Southwest® is known for its Hospitality and legendary Culture, where People come first. We care for our People and communities, and our People care for each other. Our Culture is a source of pride and is at the Heart of who we are. We encourage and value Employees’ unique perspectives, skills, and experiences.
Sr FP&A Partner
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Financial Planning and Analysis (FP&A) Partner delivers on our Purpose by acting as a trusted business and financial advisor to Senior and Executive Leadership. This role is responsible for building the by-day forecast for the forward four months of ticket revenue bookings and will act as the subject matter expert for ticket revenue trends. The Senior FP&A Partner is a strong communicator with an analytical mindset who looks forward to driving the future of FP&A at Southwest.
This role will help report on actual RASM drivers for the company as well as inform external guidance ranges for revenue. It will be responsible for building the by-day forecast for the forward 4 months of Ticket revenue bookings. They will be the SME for all things ticket revenue trends. This role will also get to help with adhoc analysis related to operating revenues.
Additional details:
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
- Serve as an influential key advisor to Sr Leadership for complex and business-critical areas by challenging ideas and thought processes as well as providing strategic direction and accountability on business issues with financial implications
- Develop and define frameworks for ensuring alignment with Companywide financial goals and objectives
- Design, develop, and drive the adoption of short-term and long-term financial risk management policies, processes, and procedures
- Translate complex business and industry data into easy to comprehend insights and KPIs to influence and ensure the best decision for Southwest
- Serve as an expert to Sr Leadership by interpreting complex financial information to influence/guide organizational decision-making, communicate, and collaborate with key Stakeholders to ensure they are educated on trade-offs and downstream impacts of decisions and develops/ensure associated risk mitigation
- Drive and influence performance through a comprehensive understanding of operational, financial, environmental, and/or industry business drivers and variables
- Build and deliver compelling Executive level presentations, including Board of Directors and Earnings-related materials
- Support and influence businesses in executing their strategic, operational objectives and undertaking ad hoc analyses and special projects
- May perform other job duties as directed by Employee’s Leaders
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
- Skilled in understanding and utilizing financial principles and practices and the analysis and reporting of complex financial data
- Skilled in collecting, organizing, visualizing and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skilled in understanding and applying information to contribute to the organization’s strategic plan
- Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
- Skilled and effective communicator that is engaged, considerate, listens to, guides, and influences their audience, takes time to ask questions and respond accordingly, speaks clearly, with confidence, and is gracious in their interactions
- Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
- Experience in FP&A
- Experience in the Airline Industry
- Advanced experience with Microsoft Excel and PowerPoint
- Experience in SQL
- Experience in Oracle Hyperion (Essbase) and Anaplan
- Experience in modeling/forecasting development and improvement
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
- Skilled in understanding and utilizing financial principles and practices and the analysis and reporting of complex financial data
- Skilled in collecting, organizing, visualizing and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skilled in understanding and applying information to contribute to the organization’s strategic plan
- Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
- Skilled and effective communicator that is engaged, considerate, listens to, guides, and influences their audience, takes time to ask questions and respond accordingly, speaks clearly, with confidence, and is gracious in their interactions
- Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
- Required: High School Diploma or GED
- Expert level experience, expansive and far-reaching knowledge in:
- Building strong and trusting relationships with business Customers
- Both written and verbal communication and executive level story telling
- Problem solving, finding own solutions, and implementing
- Modeling/forecasting development and improvement
- N/A
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Labor & Employment Attorney
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Labor & Employment Attorney will spend their time between Employee counseling, employment legislation, and labor arbitrations. This role has a special knowledge and focus into Collective Bargaining Agreements (CBAs), including work ADA, leave, and the unique workgroups and CBAs across Southwest. No two days will look the same for this Attorney, and they’re excited to join this important and impactful space.
Additional details:
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
- The Labor & Employment (“L&E”) Attorney is responsible for providing legal counsel and advice on traditional labor and employment law matters that arise from the day-to-day operations of Southwest Airlines. The L&E Attorney also represents the Company as lead counsel in labor arbitrations and before federal, state, and local administrative agencies. The L&E Attorney comprehensively manages a wide variety of legal actions. The L&E Attorney interacts on a regular basis with Senior Leaders in the Organization on strategic and legal matters related to workplace and employment law issues.
Responsibilities
- Functions as a labor and employment law subject matter expert. Stays current with all applicable legal and regulatory requirements;
- Provides practical, compliant, and strategic legal advice and counsel on a full range of employment law issues, including issues arising under the FMLA, ADA, ADEA, Title VII, USERRA, OSHA, WARN, and other federal, state, and local employment laws.
- Provides practical, compliant, and strategic legal advice and counsel on a full range of labor law issues under the Railway Labor Act, including interpretation and advice on multiple collective bargaining agreements, representation disputes, “major” and “minor” disputes, and concerted activities.
- Supports negotiations on behalf of the Company with various labor organizations;
- Serves as lead counsel in labor arbitrations and in administrative proceedings before federal, state, and local agencies;
- Writes post-hearing briefs, positions statements, legal memoranda, and other papers on labor and employment law matters;
- Conducts legal research on a wide-range of labor and employment law topics;
- Manages and partners with outside counsel in sophisticated arbitration and litigation matters in a strategic and cost-effective manner;
- Assists other Departments of the Company in reviewing legal issues, including personnel, employee relations, and labor relations issues
- Delivers training and direction to Leaders throughout the Company on employment law and compliance matters
- Effectively prioritizes and manages concurrent projects with competing Company demands
- May perform other job duties as directed by Employee’s Leaders
- Skilled in interpersonal relationships with the ability to communicate effectively with all levels of Southwest Employees, internal clients, and outside counsel
- Skilled in excellent written and oral communications, especially of complex issues, and attention to detail and accuracy
- Skilled in excellent organization, ability to perform efficiently and effectively on multiple projects under tight deadlines with minimal supervision
- Ability to work well with others as part of a team
- Ability to perform under pressure and demonstrate judgment to handle and resolve issues related to sensitive and confidential legal matters
- Ability to gain expertise and perform work in new areas of the law
- Required: High School Diploma or GED
- Required: Bachelor’s Degree
- Required: Law degree from accredited school
- Intermediate level experience, expansive and far reaching knowledge in labor and employment law as a licensed practicing attorney with a mid-sized to major law firm or in-house legal department
- Must be a current member in good standing of at least one State bar
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be willing to travel when required
- Must be able to work flexible schedule to include non-business days and hours as needed to meet client needs
Pay & Benefits
Competitive market salary from $166,280 per year to $180,120 per year
* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Flight Ops Flight Instructor
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits:
Pay of $76.64 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan – when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Flight Operations Flight Instructor supports the Flight Operations Department by providing training to Pilots in accordance with Federal Aviation Regulations (FARs), Advanced Qualification Program Manual (AQPM), Flight Operations Training Manual (FOTM), and Company requirements/agreements. This role conducts training in the classroom and in simulators to ensure Pilots have the knowledge and hands-on experience to provide our Customers with a safe and reliable flight. The Flight Operations Flight Instructor has great interpersonal and communication skills which help them facilitate proper flight instructions.
Additional details:
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
- Prepare and conduct classroom and simulator training in accordance with FARs, Training Policies / Manuals, and Company requirements.
- Facilitate pilot learning
- Develop and create instructional and evaluation media/materials for support of training programs
- Maintain course material and procedural integrity through self-study, skills practice, critique review, and instructor meetings
- May perform other job duties as directed by Employee’s Leaders
- Knowledge and experience in the operation of training equipment that includes computer based training workstations
- Knowledge of Microsoft Office programs
- Knowledge of flight training instructional duties along with a good working knowledge of FAR training requirements
- Must possess excellent English verbal communication and interpersonal skills
- Ability to read technical aircraft documents, follow technical instructions, learn and understand new technical concepts and prepare written technical documents that will convey information or guidance to others in an understandable manner
- Ability to accomplish accurate work under tight time constraints while maintaining a high degree of flexibility
- Ability to work various assigned hours as necessary, which may include evenings, weekends, holidays, with a rotating assigned work schedule to cover the operational hours (which includes 365 day a year up to 24 hours a day)
- Required: High School Diploma or GED
- Required: Flying experience operating an aircraft
- Required: USA DOT/FAA Unrestricted Airline Transport Pilot Certificate. The certificate must display the following:
- “Airplane Multiengine Land” Category and Class Ratings
- “English Proficient” limitation
- Required: Must possess a valid United States Driver’s License
- Required: Must meet all regulatory criteria to obtain and maintain Flight Deck Jumpseat Access; this position requires successful and continuous enrollment in Rap Back
- Must have vision ability to view and read computer/video/flight deck displays on a frequent basis
- Must be able to participate in the FAR directed Line Observation Program and be able to enter and exit the aircraft under normal and emergency conditions
- Must be able to enter and exit the flight simulator, cabin simulator or mock-up, briefing rooms under normal and emergency conditions
- Must be able to sit in the simulator uninterrupted for up to 4 hours
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to move/transport 25 lbs on an occasional basis (under 50%)
- Ability to work at elevated heights and operate a Flight Simulator
- Ability to manipulate applicable flight controls at full deflection
- Ability to pass annual flight evaluation
- Ability to converse/present/facilitate for up to 8 hours
- Ability to make/receive audible call outs in classroom and/or simulator settings
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be at least 23 years of age
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986, without requiring sponsorship now or in the future
- Must have a professional behavior on and after Company hours and at Company events
- Must be able to work rotating shifts, holidays, and overtime
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Air travel with overnight stays required
- Ability to work extended hours as needed
Customer Service Agent
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
***For external applicants only:
(1.) Southwest Airlines will consider your interest in this position If you are currently a resident of Colorado.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent role at DEN within the last 12 months.***
Pay & Benefits:
Pay of $20.65 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like: swa.is/DayWithCSA
Additional details
- This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
- Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee’s Leaders
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.65
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