The ownership structure of PNC Financial (PNC) stock is a mix of institutional, retail, and individual investors. Approximately 70.37% of the company’s stock is owned by Institutional Investors, 0.39% is owned by Insiders, and 29.24% is owned by Public Companies and Individual Investors.

Operations Analyst–Retail Bank Operations

Position Overview

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Analyst within Retail Bank Operations, you will be based in Cleveland, OH.

Responsibilities require time in the office or in the field on a regular basis.

The position schedule is for Monday through Friday – 8a EST to 4p EST

As an Operations Analyst for the Manual Processing Team you will be responsible for ensuring all Manual production SLAs are met

This position will require you to sit and/or stand for long periods of time and candidates need to be able to lift up to 50 pounds.

In this role, candidates will have job duties that include, but are not limited to; account maintenance, processing special calendar request, handling return mail, monitoring and executing email request, manually processing customer statements and other various tasks. The Operations Analyst must demonstrate a willingness and ability to work constructively within a team-based environment and work collaboratively with peers and leadership.

Job Description

• Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
• Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products. Provides feedback on workflow and work received. May participate in and serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies

Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, Standard Operating Procedures

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Lockbox Processor – Extraction/Falcon

**The schedule for this on-site position is Sunday – Thursday 9:30 pm – 6:00 am.
** The first 2-3 weeks of training will be Monday – Friday 7:00 am – 3:30 pm.

Production Job Duties include:

Mailroom Operations
-Stand, walk and move around all day in a fast paced mail room.
-Operate large mail sorting, compacting, FedEx and UPS machines.
-Catalog, shelve and sort high volumes of mail in a timely and accurate manner.
-Prepare large amounts of dated mail for outsourced shredding vendor.
-Receive express mail shipments, open, upload information and prepare contents for the next routing stop on the production floor.

Extraction and Data Entry/Keying
– Opening up each envelope to determine which box is intended for the payment.
– Scanning receivables payments on behalf of PNC’s clients and replacing the transaction with a barcoded document.
– Operating a scanning device (standing or seated) to be placed on a conveyer belt.
– Keying invoice information for the customer.

The ideal candidate will enjoy an entry level position, have the ability to perform repetitive functions, meet deadlines, be detail-oriented and take direction and coaching in stride.

 

 

Job Description

• Extracts remittances based on standard operating procedures. Responsible for maintaining specific productivity and quality levels. May require some machine operation and basic ten key skills.
• Processes and/or reconciles transactions in accordance with established policies and procedures.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
• Provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

 

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

 

To learn more about this and other opportunities on our team. Watch this video.

 

 

Qualifications

 

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

 

 

Preferred Skills

Data Entry, Process Improvements, Risk Mitigation Strategies, Standard Operating Procedure (SOP), Work Processes

 

 

Competencies

Accuracy and Attention to Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures

 

 

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Teller

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

• To learn more about this and other opportunities on our team Watch this video.

Talent Sourcer

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Supports business objectives by providing proactive and creative solutions and processes for attracting and recruiting talent. Provides recruiting and sourcing  solutions that attract and recruit passive talent that meets business needs for assigned souring projects and/or line of business.
• Uses various tools, technologies and strategies to source prospective job applicants.  Manages candidates and prospects for effective pipeline generation.
• Gathers talent sourcing data and competitive intelligence to generate talent search or outreach solutions aligned with business needs.
• Leverages HR technology resources to gather leads, assess qualifications, refer quality leads and support measurement on performance objectives, and build relationships with pipeline candidates.
• Leads effective sourcing productivity and prioritization through agile methodology.
• Manages and maintains relationships with external recruiting agencies when engaged to support sourcing activities.  Maintains strategic relationships with the recruiters to ensure consistent messaging and implementation of the Talent Acquisition and Outreach strategy.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Candidate Sourcing, Client Counseling, Competitive Advantages, Decision Making, Job Interviews, Recruiting Strategies, Talent Acquisition, Work Schedules