Strategy& Manager – Digital Value Transformation Contact Center

A career within Technology Strategy services, will provide you with the opportunity to help organisations develop strategies that transform their technology capabilities and solve their most critical challenges. We focus on building technology enabled and agile operating models, planning their new enterprise architecture into a differentiating capability system that helps them win in the market, leveraging digital analytics to enhance the customer experience and optimising business operations, and using modern management techniques such as robotic process automation and next generation sourcing strategies to help our clients get fit for growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm’s/client’s expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
5 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates extensive level abilities and/or a proven record of success in Digital Value Creation and Contact Center/Service Excellence, either in professional consulting services or corporate roles in the following areas:

• Bringing together the best of digital capabilities to help our clients use digital technology (AI, ML, Data and Analytics, etc.) to transform their business;
• Working on projects across all industries and functions to help our clients deliver breakthrough products, experiences, and businesses, both on technology and non-technology topics; and,
• Designing end to end customer / process journeys across the business value chain, designing the product solution and working with a team of technologists to build the solution and its eventual rollout to customers / employees.

Demonstrates extensive level leadership, strategic and creative thinking, problem solving, individual initiative, and the following abilities:

•  Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships;
• Managing teams / multiple work streams to establish successful project conclusion – i.e., delivery of quality work on time and within budget;
• Building productive relationships with team members and clients, both long term and day-to-day, by using a collaborative approach with thorough listening skills and the ability to manage through influence;
• Utilizing first principles thinking, and developing credible and pragmatic analytical approaches, frameworks and methodologies;
• Analyzing complex quantitative and qualitative data in an efficient manner and synthesizing the output into meaningful and actionable insights;
• Designing and conducting market research to understand consumer needs and purchasing behaviors;
• Communicating effectively in an organized and knowledgeable manner in written and verbal formats to senior audiences and being able to deliver difficult messages with persuasiveness and sensitivity;
• Demonstrating executive presence and ability to become a trusted advisor to the c-suite level clients;
• Identifying and pursuing new business opportunities, and leading client / market development;
• Attracting, retaining, assessing and developing staff / team members;
• Demonstrating flexibility and creativity in managing work-life balance of self and team members; and,
• Demonstrating Power User ability with MS Office suite of applications including Word, PowerPoint and Excel.

Tax Mergers and Acquisition (Tax M&A) – Director

A career in our Merger and Acquisition Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever changing tax specialties. You’ll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax solutions. Our team helps our clients with various aspects of a merger and acquisition transactions such as restructuring, divestiture, partnerships and insolvency. You’ll focus on helping clients establish treasury goals, analyse and quantify tax assets, assess tax risks, and model taxable income and cash flow impacts.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm’s code of ethics and business conduct.