(formerly Shell Oil Company, Inc.) is the United States–based wholly owned subsidiary of Shell plc, a UK-based transnational corporation “oil major” which is among the largest oil companies in the world. Approximately 18,000 Shell employees are based in the U.S. Its U.S. headquarters are in Houston, Texas.

Legal Sourcing & Analytics Manager

The Legal Sourcing team within Legal is critical to delivering success in transforming operational performance and optimising the use of our finite resources with a focus on value and cost. The Legal Sourcing & Analytics Manager role is a key one for purposes of enabling the team to deliver results through innovation and efficient processes and support. The Legal Sourcing team is a multi-disciplinary team made up of specialists with expertise ranging from matter pricing to data analytics to finance operations. Driving excellence in the area of negotiations of fee arrangements with our external counsel is an area of particular focus, and critically important to success of the team, and of Legal overall.

Legal is a positive place to work, where our culture of innovation and cooperation helps us to deliver ever more efficient and cost-effective results in support of the business. We work as one team and are committed to excellence.

This is an ideal role for a candidate with experience and background in legal operations management, combined with deep knowledge and expertise in the field of legal services pricing and the negotiation of fee structures and arrangements. The ideal candidate will bring to the role a depth of experience working within a law firm setting, directing law firm pricing strategy and leading negotiations for the law firm in pricing fee arrangements with clients. The successful candidate will have a background of managing teams, performing as an effective leader, while simultaneously adding value as an individual contributor on high value projects.

 

What you’ll be doing

 

In this role we will be looking to the successful candidate to:

• Lead a diverse group of legal professionals delivering legal operations support across the organization
• Not only lead, but actively contribute to the work of the Sourcing & Analytics team, working with lawyers around the world in developing RFP materials, assessing proposals from law firms, developing alternative fee arrangements, and managing same through the life of a matter
• Innovate by proactively evolving and improving on the pricing processes and systems that are in place today, to extend our position as a leader in the industry
• Actively look at the services provided and assess where they can be improved, expanded, evolved or removed in order to deliver ever more efficient, cost-effective and innovative support
• Develop metrics and systems to track and report on key aspects of legal operations delivery, and legal department delivery more generally

 

What you bring

The successful candidate will work closely with and be accountable for delivery of results to the Head of Legal Operations.

An energetic self-starter, you will have:

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• At least 5+ years of experience in leading a pricing team in a large law firm
• Experience with developing and tracking KPIs for legal teams
• Experience in procurement and RFP development, and assessment
• Strong team leadership skillset with excellent interpersonal and relationship building skills
• Organizational abilities, with project, program and portfolio leadership skills, capable of setting and delivering on both short term deliverables, and longer term goals
• Flexible nature and willingness to adapt and take on additional duties as the role evolves
• Creative streak, proactively scanning the legal industry to identify new ways to do things, best practices to adopt and generally having an innovation mindset
• Proven experience in managing and improving end to end processes and delivering in a complex, global and virtual environment
• Strong analytical, problem solving and critical thinking skills, with a demonstrated ability to deal with competing priorities and complex issues
• Proven ability to communicate and influence effectively at all levels in a complex management structure

 

What we offer

The base salary range for this position is $210,000 – $314,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.

 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

Administrative/Personal Assistant

As Administrative/Personal Assistant to three VPs HR, you will have an exciting opportunity to be a part of the Shell HR Community. This role provides primary Personal Assistant support to three HR VPs and will require interfacing with senior stakeholders (internal and external) to the organization.

 

If you have prior experience in an administrative role or are eager to advance your career in administrative support, this is a fantastic opportunity for you!

 

What is the Role?

The Administrative/Personal Assistant is responsible for providing business and office administrative support to the HRVPs. Key areas of responsibilities include but are not limited to:

• Proactive Agenda & Calendar Management (inclusive of monitoring schedules, routing and responding to messages in accordance with the preferences of the HRVP)
• Manage Travel arrangements (includes required preparations for travel location such as visa requirements, booking flights, securing lodging and organizing local transportation)
• Coordination of Events in/outside Shell offices (includes team meetings, social events, conferences, trainings, etc.). This can include expectations to research venues, negotiate with 3rd parties and undertake costing activities. Accountable for full administration before/during/after the events.
• Office Visitor Support – planning for visitor(s) at the office, which includes supporting agenda preparation, organising site access, greeting and escorting the visitor(s)
• Finance Support – timely processing of each HR VP expense statements with proper supporting documents, assisting to verify invoices related to the department as needed and light support for budgeting process. Printing and Publishing Support – As required, coordinating printing of materials for team events.
• ·General office management e.g. assisting to prepare documents, reports, presentations; preparing meeting minutes (outcomes, action plans, follow up); drafting routine letters; on-boarding new staff in the department on office)
• Limited Admin support may be required for any projects for which the HR VPs have accountability.

 

What we need from you?

• Strong attention to detail in execution of your duties
• Ability to work and thrive with minimal supervision and be a self-starter
• The ability to work under pressure and cope with last minute changes is essential
• Strong written and verbal English language skills
• Experience handling sensitive information and applying rigor around data privacy and confidentiality.
• At peak times, flexibility in working hours outside the normal work pattern may be required
• Seamless execution of responsibilities against global calendars (across time zones and conflicting availability of leaders and key stakeholders)
• Excellent interpersonal skills in both face to face interactions and virtual interactions.

 

The best candidate has been described as someone who:

• Demonstrates courage and takes full accountability for their scope of work.
• Demonstrates humility and curiosity in pursuit of goals with an openness to diverse opinions and challenges.
• Has a passion for engaging and collaborating with others with a customer focused mindset.
• Can find balance and thrive in moments where you must operate with ambiguity, uncertainty and setbacks.
• Lives the core values of Honesty, Integrity and Respect for people.
• Finally, none of us has all the skills, so we look for those who want to learn and grow our community capability. The continued growth and development of team members is an ambition all three leaders share.
• Flexible working arrangement possible especially as this role supports three VPs in two different countries (UK & US).

Global Loyalty and CRM Manager

Do you like helping people? Do you like to make people smile? Are you passionate about putting people in a better place? Then you may have what it takes to join our amazing team?

 

Where you fit in

As the Loyalty & CRM Strategy Manager, this role will be responsible for setting the strategies to support Global Loyalty Brand and CRM to exponentially grow Shell’s total marketable universe, inclusive of Total Active Contactable (TAC) audience, and deliver value across Shell Retail, encompassing fuel, electric vehicles (EV) and non-fuel retail segments (NFR). The scope of this role is inclusive of B2C, B2B2C and selected B2B segments, across all digital communication channels, e.g. app, text, email, etc.

As the Loyalty & CRM Strategy Manager, the candidate will be:

• Accountable for Global Loyalty Brand, including winning Membership (Rewards strategy), and CRM Strategy, ensuring end-to-end optimization across the customer purchase funnel.
• Design future ready loyalty strategy and builds the roadmap to implement the next generation of loyalty, integrating with CRM and anchored on customer insights.
• Ensure Loyalty & CRM strategies are integrated with Fuels, EV, NFR and Payments to ensure profit maximization across these key areas.
• Supporting Global Head of Loyalty & CRM with annual marketing planning and target setting.
• Global lead, partner and focal for:
  • US/CA/MX markets identifying key levers to maximize commercial value from the loyalty CVPs and leveraging global best practices, know-how and support
  • License Markets – provides guidance to implement loyalty brand, CVPs, and processes.
• Leads Loyalty & CRM planning/reviews through marketing planning, ongoing cadence and QPA for Loyalty/CRM to accelerate market performance and enable markets to hit plan.
• Leads the development of Customer Lifetime value modelling, in partnership with Digital Value & Performance Manager.
• Leads Loyalty/CRM community and capability building, inclusive of regular community webcasts and Loyalty/CRM Academy program.
• Achieves accountabilities through influencing without authority and being adept at dealing with conflicting priorities/agenda.
• Manages complex external relationships (including agency partners, wholesalers, dealers, consultants) and internal stakeholders across the organization, including SVP/RVPs of Marketing, GMs (Global and Markets), Country Marketing Managers, Country Paylo/CRM Managers, and wider Marketing & Business teams.

 

Requirements:

The role will require a collaborative, motivated person who is committed to learning, coaching and delivering results. Successful candidates will have:

• Must have legal authorization to work in the US on a full-time basis
• Minimum 15+ years in related experience
• Bachelor’s degree is required
• Proven track record and experience in Loyalty & CRM, Personalization, transformational program management, preferably in mobility, convenience or fast food.
• Strong knowledge of Marketing Operations, Proficiency in CRM software and analytical tools, as well as practical AI application to drive hyper personalization.
• Extensive experience in designing/implementing CRM Martech programs and building CRM capabilities.
• Mastery in Brand Management and developing and successfully executing customer value propositions.
• Strong financial and commercial acumen to effectively analyze data and develop business case models.
• Experienced in leveraging data and analytics to inform decision making, create winning strategies and prioritization.
• Proven track record in creating Loyalty & CRM Strategy, Plans and delivering the results.
• Strategic thought leadership, plus proven ability to manage and influence decision making of key stakeholders across all levels, many of whom may not have the same level of subject matter expertise.
• Excellent communication skills, including presentation skills. Fluent in English.
• Extensive experience in managing teams and communities, incl. agency management, ability to manage cross-functional teams, ability to run wide scale change & engage programs.
• Experience working in multi-cultural, Global-Local matrixes.
• Entrepreneurial mindset; willing to make bold recommendations and challenge the status quo
• Learner mindset & passion for new technology. Good knowledge of IT and Marketing technologies
• Thorough understanding of local market operational and marketing considerations.

 

Additional Notes

• The role will require travel and flexible working hours to work with global colleagues and markets located globally.
• The role is based out of Shell locations in Houston
• Although this role is virtual, it is expected for office-based employees that the candidate works from their local Shell office at least 2 days/week unless mandated differently by the country policy

 

The base salary range for this position is $174,000.00 – $262,000.00 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

Environmental Representative

As an Environmental Representative, you will environmental compliance support for local, state and federal regulations in the areas of air, waste and water for plant operations at the Shell Chemical Plant in Geismar.  Also, you will serve as direct communication link between the Environmental Department and Production Modules, Technical, Maintenance and Turnarounds and Capitol Projects groups.

 

Accountabilities:

• Communicate and provide guidance for environmental compliance and permit requirements as a single point of contact (SPOC) for stakeholders
• Interpret new and existing environmental regulations and develop and maintain compliance programs for the affected production modules
• Conduct compliance monitoring and associated recordkeeping requirements
• Leverage compliance monitoring data to identify continuous improvement opportunities
• Prepare and submit regulatory and corporate reports to meet deadlines
• Coordinate and conduct emission source performance testing and develop permitting and operating strategies for compliance based on test results
• Coordinate and conduct regulatory sample collection
• Complete technical reviews and evaluate module management of change (MMOCs) and Capitol Projects for any regulatory impacts that may require permitting or permit modifications
• Develop environmental turnaround plans
• Support agency inspections and internal and external audits
• Conduct field walks and control room visits to facilitate regulatory compliance assurance
• Serve as rotating duty EOC Liaison to support the site during emergency response events
• Complete follow up incident reports to applicable enforcement and regulatory agencies
• Conduct and facilitate investigations of environmental incidents and track to completion

 

What we need from you

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Minimum of 3 years of experience in Clean Air Act regulatory compliance in a Chemical Plant or Refinery setting
• BS in engineering or related equivalent is required
• Experience in interpreting and implementing compliance programs for environmental regulatory requirements including Clean Air Act and LDEQ air regulations
• Strong verbal and written communication skills and ability to communicate complex issues across many levels of the organization
• Preferred experience Microsoft Office, Cintellate, Sphera Incident Reporting and Sphera Ops Info

 

The base salary range for this position is $101,000.00 – $151,000.00 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.