ServiceNow is used to set up systems that define, manage, automate and structure IT services for companies. At a very simple level, think of it as a tool that allows you to raise and track tickets as well as process and catalogue regular IT service requests.

Associate Customer Success Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled too, drives consumption of Impact accelerators, and training courses.

Responsibilities:

• Oversee a large portfolio of commercial and enterprise accounts.
• Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
• Ensure customers are technically healthy and on the most recent version of our product.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Prioritizing and driving resolution on escalated customer issues.
• Partner with account teams to help customers meet business objectives and achieve success.
• Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations.
• Promote ServiceNow customer success stories and processes.

Qualifications

To be successful in this role you have:

• 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
• Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
• Ability to drive effective and influencing conversations with various stakeholders and leadership levels.
• Ability to facilitate discussions and navigate customers objections.
• Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
• Proven ability to collaborate effectively with cross-functional teams.
• Committed to continuous learning, ongoing professional development, staying abreast of industry trends, and emerging technologies.
• Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
• Passionate about customer and value realization.
• Outstanding communication and presentation skills.
• ServiceNow experience and/or certifications is a plus.
• Note: This is an office-flexible role. The expectation is to be in-office 2 days a week.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Project Manager

The Legal Ops IRM team is focused on Digital Transformation for the Ethics and Compliance organization, supporting implementation, adoption, and maturity of the technology portfolio used by the Ethics and Compliance organization.
The Legal Ops IRM team interfaces not only with the Ethics and Compliance org, but also development teams, program teams, and UX designers to drive digital transformation through a “four-in-the-box” product mindset.

The Role

We are seeking a seasoned, collaborative, motivated and humble Technical Program Manager to join our team. You will be responsible for running high-impact programs for our Legal Ethics and Compliance org.

This is an opportunity to make a difference within ServiceNow, driving compliant and ethical software use, and simplifying the process of “Winning the Right Way.”  When the compliance and governance arms at ServiceNow have the tools and training to do their best work, our compliance and governance become true enablers delivery across the company.  You will bring your programs to life, managing by influence, while cultivating collaboration and remaining laser focused on business outcomes. You will partner with Legal Ops and Ethics and Compliance leaders, managing the roadmap and program components require to reach our operational goals.

The successful candidate is a proactive, “hungry and humble” leader, always willing to learn and collaborate. This role combines technical expertise, operational excellence and program management with exceptional presentation skills and high emotional intelligence. You will think strategically, while driving the tactical execution of the digital transformation program, from initial conception through program development, delivery, and transition to the business.

Qualifications

To be considered for this role, you must have:

• Bachelor’s degree or equivalent experience
• 6 years of experience managing global, cross-functional programs
• 2 years of experience in governance, risk, compliance, or similar organizations
• Expertise designing streamlined presentation decks combined with the ability to present with confidence and write without errors
• Experience or understanding of ServiceNow’s products and the Now Platform®, and a commitment to become certified in ServiceNow Administration Fundamentals

 

To be successful in this role, you ideally have the following:

• Experience using software to track program progress and track metrics (ServiceNow preferred)
• Deep intellectual curiosity about the effect of technology on Ethics and Compliance
• Confidence presenting to executives and end users, with inherent awareness to craft your message to different audiences
• Ability to manage by influence across internal departments and technical teams
• Fundamental desire to collaborate, innovate and showcase the team’s work over your own
• Blend of technology and AI experience with business acumen
• A desire to continually increase professional skills, including certifications and/or training in PMP, Agile, Risk Management, and Executive Communication

 

Business Strategy Specialist Intern – MBA

Job Description

• Global Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $20B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a Platform Initiatives Intern to capitalize on our opportunity to transform the world of work for customers who choose ServiceNow.
• Partner with the head of platform foundations sales to identify opportunities to drive new business across the ServiceNow Portfolio.
• Design, execute and measure new sales campaigns – delivering tangible, short-term results with real business benefits.
• Provide executive-level readouts of initiative progress. Build repeatable motions that can be replicated for future benefits.
• Collaborate across sales leadership representing multiple workflows and business units.
• Meet leaders across functions as you optimize sales initiatives and bring to bear the full heft of the ServiceNow GTM engine.

Qualifications

• Currently enrolled at an accredited university pursuing an MBA and on track to graduate between Dec 2025 – June 2026.
• This role is not eligible for employer based sponsorship. 
• Excellent listening, verbal, and written skills.
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• An ambitious, creative, goal-oriented, and customer-focused mindset.
• Ability to think big and deliver projects from conception through completion.
• Highly organized and efficient.
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.
• A basic understanding of Cloud computing and SaaS offerings is a plus.
• Previous internship experience is a plus.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Senior Business Process Consultant, Creator Workflows

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Senior Business Process Consultant, Creator Workflows is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products – all with the goal of accelerating and driving customer business outcomes.

 

What you get to do in this role:

· Be the process expert in custom application development using ServiceNow App Engine and Platform products.

· Advise customers on custom application development practices and scaling applications development.

· Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

· Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality.

· Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

· Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

· Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

· Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

· Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

· Promote continuous improvement practices for delivery/engagement materials

· Support presales activities when required

· Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

· Up to 30% travel annually, driven by customer needs and internal meetings

Qualifications

In order to be successful in this role, we need someone who has:

· ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD, CIS-ITSM)

· At least FIVE years of application consulting experience with previous roles in Business Analyst and/or System Architect

· Strong understanding of application platform such as Pegasystems, Appian, Mendix, and Outsystems

· Deep experience in deciphering and converting complex and ambiguous business requirements into user stories

· Ability to influence and consult strategies and tactics in different levels across an organization, from business executives to technologists

· Excellent facilitation skills using technologies (Miro, PowerPoint) and techniques