Razorpay helps you accept online payments from customers across Desktop, Mobile web, Android & iOS. Additionally by using Razorpay Payment Links, you can collect payments across multiple channels like SMS, Email, Whatsapp, Chatbots & Messenger.
Product Manager I
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role
As a Product Manager, you will be working towards the vision of making it ridiculously easy for businesses to digitally move money at scale. You will be responsible for imagining and building the core transactions’ use-cases and experiences for businesses. This will involve a mix of strong product sense, first principles thinking, data analysis, platform product build and storytelling skills. You will work with a team of dedicated engineers/data analysts.
You would be responsible for identifying problems, prioritizing ideas and solving them through product – right from problem discovery to conceptualization to launch. You should be comfortable carving out product strategy, helping build product roadmaps and setting up the right execution engine working with various stakeholders across data science, engineering, design and product teams.
Roles and Responsibilities
- Devise Product Strategy: Define both long term strategy and quarterly roadmap to achieve the product vision and create impact.
- Conceptualize new solutions: Product Conceptualization with a problem first, data-driven and test & iterate approach. Ensures conceptualization from a platform and a long-term view. Ensures value-based prioritization of product initiatives.
- Build products: Collaborate with Engineering and Design to build products that customers love. Produce high-quality product specifications and effectively prioritize and manage the scope of each product launch to deliver products and features on time.
- Launch products: Draft and execute a go-to-market plan in conjunction with Product Marketing. Be the internal and external authority and advocate for your given area of focus.
- Stakeholder Management: Working with senior management in Razorpay in defining the strategy for Core Banking Unit and collaborating with internal and external teams (banks & partners) to bring the strategy into reality
Mandatory Qualifications:
- You have at least 2+ years of experience in Product Management.
- You have at least 2 years of hands-on software development experience.
- You understand technology, but love customer-first & business-first thinking.
- You are an energetic self-starter with the ability to work independently in a competitive and fast-paced environment.
- You are curious about metrics, execution processes, and macro trends.
- You have an analytical and data-driven approach to day-to-day work.
- Problem-solving and detail orientation come naturally to you.
- You have a strong product sense and have experience building 0-1 products.
Resume With Razorpay- Intern – Startup Account Management
The Role:
We, at Razorpay, are currently looking for an Intern – Startup Account Management with excellent skills to join our engineering team. This position is part of our “Resume with Razorpay” program with a special focus on supporting women returning to work after a break.
Please visit https://razorpay.com/return-to-work-program/details/ to know the eligibility criteria for this role.
Key responsibilities for this role include:
- Developing and executing strategies to onboard and nurture start-up clients, and helping them achieve their financial goals through Razorpay’s products and services.
- Building strong relationships with key stakeholders in the start-up ecosystem, including founders, investors, and other decision-makers.
- Leading and managing a team of Account Managers, providing guidance, coaching, and support to ensure optimum performance and customer satisfaction.
- Collaborating with cross-functional teams to identify opportunities for process improvement and product enhancement, based on feedback received from start-up clients.
- Monitoring industry trends and competitor activities to stay updated on the market landscape and identify potential growth opportunities.
- Bachelor’s degree in a relevant field; MBA preferred.
- Experience in account management or business development, preferably in the start-up or fintech industry.
- Proven track record of achieving targets and driving revenue growth.
- Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
- Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
- Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously.
Junior Analyst – Risk Management
About the job
Roles and Responsibilities
- Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
- Handle transaction queries in case of discrepancies where disputes arise from the customer.
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
- Speak to merchants or customers to understand and address queries/concerns.
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Skills and Experience
- Bachelor’s Degree.
- Freshers, knowledge about a customer support app or CRM , such as freshdesk
- Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
- Interpersonal skills – Friendly and pleasant demeanor over phone and email
- Communication skills – Exceptional verbal and written communication
- Listening skills – Understand, anticipate and resolve queries arising from various stakeholders
- Attention to detail and accuracy – Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.
Senior Associate – Mid Market
The Role:
The role will involve establishing and nurturing relationships with channel partners to promote and sell our products or services. You will play a critical role in expanding our business through strategic partnerships and ensuring the successful onboarding of new partners.
Key Roles and Responsibilities:
- Create sales pipeline for converting mod market customers for payroll product.
- Act as the primary point of contact for all new Razorpay clients coming through various inbound lead sources.
- Should clearly understand all client requirements over the phone/email and propose a suitable solution using Razorpay products and services.
- Completely own and execute end to end sales, build relations and negotiation.
- Build and maintain strong relationships with existing channel partners to ensure ongoing sales and support.
- Collaborate with channel partners to develop sales strategies, marketing campaigns, and promotional activities to drive product awareness and demand.
- Cultivate strong, long-term relationships with partners to drive mutual success.
- Use sales tools effectively and drive maximum efficiency.
- Perform platform/solution based sales for all new prospects.
- Work with other cross-functional teams as and when required.
Desired Skills and Experience:
- 4+ years of sales experience in SaaS or in a B2B setup. Experience in the Payroll/SAAS industry would be an advantage.
- Proven experience in business development, partnership management, or a related role.
- Strong understanding of partnership dynamics and the ability to negotiate complex agreements.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Strategic thinker with the ability to identify and capitalize on market opportunities.
- Highly organized with strong project management skills and the ability to multitask effectively.
- Proficiency in CRM software and other relevant business tools.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
