Spotify is a Swedish audio streaming and media service provider founded on 23 April 2006 by Daniel Ek and Martin Lorentzon. As of June 2024, it is one of the largest providers of music streaming services, with over 626 million monthly active users comprising 246 million paying subscribers.
Editor Music and Culture
We, at Spotify are looking to hire an ‘Editor Music and Culture, Punjabi’ who is dedicated and passionate about Punjabi music, both new as well as catalog music. In this role you will be part of the Music team, and work closely with the ‘Head of Editorial’ of India. You will handle music curation for Punjabi language, and will be responsible for identifying and curating music for all moods, music genres, eras, moments, and multifaceted user interests.
As a music editor, you will be encouraged to make data informed decisions, and bring deep cultural and music insights to build highly engaging music experiences for listeners!
What you will do
- Own the music curation and overall strategy for a language, and establish leadership for Spotify
- Be the language and culture expert, and proactively identify music trends and opportunities for Spotify
- Study data and present reasons to the Music team, to build Spotify’s path for Punjabi language, not only in India, but globally as well
- Stay informed on the latest developments in the music industry, including emerging artists, genres and trends
- Partner with cross functional teams, to ensure editorial content aligns with broader business objectives
- Work to build the Punjabi ecosystem across genres and various artist tiers to contribute to the overall Punjabi strategy and vision for Spotify’s editorial content, helping to drive innovation and excellence
- Curate and maintain playlists for various moods, moments and occasions
- Work on organisational wide projects, by working closely with the Global Editorial Teams and other cross-functional teams
- Implement the best practices from across the company, to build robust process and ensure high efficiency in execution
Who you are
- Be deeply knowledgeable about Punjabi music and artists – both new, and catalog music
- You have experience in the music industry, working with a broad range of music content. Experience in programming for music services is preferred
- Good presentation skills, strong data analysis skills, proficient in using data analytical tools to track and analyze music trends, playlist performance and audience engagement
- Having formal training or formal knowledge in music theory will be an advantage.
- You are digitally savvy and comfortable with digital technology
- You are numerate and adept at analyzing and interpreting data and using it to set goals
- You are highly organized, detail oriented, with strong time management skills
- You have good communication skills – spoken and written, in English and in Punjabi
- You are comfortable with working in a fast changing environment and matrix reporting structures. Be comfortable with ambiguity and be self driven
- You are a great teammate, have a strong work ethic, and a sense of humor
Where You’ll be
- This role is based in our Mumbai office.
Client Partner Retail
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a Client Partner with an established record of sales leadership and revenue generation as well as a deep interest and passion for online media, audio, and innovation.
In this role, you will oversee Spotify Advertising’s relationships with key clients in our Retail verticals.
We want someone who loves our product, knows the India advertising and media market, and has strong existing client and agency relationships. You have helped brands build their marketing strategy, and grown their investments on advertising. You have built creative, long-term consultative solutions and managed senior client relationships. You should be confident without being arrogant and hard working while still knowing how to have fun.
This is an individual contributor role, reporting to the Director of Sales.
What You’ll Do
- Define the sales strategy and drive execution for some of India’s top Retail native brands and their agencies
- Proactively identify and seek out new client and industry relationships to drive revenue
- Drive engagement with key partners, and deliver excellent customer service
- Represent Spotify in the advertising community by seeking out and participating at industry events
- Manage pipeline, revenue forecasts, sales activity using Salesforce.com for maximum efficiency and visibility
- Maintain high levels of communication and transparency with management, cross-functional teams and business partners
Who You Are
- You have a minimum of 6+ years of digital advertising sales experience, with major retail advertisers
- You have a deep understanding of the marketing landscape and expertise in account planning, strategic planning, and media buying within Direct, Re-Seller & Programmatic environments
- You have experience running a business where Data/Insights drive the direction of the business
- You have strong agency holding company & brand direct relationships
- You are highly motivated, entrepreneurial, energetic, and willing to thrive in a high growth organization
- You are able to hit and exceed quarterly revenue expectations
- You have excellent problem solving and negotiating skills
Where You’ll Be
- This position will work out of our Bangalore office
Manager, Customer Success India
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a Manager, Customer Success for our India Ads business. The candidate should have an established record of Customer Success Management (CSM) and revenue management, as well as a deep interest and passion for digital media, music and innovation.
In this role, you will oversee the team focused on our India Ad Sales business. We want someone who loves our product and has deep expertise in the industry and digital media and to help build long-term consultative solutions, and lead, motivate and grow a team . You should be confident while being humble, and hardworking while still knowing how to have fun!
You must have experience leading Client Services, or teams with similar responsibilities. Strong people skills and to work across multiple teams and functions is a necessity. A reliable and crucial team member with comprehensive platform knowledge who can anticipate client and internal team needs.
What You’ll Do
- You will work with and report directly to the Regional Head of Customer Success Management, APAC, to collaborate, strategize, shape, develop and evolve the India Customer Success Management team to continually meet and exceed the needs and expectations of our internal and external partners
- In close collaboration with the Sales Directors of this team, you will create strategy and drive execution via world class customer service for some of the world’s top brands and agencies
- You will directly manage a team of Customer Success Managers to support and drive revenue
- You will be an expert on all responsibilities, processes and tools of the Customer Success Management role and a demonstrated leader of the CSM teams aligned to these verticals
- Partner and deeply collaborate with Sales Leadership on key accounts needs, account planning exercises, QBRs, etc, and act as an operational point of contact and escalation resource for clients and internal teams
- You will drive utilisation of our offshore resources, automation tools, and self-service platforms in order to focus CSM team on proactive, strategic workProvide team guidance and coaching while delivering tailored solutions to client requests
- Maintain and approve policy exception requests relating to Service Level Agreements, Compliance, Pricing, Makegoods, and more
- Build a strong cross-functional network and conduct regular status meetings with the leaders of these teams to maintain alignment that supports the business
- Oversee completion of CSM team recurring tasks including pipeline hygiene, campaign pacing, production tracking, and measurement outcomes
- Assess staffing needs and lead the interviewing, hiring and onboarding of talent
- Identify needs and lead training for the CSM team inclusive of role-specific, soft-skills, procedural and developmental curriculum
- Provide bi-annual development talks to your team; review and approve administrative tasks for each individual on your team
Who You Are
- You have a Bachelor’s degree or equivalent, preferably in Sales, Advertising, Marketing, or Business
- You have a minimum of 10+ years of Digital Advertising Customer Success Management experience, and 5+ years of management experience
- You are a digital media leader and consultant and have a proven track record of success
- You have strong agency and industry relationships and a deep understanding of the advertising landscape and expertise in account planning, strategic planning, and media buying within Direct & Programmatic environments
- You have experience running a team where Data & Insights drive the direction of the business
- You have experience working in self-service or automated planning and buying toolsYou have the ability to gracefully translate client requests for internal cross-functional teams
- You are detail oriented and find solutions for clients while improving internal processes
- You are highly motivated, entrepreneurial, energetic, and willing to thrive in a high growth, fast-paced organization
- You hold strong relationships with internal and external partner teams
- You are an effective listener and transparent communicator with excellent problem solving and negotiating skills
- You are passionate about identifying and developing excellent customer service skills in others
- Experience working within CRMs, OMSs, ad servers and other digital media tech systems and platforms, and are experienced in tools like excel and powerpoint.
Where You’ll Be
- This role is based in either Mumbai or Delhi
Associate Manager, Market Intelligence and Analytics (Advertising Sales)
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
Are you ready to take center stage and join our dynamic team at Spotify? We’re in search of a talented individual to be the driving force behind research and insights!
As an Associate Manager, you’ll play a pivotal role in our Marketing Research and Intelligence, applying your analytical prowess to unearth audience insights from various data streams – this will cover 1st & 3rd party and campaign measurement data.
If you’re passionate about crafting effectiveness narratives that fuel revenue growth and thrive in a collaborative environment, then this role is tailor-made for you.
What you’ll do
- Analyze diverse data sources, including 1st party analytics and 3rd party research tools, to craft compelling vertical, country, and audience narratives that elevate Spotify’s Advertising business.
- Apply SQL to extract insights and identify listening trends on Spotify, transforming these findings into engaging external narratives that drive audience engagement.
- Combine custom research and first-party data to pioneer new audience targeting segments across the JAPAC region.
- Serve as the regional expert and primary point of contact for key 3rd party data providers, orchestrating projects to optimize adoption and efficacy.
- Hold responsibility for custom research and measurement initiatives from conceptualization, methodology, project management, analysis and external presentation.
- Collaborate closely with Data Analytics and B2B marketing teams to construct captivating, multi-source research narratives that educate our sales teams, marketers, and clients.
- Partner with leadership team members to support Sales and Marketing initiatives, offering strategic guidance and direction across multiple verticals in the JAPAC region.
- Cultivate XFN partner relationships, handle high-priority projects, and collaborate closely with the JAPAC region lead.
- Deliver compelling presentations at various client and agency research engagements, showcasing a strong point of view on data validity and ensuring methodological consistency.
- Develop regional 1st and 3rd party research roadmaps aligned with key vertical, agency, and advertising growth objectives.
Who You Are
- Bachelor’s degree in a quantitative field such as business, statistics, math, economics, or related fields
- Minimum of 4+ years of experience in advertising sales research, preferably in roles at research agencies, media owners, advertisers, or media agencies
- Outstanding communication, organizational, and presentation skills
- Proven track record of collaborating effectively with sales leadership partners in a fast-paced environment
- Proficiency in data analysis and storytelling, with the ability to delve into the “why” behind research results
- Experience presenting research findings at client, agency, and industry forums
- Highly experienced with SQL and Big Query for exploring large datasets and experience with custom survey programming and data analysis software preferred
- Proficiency with syndicated tools such as comScore, Nielsen, Kantar, and similar platforms and Comfortable adapting to new skills, research methodologies, and technologies
- A great teammate with a positive attitude, committed to fostering strong relationships with colleagues and customers
- Previous experience in the JAPAC region research is advantageous
- Strong solid understanding of 3rd party audience insight/measurement providers, with a proven track record of adoption and analysis
Where you’ll be
- This role is based in our Mumbai office.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
