TO SUM IT UP

Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we’re known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience.

If you’re a dynamic leader with a proven track record of driving growth, optimizing team performance, and delivering exceptional customer service, then you’re who we want to apply to this role. We view General Managers as ambassadors of our brand to their surrounding communities, so if you have a true entrepreneurial spirit and are eager to help build our presence in your community, then you’ll thrive here. You’ll be rewarded as such as well – our General Managers participate in a lucrative bonus program that can earn up to six figures annually.

You’ll work closely with your regional Director of Operations to implement local sales strategies (through both design and training), optimize site performance, and ensure your team is delivering on our commitment to quality service. This is an exciting opportunity to lead a site, collaborate with multiple teams, and drive the success of a growing company in an important leadership position.

YOU COULD BE A FIT IF YOU…

• Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
• Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.
• Have a talent for optimizing team performance, coaching and developing team members to achieve their best.
• Understand how to engage in sales and marketing strategies to drive customer growth and improve a site’s online reputation.
• Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
• Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
• Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition.
• Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
• Are passionate about community engagement and representing the company in local outreach and marketing efforts.
• Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams.
• Will perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.

 

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE…

• Collaborated with your team to ensure supplies and parts were properly managed and replenished.
• Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
• Worked closely with technical support teams to address and resolve operational challenges.
• Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent.
• Led initiatives to improve the site’s online reputation by encouraging positive Google reviews and engaging with customers.
• Represented the company at local events, fostering community relationships and driving brand awareness.
• Managed and resolved damage claims, ensuring swift and fair resolutions.
• Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
• Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional.

Lead Product Manager, Risk & Protection Domain

About the team

At Turo, product managers (PMs) guide the process of prioritizing, building, and shipping world-class consumer products that further Turo’s mission of putting the world’s 1.5+ billion cars to better use. PMs lead the synthesis of customer feedback, data, and business goals into actionable product roadmaps that they develop and execute with their team. The products that we build enable entrepreneurial hosts to thrive, help guests find their ideal car for every journey, and support them before, during, and after their trip.

 

What you will do

As the lead product manager for the Risk & Protection domain, you’ll play a key role in maintaining a trusted and reliable marketplace for both hosts and guests while balancing risk with business performance. You’ll partner closely with Trust & Safety, Claims, and Marketplace Support teams to deliver meaningful improvements for customers and measurable impact to Turo’s business. Along the way, you’ll have the opportunity to explore and apply the latest technologies and innovations to help achieve these goals.

 

Your profile

• Extensive product management experience delivering user-facing software. Marketplace experience is a big plus.
• Demonstrated ability to leverage data analysis, experimentation, and quantitative modeling to drive insights, measure performance, and assess business impact.
• Experience leading cross-functional teams to prioritize, build, and ship world class product experiences.
• Ability to align diverse perspectives, manage competing priorities, and drive consensus across multiple stakeholder groups.
• Clear articulation of product strategy, tradeoffs, and decisions to influence partners at all levels.
• Outstanding judgment and self-direction, with ability to drive major initiatives in ambiguous, fast-moving environments.
• Experience with financial, insurance, or platform security products is a plus.

 

For this role, the target base salary range in San Francisco is $174,000-$218,000 annually. This role is also eligible for equity and the benefits described below. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

 

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

 

#LI-NR1

#LI-Hybrid

 

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

Full-Time – General Manager

Business Office Associate – Full TimeCarMax, the way your career should be!

Provide an iconic customer experience – Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do – Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
• Complete CarMax provided training as required
• Develop partnerships with Sales team and other departments in order to provide quality customer service
• Maintain confidentiality of all records, files and reports within the scope of the position
• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Location General Manager

6043 – Rochester – 3600 West Henrietta Rd, Rochester, New York, 14623

 

CarMax, the way your career should be!

 

 

 

LGM in Training – XF

 

Position Overview

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

 

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

 

Team Overview

Leads store operations and senior management teams to drive strategy, associate development, and customer satisfaction while ensuring alignment with CarMax culture and business goals.

 

Role Responsibilities

· Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management

· Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business

· Displays financial responsibility through P&L management

· Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

· Interviews, hires, trains and promotes associates to support store operations and company growth

· Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

· Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team

· Champions and implements both company and store initiatives for consistent execution and continuous improvement

· Manages daily store operations by interpreting, communicating and executing policies and procedures

· Resolves customer and associate issues

· Facilitates and participates in meetings and conference calls

 

Required Qualifications

· Multi-task in a high energy, fast-paced work environment

· Speak, listen, and write effectively in dealings with customers and associates across departments

· Read, interpret, and transcribe data in order to maintain accurate records

· Make independent judgments regarding critical business decisions

· Identify business opportunities and suggest improvements

· 5+ years management experience, retail management experience preferred

· Completion of CarMax provided training

· Intermediate PC skills

· Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions

· Rotating schedule with shifts that will include nights, weekends, holidays, 12-hour days

· Occasional travel for meetings, training, and special assignments

· Flexibility to work at multiple locations or relocate

· Wear CarMax clothing (acquired through the company) at all times while working in the store

 

Preferred Qualifications

· Bachelor’s Degree

 

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

 

 

 

The annual salary for this position is: