Paytm is truly an Indian company, driving payments and financial services for Indian consumers and merchants. A recent change in the shareholding of the company, further shows how Paytm is now completely Indian.
Manager/Executive Manager-Growth -Paytm Money
About the job
About Us: Paytm is India’s leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price and Discovery Capital. About the team: Growth Management –This team is directly responsible for growth of Issuances/transactions at Paytm. About the role: We are looking for growth analysts. Growth analysts will be assisting growth managers with their strong data analytics and business acumen skills. This is 5 Days working from Office. Work from home is not applicable. Expectations/ Requirements: ⦁Fetching data from HIVE and preparing transaction reports on daily basis in user readable format with actionable insights ⦁Writing/editing SQL queries on a day to day basis for regular data reports and performing data analysis on a regular basis ⦁Automating the regular reports using multiple tools and coordinating with different teams ⦁Creating new reports, streamline the process of analytics & MIS through the use of advanced excel ⦁Track transactions, GMV, users and many more parameters on regular basis. ⦁Understand the business problems and translate them into suitable business solutions using data modelling techniques Superpowers/ Skills that will help you succeed in this role: ⦁3+ years of experience in a Data Analyst / Business Analyst / Data Science role ⦁Must have expertise in Advanced Excel, Dashboard Creation, Data Modelling ⦁SQ, BQ, Hive working knowledge (Good to have) ⦁Familiarity with internal databases related to customer and transaction level data ⦁Background in mathematics / statistics / econometrics / engineering and solid understanding of data analytics. ⦁Preferably worked in Internet/E-commerce/Retail/Analytics Consulting space in a Growth/Marketing function ⦁Ability to share well-articulated updates to all stakeholders and to Senior Management. ⦁Ability to communicate clearly and effectively to cross functional partners of varying technical levels. ⦁Ability to properly follow through and escalate matters to concerned stakeholders and leaders to push the work forward. Why join us? With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
Paytm Ads ops (Monetization)
About the job
About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Net banking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About the team: Paytm Ads is Paytm’s digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment & retail services, online and offline – offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG.
Expectations/ Requirements
Key Responsibilities:
Campaign Management:
-Oversee the setup, implementation, and management of digital ad campaigns on proprietary Ad Manager.
-Monitor and analyze campaign performance metrics to ensure objectives are met and exceeded.
-Conduct A/B testing and other optimization strategies to improve campaign performance.
Optimization:
-Develop and implement optimization strategies to improve ROI and key performance indicators (KPIs).
-Utilize data analysis tools and techniques to identify trends and insights that drive optimization efforts.
-Collaborate with creative and content teams to ensure ads are performing optimally.
Reporting and Analysis:
-Generate and present detailed reports on campaign performance, providing actionable insights and recommendations.
-Utilize analytics tools to track and measure campaign success.
-Conduct post-campaign analysis to determine the effectiveness and provide insights for future campaigns.
Troubleshooting and Problem Solving:
-Ensure all ads comply with platform policies and guidelines.
Collaboration:
-Own client relationship.
-Work closely with sales, Client and product teams to align advertising strategies with overall business goals.
-Participate in strategy sessions and provide insights based on campaign performance data.
-Train and mentor junior team members, sharing best practices and optimization techniques.
Why join us
A collaborative output driven program that brings cohesiveness across businesses through technology
A solid 360 feedbacks from your peer teams on your support of their goals
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
CST Associate-Paytm Money
About the job
As a CST Associate at Paytm Money, you will be part of the Customer Support Team, providing top-tier service to users and resolving their issues effectively. This role requires excellent communication skills and a customer-first mindset to ensure a positive experience for all Paytm Money customers.
Key Responsibilities:
Customer Query Handling:
Respond to customer inquiries related to mutual funds, equity trading, account setup, and other financial products offered on the Paytm Money platform.
Resolve customer queries through multiple channels (email, chat, phone) in a timely and professional manner.
Maintain a high level of customer satisfaction by providing accurate and timely information.
Issue Resolution:
Troubleshoot and resolve user issues related to account operations, transactions, KYC processes, etc.
Work closely with the technical and product teams to escalate and resolve complex issues or bugs that affect customers.
Track and follow up on pending customer issues to ensure quick and effective resolution.
Customer Feedback & Improvements:
Record customer feedback and insights, and share them with relevant teams for continuous product and service improvement.
Identify trends in customer queries and work on improving processes to minimize recurring issues.
Documentation & Reporting:
Maintain logs of customer interactions, issues, and resolutions in the CRM system.
Prepare daily/weekly reports on customer queries, escalations, and overall service levels.
Analyze the data to provide actionable insights and recommendations to improve customer experience.
Compliance & Process Adherence:
Ensure all customer interactions are handled in line with regulatory guidelines and company policies.
Follow protocols for handling sensitive financial and personal information.
Stay updated on product knowledge, processes, and industry regulations to provide accurate information to customers.
Collaboration & Cross-functional Support:
Collaborate with internal teams including sales, marketing, compliance, and product to resolve customer issues.
Work with external vendors/partners, if required, to ensure smooth operations and customer experience.
Skills & Qualifications:
Educational Background: Bachelor’s degree in any discipline, preferably in Finance, Business, or related fields.
Experience: 2-4 years of experience in customer support or client servicing, preferably in financial services or fintech.
Paytm Money – Senior Database Administrator – MySQL
About The Role
Your responsibility as a database administrator (DBA) will be the performance, integrity and security of a database. You’ll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Expectations/ Requirements
Data remains consistent across the database, data is clearly defined
Users access data concurrently, in a form that suits their needs
There is provision for data security and recovery control (ensuring all data is retrievable in an emergency).
Skills that will help you succeed in this role :
- 3-6 Years of core experience
- Good Expertise in MySQL internals, configuration, and replication strategies and up-gradation/Migration
- Manage databases in AWS cloud infrastructure
- Handle master-slave data sync
- Exposure to other Databases (MSSQL Server, Redshift, Snowflake, MongoDB) is a plus
- Should have basic understanding of MySQL development
- Expertise in upgrading and migrating databases to Cloud
- Exceptional knowledge of both MySql and InnoDB/Clustering
- Hands on experience on Performance Tuning and Query Optimization
- Should have good understanding on Indexing, Partitions, and different storage engines available under MySQL
- Hands on experience in setting up replication and different configuration parameters available in MySQL
- Good exposure working with Linux/Unix environment
- Capable of supporting and implementing technology projects as the primary DBA in support of business initiatives.
Why Join Us
- Because you get an opportunity to make a difference, and have a great time doing that.
- You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.
- You should work with us if you think seriously about what technology can do for people.
- We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that’s how it will always be.
Compensation
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
