Skills:
Customer service skills Process improvement Strong decision-making skills Managing processes Staffing Planning Tracking budget expenses Analyzing information Developing standards Help desk experience, Customer service skills, Strong decision-making skills, Managing processes, Staffing, Planning, Developing standards, Help desk experience,

• Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Improves customer service quality results by conducting surveys and studying, evaluating, establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Customer service skills
• Process improvement
• Strong decision-making skills
• Managing processes
• Staffing
• Planning
• Analyzing information
• Developing standards
• Help desk experience

Desired Skills and Experience

Customer service skills Process improvement Strong decision-making skills Managing processes Staffing Planning Tracking budget expenses Analyzing information Developing standards Help desk experience, Customer service skills, Strong decision-making skills, Managing processes, Staffing, Planning, Developing standards, Help desk experience

Jio Point Assistant Manager (JPAM)

Requirements

1.      Experience:  1 – 2

2.      Education: 10 + 2th passed or Graduation degree in any discipline preferred

Role and Responsibilities:

1.      Ensure a delightful customer experience at store

2.      Acquire new customers

3.      Provide post sales- service to walk- in customers

4.      Achieve acquisition & revenue targets

5.      Manage systems & store operations

6.      Ensure stock availability in store

7.      Ensure merchandising visibility in store

8.      Maintain supply chain stability and inventory

9.      Ensure daily cash deposit

10.   Manage utility payments

Skills & Competencies:

1.      Knowledge of product and market

2.      Relationship management skills

3.      Target orientation

4.      Customer focus

5.      Basic computer knowledge

6.      Smartphone usage

7.      Speak local language

8.      English reading & writing

9.      Cash handling skills

10.   Sales and customer handling

Jio Point Lead (JPL)

Key requirements are

1.      MBA preferred

2.      Experience of 4-6 years

Job Description

1.      Drive channel expansion in the catchment territory.

2.      Monitor the performance of retail outlets in the catchment territory.

3.      Drive acquisition and revenue targets – inbound and outbound.

4.      Operationalize all the Jio points within a Jio Centre.

5.      Own performance of the preferred outlets of the territory.

6.      Ensure world class customer experience at Jio Points.

7.      Maintain hygiene and governance at Jio Points.

8.      Monitor and manage productivity of the team.

9.      Monitor, evaluate and train the team and channel partners.

Skill Set

1.      Territory familiarity.

2.      Distribution management skills.

3.      People management skills.

4.      Communication skills.

5.      Influencing and negotiation skills.

6.      Problem solving skills.

7.      Process orientation

Sr Team Member – DDP

Job Responsibilities :

.

• Planning, implementation and completion of assigned projects as per timelines in New Energy Business
• Perform technical, cost and performance analysis of new and emerging commercial technologies for design assessment
• Co-ordination with cross functional teams, suppliers, partners, vendors for execution of the project
• Work on pilot projects, use cases and testing for technology and system validation
• Proactively take initiatives, analyze upcoming technologies and business scenarios in New Energy space and come up with comprehensive project plans and innovative solutions
• Interpret data, use research methodologies, analyze results using analytics, and statistical techniques which are required for decision making and project planning
• Prepare, analyze and summarize various weekly, monthly and periodic operational results for use by various stakeholders

Education Requirement :

• Graduate/Post-graduate degree from a reputed university/college

Experience Requirement :

•  5 to 8 years of relevant experience

Skills & Competencies :

Panel Officer – CP/ PFY / PSF/ Utility

Job Accountabilities

• Maintain smooth plant operation with adherence to SOP’S and SOC’s

• Check process parameters as per schedule and monitor chemicals and utility consumption

• Monitor trends of critical parameters to identity impending abnormalities and notify shift in-charge (shift superintendent) for corrective actions

• Coordinate system shutdown and start up through panel operation and communication to field

• Follow guidelines received from shift superintendent (shift in-charge) through Shift Team Meetings / OMPRO instructions for enhancement of plant operations

• Continuously monitor the panel for any significant changes in operating parameters, alarms etc. and take corrective action whenever deviation is observed

• Address the reasons for deviations in OMPRO and mention the corrective actions taken

• Document in writing the key parameter changes, events, actions taken and follow up required in the OL

• Ability to retrieve the relevant, updated data and PT documentation from respective locations like ReIMS, Q, P drives

• Must be Diploma / Graduate – Chemical / Mechanical (Only for Utilities)

• Should have experience in DCS Operations of Polyester Filament Yarn

Education Required

• Diploma – Chemical / (Mechanical – Only for Utilities)

Experience Required

• At least 5 years of work experience in the process plant for BSC or Diploma holder.

• Exposure to DCS operations will be desirable.

Tenant Acqusition Manager – Convenience

Reporting to the Offer & Business Development Manager, responsible for supporting them in the identification, analysis, and execution of plaza and Way Side Amenities business development opportunities.

Execute strategic planning with insights & analytics for Key Occupier clients. Contribute to business development assignments, helping to target new clients and grow fee revenue.

Perform outreach to program managers/internal stake holders to diagnose challenges & problem areas, then drive & facilitate the delivery and presentation of insights & analytics related to those challenges.

Includes the negotiation and deal close out of tenants to fill the Truckstop and Travel Centre site formats,

fulfilling the tenancy pipeline to meet agreed targets and financial frameworks, report on and improve performance, working closely with the Regions will provide all services necessary to grow and protect revenue lease income.

Identification of new and innovative business opportunities and developing offers to grow our plaza and Way Side Amenities.

Facilitate opening of new plazas & Way Side Amenities, franchise billing through POS integration & their dues collection.

Role directly supports the CO sale channel but will also be involved in providing direction to the DO channel as well.

Key Results/ Accountabilities expected from role:

• Assess plaza and WSA business development opportunities and prepare ATN, EFM, AAF and DCF’s to support RBML approvals process.
• Identify new and innovative business opportunities and develop offers to grow our plaza and WSA, including ways to fund expansion
• Lead the way for monetizing of awarded WSA sites by partnering with Corporates & food aggregators in both food & non-food domain.
• Responsible for executing a large volume & variety of real-estate leasing transactions
• Fulfil pipeline of prospective tenants to maximize lease returns at Truck & Travel Centre RO’s
• Support Highway Tender processes via providing non-fuel income input and analysis.
• Translate the strategy into actionable and concrete trading plans, contributing to feasibility assessment, resourcing, planning, and budget management
• Analyse existing and emerging market trends, past performance across multiple categories and locations and customer insights to suggest propositions & formats.
• Develop commercial frameworks and deal architecture to maximize the likelihood of successful prosecution of the offer delivery
• Respond to internal lease queries under RBML ownership, obligations under leases, tenure
• Monitor critical dates and provide support to ensure options are exercised with appropriate input from the Business, Strategy and Property teams
• Monitor performance, key metrics, and reconcile outgoings, royalties, turnover rents, franchise billings and their dues collection
• Monitor and escalate arrears
• Conduct audits to ensure full monies owed are being received by RBML
• Support the management of rent reviews, lease options and lease negotiations
• Assist in lease exit process with Equipment Sales Agreements, quotes for make good works, liaise with Maintenance/Projects to carry out works.
• Manage plaza upkeep & daily operations, including maintenance and painting of assets
• Support Offer & Business Development Manager in Plaza convenience budget planning and submission process and manage yearly Plaza budget
• Facilitate opening of plazas in line with Annual Operating Plan
• Maintain assigned key partnerships and provide ongoing support to these key partners.
• Handle partner queries and find innovative solutions for complex problems.