SAP is an acronym that stands for System Applications and Products in Data Processing. What does SAP software do? SAP collects, stores, and processes data across business applications and functions in one simplified platform.

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Delivery Support Expert

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for a highly motivated and customer-centric delivery support expert to work with our delivery teams (internal and external) to deliver value to our SAP internal customers globally. This role requires excellent people skills, a good overview of SAP’s systems & processes as well as enthusiasm and dedication towards our customers.

What you’ll do

As a Delivery Expert in the SAP Corporate Processes and Information Technology (CPIT) organization, you will be responsible for / involved in:

day to day interfacing with the agile delivery teams and external partners to achieve a balanced resource demands / supply that meet our financial objectives.
Day to day management of our financial goals and risks.
Contract signing and managing contract compliance and risk management (project and business risks) with our delivery partners.
Manage delivery of service level agreements (SLAs) by the partners with appropriate actions when required.
Initiate / manage resources on-boarding / off-boarding / change management and continuously work with delivery teams to monitor / manage resource performances as required.
Ensure seamless alignment across multiple SAP internal and external stakeholders as required.

What you bring

Hands-on experience with SAP internal processes and systems, project management; Working knowledge of agile / SAFe principles and practices is highly desirable.
Track record of successfully managing large and complex customer engagements with multiple delivery parties involved.
Strong project management skills.
Accustomed to working with global virtual matrix organization.
Fluency both written and spoken in English.

Tech you bring

MS Office Teams, Excel, PPT proficiency

SAP internal systems

Savvy Vendor management

Tech you’ll learn:

SAP internal Tools

SAFe60

Meet your team:

About Partner Engineering Team:

The Partner Engineering team delivers and runs the tools and technology to make our internal SAP Partner Organization and the SAP Partners successful. We understand our internal and external End User needs by engaging directly with them and focusing on the right outcome.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment: ERP, SAP, Cloud, Project Manager, Risk Management, Technology, Finance

Full Stack Developer

In your role as IT Technology Services Expert, you will manage the full lifecycle of projects with a high impact on our customer’s maturity level by closely collaborating with various stakeholders and making sure timelines are met.

Responsible for software architectural design, configuration, and development, in an agile delivery team
Complete the deliverables with high quality and within set timeframe.
Implement continuous improvements with focus on quality, stability, usability, maintainability.
Provide Operational support for delivered solutions.
DevOps mindset, technology, and processes, to enable frequent releases in the Cloud,
As an intermediate developer, provide technical guidance and mentor junior members of the team.

What you bring

Extensive professional working experience in agile project teams
Familiarity with containerization technologies such as Docker
Ability to articulate technical details to non-technical audiences with clear and concise language.
Excellent English communication skills (written and verbal)
Good understanding of SAP solutions (releases, platform interdependencies, etc.)

Proficient in development tools and practices such as Git workflow (Code Reviews, Pull Requests, Merges) Test Automation and CI/CD pipelines.

Proficiency in Java (Java 8 or later), Spring Framework, CAP. Hibernate, and other related technologies.
Experience with web technologies (e.g., RESTful APIs, HTML, CSS, JavaScript) and front-end frameworks is a plus.
Familiarity with database systems (e.g., SQL, NoSQL) and experience with cloud platforms (e.g., AWS, Azure) is desirable.

Strong understanding of software development methodologies (e.g., Agile, Scrum) and version control systems (e.g., Git).
Fluency both written and spoken in English.

Tech you’ll learn

SAP BTP SAP Business AI SAP CAP

Meet your team

About Partner Engineering Team The Partner Engineering team delivers and runs the tools and technology to make our internal SAP Partner Organization and the SAP Partners successful. We understand our internal and external End User needs by engaging directly with them and focusing on the right outcome.

Principal Content Designer

As a Principal Content Designer at SAP, you’ll specialize in creating onboarding and continued learning experiences using the WalkMe platform. You’ll lead close collaboration with cross-functional teams to conceptualize and create intuitive, user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role will involve crafting and refining the content strategy for adoption experiences, ensuring consistency and clarity across products. Leveraging your expertise in content design principles and user-centered design, you will develop and elevate the written content of our products’ learning journeys, ensuring a seamless and enjoyable user experience.

What you bring:

You’re an experienced lead content designer with the ability to translate complex concepts into intuitive written content that enhances user comprehension and engagement. Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience.

You have many of the following characteristics:

1. You have a high-level, holistic, and human-centered view of content’s role in the customer experience and can articulate the importance of content in how a customer interacts with a product or service

2. You are experienced in using tools and software like Figma, Ditto, WalkMe, and Pendo to scale the implementation of content strategy for product design

3. You understand brand identity and can rapidly translate voice and tone guidelines into product content that contributes to a consistently positive customer experience

4. You believe in using research to back content design choices and can help envision how the research team can support the development of content strategy

5. You are skilled in building cross-functional alignment on content strategy by facilitating workshops with stakeholders, providing resources and training, and documenting decisions

6. You have a passion for innovation and a desire to push the boundaries of content design to elevate experiences to a new level

7. 10+ years of experience in content design, UX writing, technical writing, or content strategy

8. Bachelor’s degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design. Master’s preferred

Expectations and tasks:

· Take the lead in building a team that creates high-quality, user-centric content for onboarding and learning experiences, ensuring alignment with product goals and

user needs

· Lead collaboration with UX designers, product managers, and developers to integrate content seamlessly into product experiences

· Lead in the development of product content design strategy to build out foundations for consistent content experiences

· Conduct content reviews and provide constructive feedback

· Develop and advocate for content design best practices that ensure consistency and scalability

· Present content concepts and ideas clearly and persuasively to stakeholders

· Mentor other content designers and UX writers, sharing knowledge and best practices

Customer Delivery Manager – BASIS : SAP LABS

SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you bring

As Client Delivery Manager you will be responsible for the following tasks:

Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
Identify top issues, define & execute service plan activities an
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

What do you need to bring:

Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
Fluency in English is mandatory
Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
SAP Basis, IT Service Management, Project Management, Cloud , Hyperscalers certification (AWS, Azure, GCP) is a plus

Meet your team

ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

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