Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we’ve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Key Roles And Responsibilities

• Setting up appointments for the implementation associate and collecting data to kick off implementation.
• Understand and respond to various queries raised by both internal and external stakeholders.
• Deliver against the set operational targets for assigned activities
• Deliver strong working relationships with all the stakeholders, both external and internal
• Ensuring adherence to a well-defined operational process set up for the assigned activities

Desired Skills And Experience

• Ability to thrive in a fast-paced, fluid and collaborative work environment.
• High-energy team player with willingness to learn and adapt quickly
• Excellent written and verbal communication skills
• Experience in operational role will be given preference
• Preferred experience with Excel, SalesForce and JIRA.
• 1-3 years of overall experience, of which experience in the payroll space either with banks, payment aggregators or fintech companies will be given high preference.

Location – Bangalore

Razorpay believes in and follows an equal employment opportunity policy that doesn’t discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Product Manager II

The Role

As a Product Manager, you would be responsible for identifying problems, prioritizing ideas and solving them through product – right from problem discovery to conceptualization to launch. You should be comfortable carving out product strategy, defining OKRs for the team, helping build product roadmaps and setting up the right execution engine working with various stakeholders across data science, engineering, design and product teams.

Responsibilities

• Devise Product Strategy: Define both long term strategy and quarterly roadmap to achieve the product vision and create impact.
• Conceptualize new solutions: Product Conceptualization with a problem first, data-driven and test & iterate approach. Ensures conceptualization from a platform and a long-term view. Ensures value-based prioritization of product initiatives.
• Build products: Collaborate with Engineering and Design to build products that customers love. Produce high-quality product specifications and effectively prioritize and manage the scope of each product launch to deliver products and features on time.
• Launch products: Draft and execute a go-to-market plan in conjunction with Product Marketing. Be the internal and external authority and advocate for your given area of focus.
• Stakeholder Management: Working with senior management in Razorpay in defining the strategy for Core Banking Unit and collaborating with internal and external teams (banks & partners) to bring the strategy into reality

Mandatory Qualifications:

• You understand technology, but love customer-first & business-first thinking.
• You are an energetic self-starter with the ability to work independently in a competitive and fast-paced environment.
• You are curious about metrics, execution processes, and macro trends.
• You have an analytical and data-driven approach to day-to-day work.
• Problem-solving and detail orientation come naturally to you.
• You have a strong product sense and have experience building 0-1 products.
• You have at least 3 years of experience in Product Management.

Resume with Razorpay – Intern – Merchant Experience Specialist

The Role:

We, at Razorpay,  are currently looking for an Intern – Merchant Experience Specialist with excellent skills to join our team. This position is part of our “Resume with Razorpay” program with a special focus on supporting women returning to work after a break.

Please visit https://razorpay.com/return-to-work-program/details/ to know the eligibility criteria for this role.

As a Specialist within the Merchant Experience team, you will : 

• Write process SOPs from scratch, Design workflows and present them to the product teams
• Collate Data, Derive Insights and plan execution for Experience Initiatives
• Develop presentations to align cross-functional teams on the larger goals, approach & responsibility
• Research inside and outside the org to find new solutions for Customer / Merchant experience
• Develop deep knowledge of the product, Tech and Experience touch points of the Business teams managing customers
• Self-evaluate all the current touch points and drive improvement programs
• Work with a team of business analysts and Tech Specialists with deep domain expertise to deliver the Most Optimal Journey for Razorpay Merchants.
• Help Razorpay become the most loved & trusted Money Movement Partner for Merchants – through Continuous Customer Satisfaction, Increased efficiency and Process Improvement.
• Liaise with CXO, Functional / BU Leaders, and Product & Engg Teams on Key Experience initiatives – Technical, Non-Technical and Process-driven.
• Ensure Support teams work well in collaboration with Product and business functions, consistently delivering a great end-to-end customer experience across stages, channels and touchpoints
• Collect Feedback from Customer Facing Teams and Merchants, derive meaningful insights for Improvement
• Guide teams to ensure a customer-centric approach while dealing with existing or new Merchants.
• Work with Sales, Marketing, Product and Engg, to Build and Align with the Larger M Experience Strategy for the Org.
• Take ownership and enhance key experience metrics, including NPS, MTTR, Automation, and CSAT, through collaborative efforts with the business and product teams.
• Leverage Technology and Automation to develop innovative end-customer processes and solutions
• Measure and track the ROI of Merchant Experience, and Business Transformation Initiatives.
• Create and implement best-in-class Services and Product Delivery Experience for Razorpay Merchants.
• Leverage Existing and additional Technology Stack for Reporting and Analytics across Merchant Tech and integrations Support,  and other Merchant facing functions
• Drive Continuous Process Improvement Culture across Support & Business Teams.
• Advocate for changes in other departments’ ways of working and cross-functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience

Required Qualifications: 

• 4-6  years of Professional experience in Tech, Customer Support, Integrations, and Solutions Consulting Roles In Public, Product / Tech-first organizations operating at Scale.
• Min 1-2 years experience in managing customer experience design and solutions in any org
• Bachelor’s Degree in Engineering / Technology or Relevant Experience in Customer Experience, Business Transformation, CX strategy and Initiatives.
• Great to have a Management Degree but not a must.
• Experience using information collected to drive decision-making and support continuous improvement within the Organization.

Ideal Candidate : 

• Robust business acumen backed by a strong education pedigree and a deep understanding of Customer / Merchant First Organizations.
• Passion, Strive to Deliver Optimal Customer Experience and Drive Business Outcomes
• Possesses a keen aptitude for Strategic and analytical thinking, effective problem-solving and logical decision-making.
• Able to work in an unstructured/chaotic environment, and produce structured outcomes/results
• Excellent Verbal and written communication skills.  Strong Stakeholder Engagement across Multiple Levels.
• Able to Influence, Network and work with cross-functional leaders, Sales, Product & Engg teams to work on Complex Business and Experience Initiatives across the Org.
• Data-driven Mindset, Problem-solving and Strong Aptitude for technology
• Able to understand business objectives and Align Customers and internal Teams
• Work backwards to lead & deliver End Customer Experience Initiatives & Processes
• Excellent Planning & Execution Skills in Managing Customer Experience Programs.
• Strong Cross-team collaboration and Attention to detail.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
• An organization-first individual who thinks strategically & is enthusiastic about the operational details
• Executes with rigour and a first Principles Approach while leading from the front on Cross Functional Merchant Experience Initiatives and larger Programs.
• Proficient in leveraging technology and automation to develop innovative end-customer and employee solutions

Sales Management Intern

We are seeking a detail-oriented Cross-Functional Coordinator to manage key tasks across various departments. The ideal candidate will have strong reporting skills, exceptional communication abilities, and advanced proficiency in Excel. You will be responsible for coordinating between teams, ensuring smooth collaboration, and delivering accurate reports.

Key Responsibilities:

• Facilitate cross-functional coordination between departments
• Prepare and present detailed reports for management
• Ensure timely communication and follow-ups on projects
• Utilize advanced Excel for data analysis, reporting, a

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work well in a team.
• A passion for sales and a drive to succeed in a fast-paced environment.
• Prior experience in sales or customer service (preferred but not required).