Fulfillment Operations Data Lead

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” who push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

This role demands an extremely customer-focused individual, who has a strong analytical mind with an appetite for innovation, and is data-centric with a can-do attitude. You will be working closely with product, engineering, business management, marketing, and other cross-functional teams to create best-in-class customer experiences on Samsung.com. Sound Interesting? Apply now.

The Fulfillment Operations Data Lead is responsible for providing the S.com day-to-day operators with valuable insights to help shape the direction of the business. This person will lead the Data Team to align tasks and initiatives with specific business goals set forth by Leadership. Tasks will include analyzing large datasets to building models to identify operational trends and anomalies across all LOBs. You will work closely with our internal teams to help us understand our business. This is a highly visible role with a high impact across the org.

Role and Responsibilities:

• Led a team of 4 (2 data engineers, 2 Data Analyst/Scientist) to develop and grow to meet the demands of the business.
• Intake data-related requests from Business and align resources to deliver creative and effective solutions.
• Drive strategic and tactical planning of eCom operations from a data perspective and present recommendations to leadership.
• Collect, organize, and analyze large datasets from multiple sources to gain insights into customer behavior and operations trends.
• Prepare comprehensive reports and dashboards to present data findings and support decision-making.
• Identify areas for improvement and suggest data-driven solutions to optimize business operations and increase revenue.
• Work closely with cross-functional teams to ensure data accuracy and relevance, and facilitate effective communication of results.
• Utilize statistical methods and visualization tools to uncover patterns, correlations, and anomalies in the data.
• Stay updated with the latest analytical tools and techniques to enhance the company’s data capabilities.
• Provide ongoing support and training to colleagues on data analysis best practices.
• Present findings and recommendations to stakeholders in clear and concise formats, facilitating decision-making processes.
• Help manage a diverse group of vendor partners that are vital to the success of eCommerce operations, including but not limited to providing input on contract reviews, SLA adherence, budgeting, cost analysis, and procurement.
• Partner with the customer service team to understand consumer pain points and work on initiatives to improve the customer experience.
• Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, and shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPIs.

Skills and Qualifications

Minimum Qualifications

• 6+ years in a similar role in eCommerce or Operations.
• Bachelor’s Degree in Data Science, Engineering, Business Analytics, Economics, or a related field.
• Ability to lead a team and motivate individuals to perform at their best.
• Strong experience in data collection, cleaning, and analysis.
• Proficient in JIRA, Confluence, Excel, SQL, and data visualization tools such as Tableau or Power BI.
• Excellent communication skills and ability to convey complex data insights in simple terms.
• Ability to work collaboratively and effectively under pressure.
• Familiarity with e-commerce platforms and industry metrics.
• Experience with high-volume direct-to-consumer e-commerce fulfillment or returns illustrating process and KPI improvements to scale growth (operations or logistics is a strong advantage.)
• Must have experience using Tableau, and Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business systems, or similar sales order management software applications.

Physical/Mental Demands and Working Conditions

• Work is generally performed in an office environment.
• Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods.
• The movement and transportation of equipment, most of the time under 25 pounds.
• Performs work under time schedules and stresses which are normally periodic or cyclical, including time-sensitive job stress, fatigue, unpaid overtime, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
• Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
• Frequently works additional hours beyond normal schedule.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.  Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.

GPU Performance Engineer

As a Staff GPU Software Performance Engineer, you will use your broad expertise and unique knowledge in software design to assist in developing GPU IP from the early Architectural planning process until we productize and ship millions of devices to consumers.

You will contribute to optimizing and fine-tuning the performance of our GPU-based systems and applications. You will work closely with our engineering and development teams to analyze, identify, and resolve performance bottlenecks, ensuring that our products deliver the highest level of performance and efficiency.

• You are passionate about proactively collaborating with hardware and software teams to optimize GPU performance across a range of applications and platforms.

• You enjoy conducting performance analysis and profiling to identify bottlenecks and areas for optimization. You are good at identifying and distilling complex problems or situations by seeking the root causes, engaging others to brainstorm, and coming up with the best solution based on comprehensive data sources and sound judgment.
• You are good at developing and implementing performance improvement strategies, including algorithm optimization, code refactoring, and system tuning. You bring fresh ideas to challenge past practices, approaches, and old ways of thinking to unlock new opportunities.

• You will contribute efforts in designing and executing performance testing plans to validate improvements and ensure adherence to performance targets. You pride yourself on continuously focusing on excellence in your work deliverables, service to others, or quality in product or customer/user experience, whether the customers are internal or external.

• Through effective communication, you always seek opportunities to create synergy with cross-functional teams to integrate performance optimizations into the technology development life cycle.
• You are a lifelong learner who seeks to stay up-to-date with the latest GPU architectures, technologies, and performance optimization techniques. You ensure that your competencies and knowledge continuously being sharpened through both learning and experimenting with new ideas while contributing to ongoing deliverables.

Skills and Qualifications

• 6+ years of software engineering experience with a Bachelor’s degree in Computer Science/Computer Engineering/relevant technical field, or 4+ years of experience with a Master’s degree, or 2+ years of experience with a PhD
• 6+ years of experience with programing skills (C, C++, Python)
• 6+ years of object-oriented and component-based design experience
• Experience with delivering at least one GPU graphics/compute API or Game Engine subsystems for graphics (e.g., Vulkan, OpenGL, OpenCL, Metal, Direct X, ANGLE)
• Strong experience implementing 3D graphics features such as lighting, effects, shaders and other low-level systems
• Good understanding of GPU hardware
• Experience with firmware development
• Knowledge of ray tracing, rasterization, and linear algebra
• Experience with low level performance profiling and optimization
• Effective problem solving and communications skills
• Game engine experience (e.g., Unreal/Unity) is nice to have

Our Team

The Xclipse GPU software team is a dynamic and innovative group of experts responsible for delivering cutting-edge technologies to revolutionize the mobile GPU market. Our team is broken down into multiple areas of responsibility, including User mode Driver (UMD) development, Kernel Mode Driver (KMD) /system software development, compiler development, and GPU compute/machine learning on the edge.

We pride ourselves on our ability to work cohesively and efficiently, continuously pushing the limits of technology with our next-gen GPU software/hardware codesign. We also focus on post-silicon performance optimization and workload analysis to ensure our software is the best in class.

As the first to introduce Ray Tracing technology into mobile platform, we collaborate with game engine teams to seamlessly integrate features that provide our users with a flawless gaming experience. Finally, we implement software validation and automation processes to guarantee the highest levels of quality and performance for our products.

On the Xclipse GPU software team, we are dedicated to staying at the forefront of technology, constantly researching and experimenting with new developments to bring consumers the most advanced mobile GPU software available.

Pay Transparency

At Samsung – SARC/ACL, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,345 and $257,336. Your actual base pay will depend on variables that may include your education skills, qualifications, experience, and work location.

Director, Workplace Solutions Group

Samsung Semiconductor, Inc. is seeking an experienced and dynamic leader to oversee the Workplace Solutions Group at our headquarters location in San Jose, CA. This position is instrumental to translating the company culture into physical environments where our talented employees can creatively operate to their fullest potential.

This individual will oversee a department of 14 employees responsible for facilitating a smooth campus employee experience, construction, maintenance, and real estate for our main office in San Jose, CA and multiple US field offices.

The ideal candidate is a strong team leader who is highly collaborative with a strategic mindset able to work effectively across all business groups and has the ability to thrive in a sometimes ambiguous and rapidly-changing environment.

Location: Onsite at our San Jose office/headquarters 5 days a week.

Job ID: 42288

• Manage the strategic growth of the organization through large scale capital projects while maintaining the day-to-day operations of the facilities and constructions projects.
• Prepare annual capital expenditure plans to address business growth and cultural improvements.  Operate within annual budget parameters.
• Cultivates strong working relationships within the team and with other key stakeholders such as HR, IT, EH&S, Finance, Security and others.
• Seek innovative solutions for campus events and socializing.
• Oversee construction projects ensuring sensible scope, timetable, quality, and cost.
• Manage key vendor relationships to ensure high quality deliverables.
• A key element in this role is the cultural sensitivity, communication, and collaboration with international offices and personnel in Korea.
• Maintain operating budgets and partner closely with Finance on capital expenditures.
• Responsible for maintenance, construction, real estate, and corporate in-office experiences for our main office in San Jose and across multiple US field offices.
• Serve as a visible leadership figure for the department. Provide the direction, set priorities, and actively coach and develop staff to meet organization goals.
• Champion a customer service mindset and focus on optimal work environments.
• Present reports and plans regularly to senior leadership team members.
• Plan and execute special events and campus improvement initiatives.
• Ensure compliance with all applicable federal, state, and local municipal laws, regulations, rules, directives, and best practices.

What You Bring

• Bachelor’s degree and 15+ years of experience and at least 10 years in a people management capacity.
• Proven track record of managing large capital expenditure budgets.
• Experience with both real estate management and campus service offerings.
• Excellent collaboration skills and ability to manage multiple stakeholders.
• Advanced project management skills with the demonstrated ability to deliver multiple projects on time/on budget with competing priorities.
• Proven ability to manage vendor and partner relationships.
• Experience working with a large multi-national firm and with a culturally diverse management team.
• Excellent leadership skills and demonstrated ability to maximize the talents of team members.
• Strong verbal, written, and presentation skills.
• Effective communicator able to break down complex information into easy to understand key messages.
• Passionate about continuous improvement and implementing best practices.
• Proficient in Microsoft Office.
• Working knowledge of trades.
• Some travel to US offices required.
• Degree in Construction Management, Business Administration or a related program.
• 15+ Years in Facilities Management including high technology labs, open workspace, and cafeterias.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-KD1

Assistant Manager, IT Solution & Database Architecture

We are seeking a highly qualified candidate to join our Information Technology Group which is responsible for managing our IT Solution and Database. This position is responsible for designing, building, and managing IT Solution and Database, depending on the project or any business requirements.

Location: Hybrid, working onsite at our San Jose, CA headquarters 3 days a week, with the flexibility to work remotely the remainder of your time the remainder of your time.

Job ID: 42275

• Design, build and apply the optimal IT Solution such as SaaS or In-House and Database
• Analyze the IT Solution Architecture required by each department and suggest the best way
• Conduct technical evaluations and proofs-of-concept to evaluate software application products from external vendors and report on the same as a technical expert and advisor
• The role of collecting, processing, and loading internal and external source data to design and build pipelines through which data flows
• Establishment and operation of Database for systematic management of IT Infra
• Performance optimization and issue tracking related IT Solution and Database
• Management and up-to-date of enterprise technical standards related to applications and Database
• Identify and manage the overall status of software application and related services. Establish an optimal management process
• Define and document architectural standards, patterns, and best practices for IT Solution and Database
• Participate in the company’s projects as a IT Solution and Database Architect, with the overall aim of providing well engineered, secure, and integrated solutions
• Evaluate and propose new tools and KPIs related to data streaming, data catalog, data lineage, data performance for large data set
• Collaborate with cross-functional teams, including security, IT and operations, to ensure seamless integration of solutions and database into the overall IT ecosystem
• Analyzing software application resource utilization and establishing optimization plans
• Software License management
• MIS Solution management
• Jira/Confluence management

What You Bring

• Bachelor’s with 5+ years of relevant industry experience, or Masters with 3+ years or PhD in Industrial Engineering, Information Technology, or related technical field preferred.
• Minimum 5 years’ experience as an IT Solution & Database architect
• Building and managing database
• Broad technical and practical skills with common infrastructure systems including but not limited to: DBMS, Oracle, MySQL, MS-SQL, PostgreSQL, Jira, Confluence, GitHub, Jenkins, Virtualization/VMware, Grafana, Hadoop, Kafka, Airflow/Luigi, Apache Atlas/Spline
• Ability to identify complex problems, review information to develop and evaluate options, then propose solutions is imperative
• Experience in customer support or quality assurance is a plus
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.