Qatar Airways has been the World’s Best Airline in 2011, 2012, 2015, 2017, 2019, 2021, 2022, and 2024. The airline continues to be synonymous with excellence, also taking home, ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’, and ‘Best Airline in the Middle East’.
Airport Services Agent
We are currently recruiting for an Airport Services Agent in Miami.
You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
- Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
- Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
- Assisting the Duty Officer in handling company materials and records
- Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
- Ensuring passengers are assisted smoothly through airport facilities
- Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
- Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
- Organizing check-in counters and coordinating documentation issues
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
- Job-related experience in customer services
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
- High level of computer literacy
- Excellent customer focus and service delivery
- Good interpersonal skills and strong team orientation
- Ability to work shifts is essential
You must have the legal rights to live and work in USA to be considered for this role.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Airport Services Duty Supervisor
We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Budapest.
Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Key accountabilities include:
- Facilitates ramp handling in liaison with all airport staff to expedite departures
- Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
- Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build
- on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services
- Manager in implementation of training and remaining sensitive in varying difficult situations at all times
- Manage and train the ticketing team
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
The successful candidate will have the following qualifications and skills:
- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery.
Product Development & Quality Control Specialist
Description
In this role you will be required to support the Line Manager in the development of new DQ (Discover Qatar) products with proposals for initial design as well as development and analysis of documentation for all products.
You will also be responsible to ensure quality control procedures at DQ are followed, maintained and improved to meet the requirements of the Quality Management System.
Other responsibilities include:
- Support the Product Managers to deliver a robust product strategy with clear commercial targets, which outline contribution of the delivery of the revenue budget.
- Assist the Line Manager with design and documentation of project plans for the development of new tours and excursions in a timely and cost-efficient manner across all revenue streams: FIT, Groups, Sports, Charter and Cruise.
- Effective supplier negotiation and benchmarking to achieve desired margins across all DQ Product specific revenue streams.
- Ensure the improved presence of DQ product on both Qatar Airways Holidays and Privilege Club Collection channels.
- Develop and maintain DQ product portfolio and assist with the analysis and evaluation of competitor products, rates and offers
- Conduct research of the market and travel industry trends and ensure the products meet quality and market requirements.
- Provide support to DQ Marketing in preparation of promotional material. Review and provide information and corrections on the content hosted within DQ systems.
- Capture customer and consultant feedback regarding the tours and service and produce reports.
- Run regular reports to monitor product and service performance across all DQ revenue streams through statistical analysis.
- Ensure compliance on DQ contracting processes and departmental SOPs.
- Effectively communicate and delegate tasks and demonstrate resilience while creating a supportive work environment for direct reportees.
- Participate as an observer in technical evaluations of customer products in order to ensure that DQ standards are met.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
- Bachelor’s degree or equivalent with at least 5 years of job-related experience.
- Experience in Leisure management ideally in a similar role and industry
- Ability to work on own initiative
- Ms Office including PowerPoint
- Data Analysis and ability to articulate to external customers
- Project Management and ability to lead a team
Digital and Marketing Operations Officer
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Digital and Marketing Operations Officer.
Based in NYC, you will execute all required Digital & Marketing Campaigns activities, as well as B2B & B2C activities to support meeting the key KPIs of Revenue, Brand awareness, Corporate penetration, Digital Direct and Loyalty. You will monitor Digital and Marketing Campaigns ensuring that regular tracking is managed and reported to the leadership teams in the Regions and Head Office.
This role supports a hybrid work model. Salary: 80k-90k
Job Accountabilities:
- Planning and implementation of promotional offer, value-add and ancillary product propositions, and loyalty initiatives to achieve revenue, yield improvement, and digital penetration targets
- Act as the subject matter expert on the assigned countries’ B2B & B2C campaign process and tools
Ensuring the implementation of the end-to-end campaign processes and procedures that support all B2B & B2C campaigns / activities. - Collaborate with key internal stakeholders (for assigned countries such as Loyalty, Digital Direct, Digital & Marketing Operations) to maintain campaign processes and requirements to support collaboration and communication among the Digital & Marketing Campaign Hub.
- Manage, coordinate and communicate with external stakeholders (media agency / suppliers/ publishers/ partners) on deployment of all B2B & B2C campaigns for assigned countries.
- Analyze web traffic data and ROI of all digital marketing activities/campaigns and provide the summary reports to Management.
- Initiate effective marketing planning and measurement tools/processes as well as deliver standardized reports based on clearly set KPIs and metrics for all B2B & B2C campaigns.
Qualifications
- Strong experience required in Marketing as well as Digital.
- Previous experience in Digital marketing is essential.
- Overall Marketing fundamentals including Brand awareness techniques.
- Loyalty Marketing Techniques.
- Corporate business acquisition, partnerships and Loyalty marketing.
- Expertise in all digital tracking and monitoring aspects as well as reporting tools.
- In depth knowledge of all digital channels and sub-channels.
You must have the legal rights to live and work in the US to be considered for this role
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