Established in 1990, SMC is one of the leading and well-diversified financial services companies in India offering services across brokerage (across the asset classes of equities (cash and derivatives), commodities and currency), investment banking, wealth management, distribution of third party financial products
Technical Support Engineer (MSSQL)
About the job
About the Role:
We are looking for a skilled and experienced Technical Support Engineer to join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong communication skills, technical knowledge, and a commitment to continuous learning and improvement.
Key Responsibilities:
- Customer Support: Provide prompt, accurate, and courteous technical support via phone, email, and chat to troubleshoot and resolve issues.
- Issue Diagnosis and Resolution: Identify and analyze the root cause of problems, and provide effective solutions to resolve software, hardware, or network-related issues.
- Product Knowledge: Develop an in-depth understanding of the company’s products, services, and technology to assist customers effectively.
- Escalation Management: Collaborate with cross-functional teams, escalating issues when necessary to ensure timely resolution.
- Documentation: Maintain accurate and detailed records of customer interactions and issues in the ticketing system, including troubleshooting steps and resolutions.
- Continuous Improvement: Actively participate in training sessions, knowledge-sharing activities, and process improvements to enhance team efficiency.
- Customer Education: Guide customers on best practices, preventive measures, and product features to enhance their experience and usage.
- Reporting: Generate regular reports on technical support metrics, common issues, and resolution times to improve service standards.
Key Qualifications:
- Experience: 4+ years of experience in a technical support or similar role.
- Technical Proficiency:
- Operating Systems: Familiarity with Windows, macOS, and Linux.
- Networking: Knowledge of basic networking concepts (e.g., TCP/IP, DNS, VPN).
- Software/Hardware Troubleshooting: Proficiency in diagnosing and resolving issues related to software applications, hardware, and devices.
- Databases: Basic knowledge of databases and SQL queries.
- Cloud Services (Optional): Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus.
- Tools: Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to think critically.
- Communication: Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- Adaptability: Ability to work in a fast-paced, dynamic environment with shifting priorities.
- Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL) are a plus.
Preferred Skills:
- Customer-Centric Mindset: Passionate about delivering exceptional service and support.
- Project Management: Experience in managing or assisting with technical projects is advantageous.
- Technical Writing: Ability to create detailed and easy-to-understand support documentation.
RM Dealing – Mumbai, Pune, Nagpur
About the job
We have an urgent opening for the position of RM- Dealing: Mumbai, Pune, Nagpur
Company Name: SMC Global Securities Limited
Industry: Broking
Job Location: Mumbai, Pune & Nagpur
Experience: 1-5 Years
Qualification: Graduate (Any), NISM 8 Mandatory
Job description:
– Execute the orders on behalf of clients by doing pre trade post trade confirmation.
– Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business.
– Responsible to generate brokerage to clients on their equity/commodity/currency portfolio.
– Responsible for reactivation of dormant clients and growth in Clientele.
Kindly share your updated resume on apurvaraut@smcindiaonline.com or 9136441033.
Head of Engineering (Data Warehouse)
About the job
Key Responsibilities:
- Lead the end-to-end development lifecycle of data warehouse solutions, from requirements gathering and design to deployment and maintenance.
- Design and optimize data models, ETL processes, and data integration strategies to ensure the reliability, scalability, and performance of the data warehouse.
- Develop and maintain ETL scripts and workflows using industry-leading tools and technologies.
- Collaborate with business stakeholders to understand data requirements and translate them into technical solutions.
- Implement data quality and governance processes to ensure the accuracy and consistency of data stored in the warehouse.
- Monitor and optimize data warehouse performance, identify bottlenecks, and implement solutions for improvement.
- Provide technical leadership and mentorship to junior members of the data warehouse team.
- Stay abreast of industry trends and best practices in data warehouse architecture, data management, and analytics.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of hands-on experience in data warehousing, with a strong focus on design, development, and implementation.
- Proficiency in SQL and experience with database technologies such as Oracle, SQL Server, or PostgreSQL.
- Extensive experience with ETL tools such as Informatica, Talend, or SSIS.
- Solid understanding of data modeling concepts (dimensional modeling, star schema, snowflake schema, etc.).
- Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with cloud-based data warehouse platforms (e.g., AWS Redshift, Google BigQuery, Snowflake) is a plus.
- Relevant certifications (e.g., Certified Data Management Professional, AWS Certified Solutions Architect) are highly desirable.
Which is better, Zerodha or SMC?
Both the brokers are registered with SEBI and offers investment in Equity, F&O, Currency and Commodities. The brokerage of Zerodha Max Rs 20 per trade while the brokerage of SMC Global ranges between 0.05 to 0.50%. Zerodha is a Discount Broker where SMC Global is a Full Service Broker.
