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position.
Pay Range: P2: $33.00 – $46.50 / Hour
- Within the range, individual pay is determined using various factors, including work location and experience.
Temporary Helpdesk Representative
Summary Of Job Description
The Help Desk Tech (PAWS) is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service. This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistance from associates experiencing problems with hardware, software, network, and other computer-related technology. The Help Desk Tech evaluates and prioritizes all problems and either resolves the problems or escalates the situation to the appropriate IS associate for resolution.
You’ll Get a Chance To
- Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis.
- Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology.
- Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution.
- Escalate problems requiring urgent attention.
- Log and track all calls using the ticket tracking system.
- Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.
How We Reward You
- Hybrid Work schedule
- 401K with company match
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
Qualifications – External
Your background and experience:
- High school diploma required; working towards college degree
- Some relevant work experience and demonstrated interest in technology required
- Successful completion of initial and periodically required trainings.
- Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position.
Pay Range: S3: $24.00 – $30.50 / Hour
- Within the range, individual pay is determined using various factors, including work location and experience.
