ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises. The company specializes in IT service management, IT operations management and IT business management.

Senior Business Strategy Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love.

Service Now is seeking an analytical and strategic operations manager to join the Platform & GenAI Strategic Operations Team to drive strategic priorities and operational excellence across the Platform & Gen AI organization.

The leader will develop a deep strategic understanding of ServiceNow’s business across its full product suite, enjoy rare visibility across our full portfolio including our Generative AI activities, and be highly visible to leaders across the company. This role is highly collaborative, providing an opportunity to become a key business partner, and establishing strong relationships with a broad set of senior leaders across ServiceNow.

What you get to do in this role: 

• Structure complex problems, develop hypotheses, conduct analyses and, suggest recommendations all in high-quality output (written and oral)
• Model market and business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap, competitor assessment
• Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, OKRs etc.) and support alignment between Product leaders and all cross functional stakeholders (QE, Design, Engineering, Finance, other functions)
• Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders
• Support senior leaders of the Platform & Gen AI business unit on ad-hoc analysis
• Program manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and hosting regular update  meetings
• Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders

Qualifications

To be successful in this role you have:

• 5+ years of experience in strategy & operations at a technology company, top consulting firm or similar; product management experience a plus
• Effective communicator both verbally and in writing; comfortable in business and technical discussions
• Track record of leading cross-functional projects, building trusting relationships, and influencing others
• Collaborative team player who is also an independent thinker
• Self-starter who thrives and can multitask in fast-paced, often ambiguous environments
• Expertise and/or strong interest in the enterprise software/ SaaS industry

Solutions Consultant – Workplace Service Delivery: Employee Experience Locations: East/Central

As a strategic member of our presales team you will have a major impact on our success. As an Employee Experience/Workplace Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value. Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential.

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Workplace Service Delivery solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of Workplace Service Delivery on the ServiceNow platform
• Establish yourself as both a domain and solution expert in the eyes your audiences
• Be willing to broaden your expertise as we continue to develop solutions for facilities
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting the workspace
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.

Qualifications

To be successful in this role, we need someone who has:

• A complete and thorough understanding of the needs and challenges facing today’s real estate, facilities, and workplace organizations
• 7+ years of Solution Consulting experience working with Integrated Workplace Management Systems (IWMS), workspace, and facilities management solutions or comparable experience working with the ServiceNow Platform
• 5+ years working with Integrated Workplace Management Systems (IWMS), workspace, and facilities management solutions – SaaS experience is preferable
• Proven pre-sales skills: excellent communication skills in speaking to relevant value in a way that’s compelling and memorable
• Passionate about evangelizing our capabilities across internal communication platforms
• Ability to establish credibility with executives, business decision makers, and technical influencers
• Self-starter; ability to effectively complete tasks and projects with minimal supervision
• Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology.
• Experience working collaboratively with product management, product marketing and product development
• Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects
• A high degree of passion, energy, drive and willingness to travel frequently (approximately 40% regional travel)
• Flexible with creative problem-solving skills

Global Strategic Customer Engagements (Elevate) Senior Associate

Reporting to the Head of Growth Strategy, Global Strategic Customer Engagements (Elevate), the Global Strategic Customer Engagements (Elevate) Senior Associate will be joining a team, focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization.

As a Global Strategic Customer Engagements (Elevate) Senior Associate you will support the design and execution of several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities – and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements with our most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership.

Priorities & Responsibilities

1. Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale:

• Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.

• Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership.

• Manage overall program/project progression for identified initiatives leveraging program and project management best practices.

• Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities.

1. Drive the creation of compelling, business-centric narratives and content for the company’s largest deals:

• Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines.

• Own project management responsibilities for the highest-priority deals, including managing deal timelines, actions and next steps, coordinating across internal and external stakeholders, and facilitating both internal and customer-facing meetings as needed to ensure successful deal progression

• Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support)

• Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams.

Qualifications

Qualifications

• Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development.

• Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables).

• Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills.

• Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.

• Self-starter who thrives and can multitask in a fast-paced environment:

• Must enjoy working in a highly collaborative environment.

• Continuous improvement and growth mindset.

• Problem-solving, conflict resolution, active listening, and time management skills.

• Experience in matrixed management environments, with strong stakeholder management skills.

Renewal Account Manager – Healthcare

Job Description

What you get to do in this role:

• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Engage customer in conversations around renewal readiness, timing and general customer needs.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.
• Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

Qualifications

To be successful in this role you have:

• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills; including sales, account management, and customer service.
• Personal initiative to identify areas of process improvement and efficiency.
• Strong work ethic and quota achievement.
• Deep expertise with a SaaS model focused on enterprise software preferred.