WHO WE ARE. Prada Group is a global leader in luxury, with a thoughtful and pioneering vision. We own some of the world’s most prestigious brands: Prada, Miu Miu, Church’s, Car Shoe, Marchesi 1824 and Luna Rossa.

General Manager MIU MIU Miami Design District

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets. To manage and coach the store team and to ensure succession plans and internal growth.

RESPONSIBILITIES

BUSINESS

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.

CUSTOMER

• Foster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.

TEAM

• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.

EVENTS

• Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.

KNOWLEDGE AND SKILLS

• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic and positive
• Mature and assertive
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
• English is a must other languages are a plus

Ecommerce Operations & Digital Performance Analyst, PRADA

The Ecommerce Operations Analyst (and/or Manager) is a key partner in our Digital team responsible for further developing and shaping our rapidly growing Ecommerce business for Prada Americas. This is an integral role in the execution of activities aimed at but not limited to the areas of Ecommerce optimization, platform evolution, and E-merchandising site improvements in coordination with our HQ and local E-Merchandising teams. The Ecommerce Operations Analyst must be passionate about turning data into actionable insights, while consistently developing and enhancing our digital analysis took kits, whilst consistently driving improved performance and metrics as it relates to sales and digital experience.

Responsibilities:

• Manage the digital performance, insights & analytics tools & techniques to model scenarios and predict future sales in effort to shape the strategic direction of our local ecommerce efforts
• Analyze daily, weekly, monthly and annual sales data to identify trends, patterns, and opportunities for sales growth in partnership with E-merchandising teams
• Develop and maintain dashboards and reporting that provide insights into inventory/sku levels, sales performance, and customer engagement, retention, traffic, conversion rates, average order value, etc,
• Manage digital merchandising and product catalog for Prada Americas Ecommerce
• Provide guidance on local best practices for email marketing and recommend new programs to build email traffic and customer loyalty
• Coordinate with cross-functional departments on email marketing, copy and targeting strategies
• Partner with the client services and order management team to resolve order issues and client inquiries; in addition to support the Client Services team with opportunities for product training, selling tools and other training initiatives
• Investigate and resolve any discrepancies in sales or inventory data, ensuring accuracy in reporting and decision-making processes.
• Stay updated with the latest trends in ecommerce and data analysis methodologies, applying best practices to improve our operations
• Contribute to new technology backend developments and support operations:
• Raise and follow functional errors on the website
• Support the development of proposals for front/back end technology to enhance the client experience across the website and through client services
• Coordinate and implement updates to policies, procedures and workflows for operations, logistics, and legal
• Remain highly in tune with the competitor market and new technologies to provide recommendations to achieve leadership in the digital space
• Collaborate to develop the business via strong partnerships with local and HQ digital teams, merchandising, marketing, IT, retail operations, finance, analytics and logistics teams
• Support the execution of activities related to 3rd party channels as needed
• Manage local rollout of projects driven by HQ e-commerce operations manager as needed providing key project updates to local teams
• Ensure logistics operating procedures and quality checks are in compliance with 3PLs

Requirements

• Bachelor’s Degree with a preferred focus in Ecommerce, Business Administration, MIS, Marketing and/or Digital Marketing
• Minimum of 3-5+ years’ experience in Digital/E-commerce, Ecommerce Consulting, Retail or Digital Performance and or Excellence, or as an IT Data/Operations Analyst
• Passion for digital and exploring new technologies, with a luxury sensibility of the luxury market and depth of knowledge as it relates to competitive and cutting edge technologies
• Excellent analytical skills and ability to translate data into key insights & actionable strategies and business plans
• Prior experience with seasonal product merchandising, digital merchandising, digital platform operations and web analytics required
• Experience with Qlik, PowerBI, and Adobe PIM required plus
• Advanced proficiency in Microsoft Excel and PowerPoint
• Prior experience with SAP required
• Exceptional communication and collaboration skills
• Highly organized, proactive, and detail oriented

The annual salary range for this position may vary from $85,000 – $120,000, and if applicable, may be eligible for bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

Human Resources Manager

The Human Resources Manager, West Coast will be responsible for providing exceptional HR support to our Prada West Coast and Central Retail stores and Outlet locations in addition to serving as a Business Partner for our store leadership and retail leadership teams. The HR Manager is responsible for delivering and managing all HR initiatives for the the day-to-day retail business activities as it relates to talent acquisition, employee relations, talent development and performance management.

Responsibilities

• Provide strategic insight into key business issues, specifically in the areas of recruitment, retention and employee relations.
• Interact daily with management and employees in order to identify, address and follow up on issues, needs and/or concerns as they arise.
• Act as a resource for and ensure an open line of communication is maintained with business partners for fair and consistent interpretation and application of company policies and procedures.
• Develop and maintain effective relationships with Retail Director(s), and store management and associates to identify and address HR needs.

Talent Acquisition

• Responsible for the full recruitment process of diverse and quality candidates for all retail positions (managerial, sales and operations) in partnership with Retail Director(s) and/or Store Management, while ensuring that the selection process is aligned with the organization’s core competencies in a timely manner.
• Source talent via Applicant Tracking System(s), recruiting firms, agencies, referrals from existing staff and secret shopping for talent.
• Partners with leadership to assess talent and identify opportunities to strengthen the organization through skill-building, recruitment and mobility/succession planning.
• Manage recruitment process effectively through compensation analysis, proposals to hire and job offers for all boutiques and concessions within the region(s).

Employee Relations

• Conduct all investigations regarding harassment, discrimination and employee disputes and coordinate response to complaints and how best to proceed in addressing grievances
• Manage and collaborate on employee relations issues, draft and edit documents, if necessary, and regularly review status with Legal department
• Ensure compliance with Federal and State legislation, and if applicable, seek Legal advice.

Talent Development

• Partner with Retail Director(s) and Store Management on conducting career development discussions with all retail employees.
• Collaborate with Retail Director(s) on personal and group development themes and share action plans in partnership with Learning & Development department.

Performance Management

• Manage, review and approve 30/60/90 day review forms for all new store associates.
• Oversee annual review process for all store staff in line with Company standard.
• Partner with appropriate leadership team members to provide coaching and counseling to employees to resolve performance issues.
• Read, edit and finalize annual performance reviews to ensure consistency, fairness and compliance.
• Track performance issues and indicate when/if employees should be placed on warning and conduct investigations when necessary.

Requirements

• Bachelor’s Degree or relevant experience, degree in Human Resources strongly preferred.
• 5+ years’ experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Business partnering mind-set
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement
• Excellent communication and relationship building skills
• Proficiency in Microsoft Office Suite, PowerPoint and Excel
• Bilingual English/Spanish communication abilities preferred
• Flexibility with out of state travel and working from multiple locations

The annual salary range for this position may vary from $90,000 – $120,000, and if applicable, may be eligible for bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.