Process Owner

Responsible for end-to-end execution of business processes within Organization Units, Functions, Markets, etc. Responsible for process communication, deployment, and continual improvements. Provides direction and coaching to employees/leaders, as well as ensuring deadlines are met. Provides summary of outcomes, and after action review.

Role Description:

The individual in this role will provide comprehensive administrative, technical, and project management support to the team. This position requires proficiency in office management, technical tools, and software applications to ensure the seamless execution of business processes across various organizational units, functions, and markets. The role emphasizes effective communication, process deployment, and continuous improvement initiatives while guiding and coaching team members and leaders.

Key Responsibilities:

General Responsibilities:

• New Sites Selling Readiness: Ensure readiness of new sales sites by managing policies and permissions related to MS&P groups.
• itAccess Groups: Oversee the management and updates of itAccess groups to facilitate efficient access management.
• Security Excellence Council: Participate in the Security Excellence Council to uphold security standards and practices.
• Customer Forms Management: Administer and oversee customer forms to ensure compliance and efficiency.
• PIM User Permission Approvals: Manage and approve user permissions within the Product Information Management (PIM) system.
• GBP Salesbook Administration: Act as the administrator for the GBP Salesbook, ensuring content accuracy and accessibility.
• SharePoint Administration: Manage and maintain SharePoint sites to support team collaboration and document management.

Process Owner Responsibilities:

• Process Documentation: Create, update, and maintain process documentation for assigned processes, ensuring accuracy and clarity.
• Collaboration for Approval: Work closely with relevant users to obtain alignment and approval for any changes in process documentation.
• Knowledge Building: Continuously build expertise in assigned processes, fostering self-knowledge to enhance support capabilities. Build capabilities in Conversions, GTIN Standards, E2E product Master Data and GBP readiness.
• Incident Management Support: Provide first-level on-the-floor support for Analysts in incident management, troubleshooting issues as they arise.

This role is integral to the success of the team, ensuring that business processes are executed efficiently and effectively while fostering a culture of collaboration and continuous improvement.

Job Qualifications

• Proven experience in administrative support, project management, and technical tools.
• Proficiency in software applications and office management practices.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Excellent communication skills, both written and verbal, with a focus on professional discretion.
• Ability to coach and guide team members while ensuring that deadlines are met.
• Experience in process documentation and improvement methodologies is a plus.

• Personal Attributes:
• Professional demeanor with the ability to handle sensitive information with discretion.
• Self-motivated and proactive in identifying areas for improvement.
• Strong problem-solving skills and attention to detail.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits.  Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

Service Delivery/Success Manager – Internship

Job Description

The Service Delivery / Success Manager role is responsible for bringing plans to life in their designated region or domain. They will collaborate with project teams, business leaders, vendors, and end users to deliver projects and services that bring increasing value to the company or the users. The role requires thriving on variety, exhibiting multi-disciplinary skills, and applying technology expertise to create solutions that strengthen our business.

Enhancing Business & User Value through:

• Co-creating the upstream Innovation / Product roadmap for the assigned domain.
• Immersion in the business to understand its needs and explore value creation opportunities.
• Utilizing understanding of business opportunities to create the Value Portfolio of initiatives for the domain. This includes determining the set and sequence of products/projects that will deliver on the business value.
• Building strong and productive relationships with business and vendor partners to ensure the successful delivery of joint business plans.
• Embodying Service Excellence and Continuous Improvement to achieve key performance indicators (KPIs) related to Employee Experience (EX), Stewardship, Value, and Innovation.
• Demonstrating Project Management skills on key projects within the area of responsibility.

Job Qualifications

• In process of obtaining a BS or MS in Computer Science, Informatics, Engineering, or related field.
• Excellent communication and collaboration skills to effectively work across different business functions.
• Strong project management skills to ensure initiatives stay on track.
• The ability to work independently as part of multi-location, multi-functional teams.
• Proficiency in English.
• You must be available during the Summer of 2025 between Mid/ Late May through early August

NA – Video Deployment Success Technologist

This role will lead the deployment of new Video Collaboration Rooms and the updating of our current Video Collaboration Rooms (VCRs). You will manage the end-to-end process, including room remediation, network configuration, room account creation, and ordering video conferencing equipment. You will coordinate the installation of video, audio, and cabling equipment through third-party vendors and onsite support teams. Additionally, you will conduct User Acceptance Testing (UAT) and manage the release to production to ensure all systems meet performance standards.

• Start, plan, and complete projects to meet required deadlines
• Collaborate with and influence others to ensure timely completion of projects
• Handle cases that require immediate attention through both written and spoken communication at all management levels
• Manage multiple cases simultaneously and develop action plans to resolve sophisticated issues
• Maintain strong relationships with internal and external customers
• Work with external service providers to ensure effective delivery of services and equipment
• Adapt and respond to fast-paced, high-profile situations with agility
• Set up, test, and deploy AV technologies to ensure seamless integration and functionality

Job Qualifications

• Communication: Strong English communication skills for strategically handling external and internal business cases that need immediate attention thru written or speaking channels at all levels of management (including Executives).
• Supplier/vendor management – experience in working with external service providers.
• Network Experience – networking background preferred (understanding of network architecture and how networks operate in general).
• Meeting Room Equipment/Audio Visual Experience – Basic technical understanding of AV and IT Systems – architectural, cabling, control systems, etc. Experience in setup, testing and deployment of AV technologies.
• Proficient in Microsoft Office
• Demonstrated ability to work with minimum supervision both independently and as part of a team, and to be self-directed

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skills, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.