Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, footwear & accessories, home, fragrances and hospitality.
Store Manager – Marina Bay Sands
Job Summary
To maximize sales productivity while nurturing, developing, and motivating a strong retail team and creating a memorable and pleasant customer shopping experience.
Key Responsibilities
- Directly responsible for sales and profit performance in the assigned store (Ralph Lauren, Marina Bay Sands).
- Work with the Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance.
- Manages the store team to maximize sales and profit performance.
- Partner with different internal departments with regards to merchandise presentation, marketing, operations etc.
- Identify items and merchandise classifications of high sales and profit potential.
- Identify potential areas for improvements in store operations and merchandise flow to maximize the department’s performance.
- Direct and execute Ralph Lauren’s promotional strategies and programs, assuring that they support the overall sales and profit objectives.
- Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.
- Assuring the maintenance of appropriate and balanced inventory levels.
- Responsible for ensuring adequate store maintenance and housekeeping.
- Stay updated on relevant current and emerging trends and competitors to maintain awareness of store performance and market.
- Directly responsible for the supervision and development of store staff capable of meeting sales, margin, expense as well as merchandising standards, operating objectives and customer service initiatives.
- Responsible for the ongoing evaluation, development, mentor and training of the store teams and work with Learning & Development team to close the gaps.
- Any other duties and obligations that may be designated by the Company which are reasonably consistent with your job title.
Requirements
- Having a Degree or above is preferred but not required.
- Minimum 3 years of retail management experience, with at least 1 year within a high-volume luxury retail environment.
- High level of interpersonal and communication skills.
- Strong business acumen, with excellent leadership and problem-solving skills.
- Enthusiasm and ability to build and maintain an environment which projects a high level of sophistication consistent with Ralph Lauren’s lifestyle philosophy.
Sales Associate
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
QUE OFRECEMOS
- Crecimiento profesional
- Beneficios de empresa y descuentos en productos de la marca
- La oportunidad de aportar tu experiencia y tu sello personal en el trabajo
Essential Duties & Responsibilities
CUALES SON LAS RESPONSABILIDADES DEL PUESTO
Un equipo centrado en el cliente
- Propocionar una experiencia al cliente excepcional para dirigir las ventas de la tienda
- Comunicar consistentemente con el equipo para asegurar una excepcional atención al cliente
- Demostrar un buen conocimiento del producto y facilitar feedback sobre el mismo y sobre los clientes a los managers
Embajador de Ralph Lauren
- Crear un ambiente en la tienda que sea único y exclusivo, en línea con el código de venta de Ralph Lauren
- Representar los valores y el espíritu de Ralph Lauren
- Demostrar una cultura donde el cliente es lo primero
Operaciones
- Uso de los sistemas y procedimientos del Corner para mejorar las eficiencias en venta
- Participatar en las actividades de merchandising de la tienda siguiendo los estandares y directrices creativas de Ralph Lauren
- Mantenimiento de los procesos operacionales y visuales de la tienda
Experience, Skills & Knowledge
QUE BUSCAMOS
- Energético/a, apasionado/a, orientado/a a resultados y que trabaje en equipo
- Experiencia en marcas premium/lujo
- Excelentes habilidades comunicativas y conocimiento de producto
Seasonal Brand ambassador
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Part-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer’s expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity.
Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter.
- Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
- Proactively drives business through focusing on the customer at the core of all decisions
- Supports company initiatives
- Participates in team training to execute business results
- Utilizes “More Ways to Shop” to drive business results and supports use of new technology
- Represents the customer experience expectations in store
- Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
- Champion of RL core values
- Supports a collaborative environment with the customer at its core
- Engages in networking to start to build a clientele
- Provides on going feedback to Management on successes and opportunities
- Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes – Gladly, Click to Zoom, JRNI, Ship to Home.
- Broaden customer accessibility to product discovery – QR codes, digital catalogs, virtual stores.
- Provides necessary feedback to Management on category opportunities or needs.
- Ensures sales floor and all store standards are met at all time.
Experience, Skills & Knowledge
- Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, move and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Ability to build and maintain positive working relationships with customers, management and co-workers.
ASM
Essential Duties & Responsibilities
- Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location
- Understand and educate your team on sales and profit performance tools and resources
- Create a consistent customer experience aligned to RL brand expectations by supporting the store vision
- Assist in the creation of the store client development strategy and lead community outreach in your market
- Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision
- Drive networking and recruitment activities in your store market
- Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities
- Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals.
- Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result
- Uphold all company policies and procedures
- Provide feedback to General Manager & District Director, identifying high profit potential and category business trends for your store market
- Ensure sales floor and all store standards exceed expectations at all times
- Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas
Experience, Skills & Knowledge
- College Degree or equivalent a plus
- Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, move and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
- Business acumen
- Strong planning and prioritization/time management skills
