PDD Holdings (NASDAQ: PDD) is a multinational commerce group that owns and operates a portfolio of businesses, including Pinduoduo, a social commerce platform in China with agriculture as one of its pillars, and Temu, an e-commerce marketplace in North America.
Alibaba.com-User Experience Researcher (Market Research Analyst)-Sunnyvale
We are a rapidly-growing, fast-moving, highly-capable User Experience Design & Research team of Alibaba global B2B e-commerce. Our team is a diverse, talented, collaborative group of designers, content strategists, and user researchers dedicated to designing a world-class B2B e-commerce platform, Alibaba.com, for our global business customers. We work closely with product and business teams across the world to better serve our customers throughout North America, Europe, South East Asia, etc. Alibaba.com was the first business of Alibaba.com since 1999.
Responsibilities
You will be responsible for creating, driving, and implementing a research plan to discover actionable insights for creating the user experience for web-based applications and mobile devices. The research will be agile, keeping pace with the rapid innovation in the team. You will be working closely with our local design and research teams as well as our global product and business teams.
You have a deep understanding of the methods and best practices of user research. You are capable of leading the team to deliver high-quality outputs while working effectively on managing stakeholders, overlapping projects, and competing priorities.
β’ Independently identify and prioritize research questions based on business needs, project goals, and risks
β’ Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representable participant profiles, and efficient recruiting strategy
β’ Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data and collaborate with teams to translate insights to product and business impact
β’ Proactively review and perform market research and analytics to generate market strategies, market trends, segmentation, competitive intelligence, and investment prioritization.
β’ Effectively lead and engage research team members and collaborate with designers, engineers, and product managers throughout the research, design, and product development processes
β’ Effectively build, contribute, and cultivate team culture, vision, and impact
β’ Excellent strategic, analytical, and communication skills to effectively represent the voice of the user throughout the product development process
Job requirement
β’ 5+ years of industry (hands-on) working experience conducting research as a business analyst, market researcher, UX Researcher, or equivalent professional experience required
β’ 3+ years of industry (hands-on) working experience managing projects and cross-functional teams
β’ Masterβs degree in human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, information science, business, Economics, or related discipline
β’ Working knowledge of utilizing various research methodologies with a deep understanding of the pros and cons of each
β’ Proficiency in behavioral analysis, qualitative analysis, and quantitative analysis (statistics, statistical modeling, data interpretation, etc.)
Preferred Qualifications
β’ Experience with e-commerce businesses
β’ Experience with supporting complex system (e.g., enterprise product) design, studying SMB and mid-Enterprise segments as well as vertical markets
β’ Experience with analyzing log data for user behaviors
β’ Experience with business analysis, industry analysis, investment analysis, or supply chains analysis
β’ Fluent in English, and Chinese (Mandarin) will be highly desirable
β’ A portfolio demonstrating past work experience and deliverables
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Technical Account Manager
As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clientsβ cloud-business operations. Your role will involve working closely with the Alibaba Cloud Americas team to prioritize and address customer requests, issues, and feature enhancements promptly.
Standardized Operations:
β Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.
β Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
β Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.
Cloud Migration Support:
β Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
β Offer industry-specific best practices and solutions to maximize cloud utilization.
Cloud Optimization (Public Cloud):
β Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
β Adopt intelligent monitoring and alerting to boost business efficiency and user experience.
Standardized Technical Operations:
β Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customersβ cloud operations.
Expert Services:
β Deliver best practices, solution consulting, and services tailored to Alibaba Cloudβs intelligent products.
β Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.
Requirements:
β Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.
β Solid technical expertise in large-scale application development or operations with cloud product foundations.
β Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.
β Capability to understand and design cross-product system architectures and effectively solve related issues.
β Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
β Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
β Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
β Systematic and comprehensive solution design and architectural skills catered to complex technical environments.
β Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.
β Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.
The TAM we are looking for will create a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas. With a dynamic service-oriented mindset, youβre committed to seeing customer issues through to resolution. If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we want you on our team.
The base pay range for this position at commencement of employment is expected to be between $133,000/year and $220,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Mexico TAM:
As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clientsβ cloud-business operations. Your role will involve working closely with the Alibaba Cloud Latin Americas team to prioritize and address customer requests, issues, and feature enhancements promptly.
Standardized Operations:
β Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.
β Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
β Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.
Cloud Migration Support:
β Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
β Offer industry-specific best practices and solutions to maximize cloud utilization.
Cloud Optimization (Public Cloud):
β Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
β Adopt intelligent monitoring and alerting to boost business efficiency and user experience.
Standardized Technical Operations:
β Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customersβ cloud operations.
Expert Services:
β Deliver best practices, solution consulting, and services tailored to Alibaba Cloudβs intelligent products.
β Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.
Requirements:
β’ Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.
β’ Solid technical expertise in large-scale application development or operations with cloud product foundations.
β’ Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.
β’ Masters the underlying architecture of the main products supported by the business line.
β’ Possesses professional technical capabilities related to the supported business line.
β’ Understands cross-product system architecture and is capable of designing solutions or troubleshooting issues based on it.
β’ Accurately identifies and categorizes customers and key stakeholders, establishing different response measures for different customer groups.
β’ Creates a communicative atmosphere, grasps the main points of communication, listens effectively, and expresses ideas clearly.
β’ Possesses a strong service mindset, able to follow through on customer issues until they are resolved, ensuring customer satisfaction.
β’ Capable of communicating with the customerβs senior management in prepared scenarios within specific fields.
β’ Has operational management capabilities, able to comprehensively manage and optimize customer systems, ensuring the stability and efficiency of the cloud platform.
β’ Coordinates internal and external stakeholders, independently completes simple customer project management or complex internal project management, meets service delivery SLAs, and ensures high customer or business satisfaction.
β’ Possesses systemic and comprehensive solution design and architectural capabilities, able to provide reliable solutions for customers in complex technical environments.
β’ Has the ability to decompose complex technical issues into comprehensive technical judgments and problem-solving approaches.
β’ Able to independently complete a basic set of system architecture designs involving only a single technical product.
β’ Masters practical cases in common business scenarios, can customize optimization solutions based on customersβ business scenarios such as HA design, FinOps, Terraform automation, etc.
Business Development Manager
Be a key part of our Alibaba Cloud Americas team. We are seeking a highly qualified Business Development (Sales focused) Manager to join the companyβs Cloud Americas team based in Washington DC-Baltimore Area. In this capacity, you will play a key role within Alibaba Cloud Business Development team to recruit customers and partners and sell Alibaba Cloud global solutions to enterprise and SMEs clients in the US, Canadian and LATAM markets. This role need to carry out various sales responsibilities to achieve GAAP revenue target the company sets for individual BD manager and being a team player to help the team hit overall revenue target. Working for a substantially fast growing global public cloud provider like Alibaba, one will have good potential to grow the career with the company through this exciting journey.
Key responsibilities include but limited to:
1. Customer Relationship Establishment & Business Opportunity Expansion
β’Proactively gain insights into key industries in US and Canadian markets, identify key/potential customers, and be able to proactively find key decision-making chains and identify customersβ actual needs.
β’Use customerβs language to start conversations, gain customer trust, mining product and technology needs, and form effective business opportunities.
β’Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
β’Regularly contact existing and potential customers to keep abreast of key information such as customersβ business plans and budgets, supplier status, organizational structure, and technical environment.
β’Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customersβ CXOs or decision makers, to obtain critical support in cooperation.
2. Product & Technological Value Delivery
β’Based on the understanding of the customerβs industry and business background, help the customer to understand the technical value of Alibaba Cloudβs products such as Apsara Stack, seven major products, AI/Intelligent Computing Service, etc.,as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.
β’Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customerβs business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.
3. Decision-Making Promotion & Business Opportunity Conversion
β’Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, create value for customers continuously.
β’Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win-win situation with customers.
β’Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.
4. Business Support
β’Provide customers with full lifecycle support, integrate all resources to ensure project landing, detect and resolve of product usage problems.
β’Promote rapid iteration of Alibaba Cloud products on the customer-end, and support customers to achieve technical goals.
Requirements:
β Excellent interpersonal communication skills, presentation, public speaking and written communications
β 5+ years of field sales and/or account management experience in related verticals and market targeting enterprisesβ IT and digital transformation technology sectors, with trackable sales records
β Strong national wide or regional business communities engagement experiences is a plus
β Experience with partnership, alliance programs and channel platforms build in IT and technology sectors is preferred
β Comfortable working in a global company with cultural diversity and fast pace growth
β Ability to direct collaborative efforts of resources within a large organization, including internal resources, external resources and other constituent groups as appropriate
β Ability to manage change, resolve conflicts and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity
β Exceptional organizational skills with the ability to manage several projects simultaneously with a sense of urgency, and strong ownership
β Ability to work in a fast-paced environment, ability to adapt to changes and challenging biz environment
β Expect around 30% to 40% business travel, as needed
The base pay range for this position at commencement of employment is expected to be between $127,000/year and $208,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
If hired, employee will be in an βat-will positionβ and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Staff Software Engineer
You will be part of a fast-paced team that design and implement networking technologies and solutions for Alibabaβs explosive business needs. This includes white box switches that are specially designed for Alibabaβs datacenter network, hardware acceleration based on smart NIC/DPU/IPU, high performance network packet processing platform, networking protocol design and optimization, datacenter and backbone network SDN solutions etc.
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Qualifications
1. Experience in the design and development of Ethernet switching or routing related software or distributed systems software, familiar with open source networking software such as SONiC.
2. Understanding of IP networking, familiar with large scale datacenter and backdone architecture, and related networking protocols such as EVPN/VXLAN/BGP/SRv6.
3. Familiar with networking hardware (NIC and switch ASIC), and related software development.
4. Knowledge of one or more of C/C++, Python. Experience in developing and optimizing Linux kernel networking stack or networking device drivers.
5. Experience in high performance networking protocols such as RDMA.
6. Ability to design a solution and implement features independently.
The ideal candidate should have at least one of the skills listed above. People with people management or project leader experience is preferred.
The pay range for this position at commencement of employment is expected to be between $148,800 and $244,800/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
If hired, employee will be in an βat-will positionβ and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
