ShopClues.com is India’s first online Managed Marketplace that connects buyers and sellers online and offers a trusted and safe online shopping environment.
Job Description for Customer Support – Fraud Prevention
We are seeking a diligent and proactive Fraud Prevention Analyst to join our team. The ideal candidate will be responsible for ensuring that our platform remains free from fraudulent transactions, Account takeover, and Fake profiling etc. This role is crucial in maintaining a safe and welcoming environment for our users.
Key Responsibilities:
- Investigation of accounts & related linked accounts for potential fraudulent traits such as Account takeover, Card testing, Fake profiles, unauthorized credit card usage.
- Regular review of the portal transactions to identify fraudulent transactions.
- Blocking & refunding of fraudulent transactions timely to minimize scope for future chargebacks
- Evaluate escalations received from blocked users and unblock the genuine customers account after verifying the KYC documents
- Analysis of the data from multiple sources to identify discrepancies, spot fraud, and eliminate suspicious activity.
- Review disputes raised by end customers as well as banks and law enforcement agencies pertaining to Unauthorized Charges & Chargeback Claims and take required actions as applicable.
- Review disputes raised by the merchants pertaining to refund, return or tracking infractions and take required actions as applicable.
- Review of queries raised by customers seeking to change/update account information and take action as per policies.
- Review the disputes (refund, return & tracking infractions) raised by the merchants
- Ensure a safe and positive user experience by swiftly addressing the queries.
- Adherence of SLA as per the policies
Required Qualifications:
Education: Bachelors degree in a related field
Experience: Min. 1-3 years of Prior experience as a Fraud Analyst, particularly in an e-commerce company. Familiarity with ticket management systems and tools.
Skills:
- Excellent communication skills, both written and verbal.
- Good analytical skills and the ability to work with data for informed decision-making.
- Good knowledge of MS-Excel and outlook
- Ability to maturely handle fraudulent activities.
- Ability to work in a fast-paced, high-pressure environment.
- Self-disciplined, energetic, and dedicated approach to work.
- Proficiency in mentoring and training new joiners.
- Internet Surfing
Key Details
- Operations/Customer Service/Telecalling/Backend
- IT-Hardware/Networking, Telecom
- Any Process – International BPO Type
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- ME/ M.Tech./ MS (Engg/ Sciences)
- BA (Arts)
- Full Time
Job Description for Customer Support – Brand Protection Analyst
We are seeking a diligent and proactive Brand Protection Analyst to join our team. The ideal candidate will be responsible for ensuring that our platform remains free from potential intellectual property infringement or violations and inappropriate content. This role is crucial in maintaining a safe and welcoming environment for our users.
Key Responsibilities:
- Review of product listing, images videos for identifications of potential intellectual property infringement or violations (trademarks, copyrights patents) as per portal policies.
- Handling of escalations on brand product listings, aiming to reduce legal risks.
- Proactive sanity to be done on the portal to detect infringing, unauthorized, and counterfeit product listings utilizing various keywords for each brand and also referring to SOP.
- Enabling easy search by approving the authentic products with correct tagging of brands and categories.
- Confirming the authorization of the products by matching product, brand name and brand authorization with the authorized approved list.
- Take down the non-compliant products from the portal to ensure a safer shopping environments for users by referring the SOP and procedures set by the portal.
- Monitor and review merchant uploaded content (including images, and videos) for identification of intellectual property violation if any.
- Collaborate with fraud and content moderation team to identify and mitigate fraudulent activities and ensure the platform remains secure for all users.
- Maintain high standards of content quality and integrity by conducting regular audits and providing feedback for continuous improvement.
- Ensure a safe and positive user experience by swiftly addressing any harmful or inappropriate content.
- Adherence of SLA as per the policies
Required Qualifications:
- Education: Bachelors degree in a related field (B.Sc./BCA/B.tech/BBA).
- Experience: Min. 1-3 years of Prior experience as a Brand analyst, particularly in an e-commerce company.
- Excellent Knowledge about global brands (Apparels/Beauty/Electronics/Automotive/Tools/Toys etc.).
- Familiarity with brand management systems and moderation tools.
- Good Understanding of global (USA, LATAM, and EU) content policies and regulations.
Skills:
- Excellent communication skills, both written and verbal.
- Good knowledge of MS-Excel and outlook.
- Ability to maturely handle sensitive and potentially disturbing content.
- Ability to work in a fast-paced, high-pressure environment.
- Good analytical skills and the ability to work with data to inform decision-making.
- Self-disciplined, energetic, and dedicated approach to work.
- Proficiency in mentoring and training new joiners.
- Good knowledge in current affairs and a reading enthusiast.
- Movie and Sports enthusiast (Good understanding about comic characters/all major sporting leagues).
- Proficiency in mentoring and training new joiners.
- Internet Surfing
Key Details
- Legal/Law
- IT-Hardware/Networking, Telecom
- Insurance
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- ME/ M.Tech./ MS (Engg/ Sciences)
- BCA (Computer Application), BBA/ BBM/ BBS, B.Sc. (Science)
Job Description for Marketing – Social Media Expert
Our Culture:
We are a team of enthusiastic and determined individuals, who believe in working together with lots of energy, bringing continuous innovations to the organization, and celebrating every bit of it. We provide equal opportunity to each individual and look forward to executing the best ideas.
Key Responsibilities:
- Experience in creating and implementing marketing strategies.
- Proficiency in web analytics tools and data analysis. Leveraging data analytics to drive marketing insights, conceptualizing new key metrics to drive customer acquisition, conversions, engagement, and customer satisfaction.
- Regularly track and analyze key social media metrics, providing insights and recommendations for continuous improvement. Prepare and present detailed reports on social media performance.
- Stay informed about industry trends, platform updates, and emerging technologies.
- Collaborate with the design team to ensure visually appealing and brand-consistent content.
- Develop, implement & manage social media strategy after conducting competitive research. Plan, create, publish, share new content.
Key Details
- Marketing/MR/Media Planning
- IT-Hardware/Networking, Telecom
- Trade Marketing
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- MBA/ PGDM
- Any Graduate
- Full Time
Job Description for Marketing – Content Writer
We are a team of enthusiastic and determined individuals, who believe in working together with lots of energy, bringing continuous innovations to the organization, and celebrating every bit of it. We provide equal opportunity to each individual and look forward to executing the best ideas.
The typical creative process involves:
- Discussing the campaign’s core message and target audience
- Brainstorming visual and copy ideas with other members of the creative team
- Visualizing different forms of communication approaches for various marketing platforms like Website, Email, Social, etc. for ShopClues.
- Generating Stories for Brands core blog, and other content driven platforms.
- Overseeing the production phase till the final output.
- Experience in publishing of Push Notification and unique Product Description.
Key Details
- Content/Editors/Journalists
- IT-Hardware/Networking, Telecom
- Other Content/Journalism
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- BA (Arts)
- Full Time
Job Description for Marketing – Graphic Designer
The Graphic Designer will be responsible for creating engaging and high-quality banners for our e-commerce website. The ideal candidate will have at least 3 years of experience in graphic design, specifically for e-commerce platforms, and the ability to adapt quickly to changing design requirements and trends.
- Create visually appealing and effective banners for the e-commerce website, ensuring alignment with brand guidelines and marketing objectives.
- Develop creative concepts and design layouts for promotional materials, including homepage banners, category banners, email campaigns, and social media graphics.
- Work closely with the marketing and merchandising teams to understand project requirements and deliver designs that meet business goals.
- Quickly adapt to changing design needs and trends in the e-commerce industry to keep the website visually fresh and engaging.
- Ensure all designs are high quality, optimized for web performance, and deliver a consistent user experience across all devices.
- Incorporate feedback from various stakeholders to refine and improve designs.
- Stay up-to-date with the latest design trends, tools, and technologies to continually bring innovative ideas to the team.
Requirements:
- Bachelors degree in Graphic Design, Visual Arts, or a related field.
- Minimum of 3 years of experience in graphic design, specifically for e-commerce websites.
- Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Strong portfolio showcasing a variety of e-commerce banner designs.
- Excellent visual design skills with a keen eye for detail and aesthetics.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Strong communication and interpersonal skills.
- Creative thinker with the ability to adapt to feedback and new design challenges.
About Us:Founded in 2011 by Silicon Valley professionals, ShopClues is an Internet Commerce company focused on a managed marketplace business in India. Within three years, the company has established itself as a preeminent e-retailer in the country. The company has seen over 600 PERCENT year-on-year growth, making it the fastest growing ecommerce portal in India. As per Alexa rankings, it is the 50th most visited site in India and the 4th largest ecommerce site.
Key Details
- Hotel/Restaurant
- IT-Hardware/Networking, Telecom
- Travel Desk
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- B.Arch. (Architecture)
- Full Time
