Sugar Cosmetics, an Indian cosmetics brand owned by Vellvette Lifestyle Private Ltd, is based in Mumbai. It was founded in 2015 by the married couple Vineeta Singh and Kaushik Mukherjee. The brand offers a diverse range of makeup and skin care products.
Senior Executive – RTO
About the job
Role Expectations
- Ensure the efficient handling of Return to Origin (RTO), Reverse Pickup (RVP), and Return to Vendor (RTV) processes.
- Monitor and manage the entire return cycle to ensure timely and accurate processing of returns.
- Minimize RTO rates by analyzing return causes and collaborating with the dispatch and customer support teams.
- Track and manage reverse logistics processes, ensuring the prompt execution of reverse pickups and returns.
- Liaise with vendors to ensure smooth processing of RTVs and adherence to vendor agreements.
- Generate reports on return rates, causes, and process performance, providing insights to senior management.
- Coordinate with logistics partners to optimize the return process, ensuring timely pickups and deliveries.
- Maintain effective communication with customers to address return-related queries and enhance customer satisfaction.
- Proactively identify and implement process improvements to streamline operations and reduce return-related costs.
- Stay updated on industry best practices and apply them to enhance reverse logistics
Role Deliverables
- Ensure timely and accurate processing of all RTO, RVP, and RTV transactions.
- Implement strategies to reduce RTO rates.
- Ensure efficient reverse logistics management, coordinating reverse pickups with minimal delays.
- Maintain strong vendor relationships for smooth RTV processes.
- Provide detailed reports and analysis on return trends, performance, and areas of improvement.
- Identify and implement measures to reduce return-related operational costs.
- Enhance customer satisfaction by ensuring effective handling of return-related issues.
- Ensure compliance with company policies and maintain proper documentation for all returns.
- Propose and execute process improvements to streamline return operations.
- Monitor and improve the performance of logistics partners in reverse logistics processes.
Skills: rto,reverse logistics,returns
Assistant Manager – Graphic Designer
About the job
About SUGAR
SUGAR has scaled to become one of the fastest-growing and most storied digitally- native brands. This has been built on the back of hard work, uncapped ambition and relentless execution. As the company makes its journey from being a successful DTC startup to a multi-brand beauty and personal care conglomerate, this is an opportunity to learn from and help shape a bunch of passionate individuals who are looking to make this dream a reality.
Please Read More About Us
Our website – https://in.sugarcosmetics.com/
Instagram – trysugar
Twitter – @trySUGAR
Role Deliverables
- Collaborate with the Design Manager to develop and execute creative strategies and visual concepts.
- Design new creatives for various 360 mediums including social media content, print materials, OOH advertising, packaging, merchandise, and websites.
- Ensure all designs align with the brand’s visual identity and marketing objectives.
- Oversee and manage multiple design projects from concept through completion, ensuring timely delivery and high-quality results.
- Stay up-to-date with industry trends, competitor activities, and emerging technologies to keep the brand’s design strategies innovative and competitive.
- Provide guidance to junior designers, fostering a collaborative and creative work environment.
- Craft Key Visuals and design concepts for campaigns and product launch. Incorporating feedback and making necessary adjustments to meet project goals
Role Expectations
- Strong portfolio demonstrating expertise in designing for social media, print, OOH, packaging, merchandise, and websites.
- Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). Ability to adapt to newer AI tools of design function.
- Strong project management and organizational skills, with the ability to handle multiple projects simultaneously.
- Excellent communication and ability to work collaboratively.
- Knowledge of current design trends and best practices in the beauty and lifestyle industry.
Reporting Relationships
- Reporting To: Design Manager
Educational Qualifications
Bachelor’s degree in Graphic Design, Visual Arts, or a related field preferred.
Skills: design,graphic design tools,merchandise,packaging
IT Business Analyst (ERP)
About the job
About Sugar
Over the past years, SUGAR has scaled to become one of the fastest-growing and most storied digitally- native brands. This has been built on the back of hard work, uncapped ambition and relentless execution. As the company makes its journey from being a successful DTC startup to a multi-brand beauty and personal care conglomerate, this is an opportunity to learn from and help shape a bunch of passionate individuals who are looking to make this dream a reality.
Please Read More About Us
Our website – https://in.sugarcosmetics.com/
Instagram – trysugar
Twitter – @trySUGAR
Role Expectations
- Knowledge and practical experience of retail business processes.
- Should have been involved in documenting user requirements and implementing new IT systems in their previous organizations which imparted tangible impact.
- Experience of working in a matrix environment with both internal and 3rd party resources.
- Experience in evaluating software / solutions against the business requirements and judging the optimum fit among them.
- Good understanding of on-going project management techniques is good to have.
- Good data analysis / MIS skills.
- Strong background in Microsoft Word, Excel and PowerPoint.
- Experience in any ERP like SAP ECC 6.0 / S4 Hana, Oracle NetSuite, Microsoft Nav / Dynamics, Ramco etc.,
- Experience in Project and task management tools like Trello, Asana etc.,
- Basic knowledge in third party API integrations between various tools and ERP.
- Excellent communication and follow-up skills with internal/external stakeholders.
- Good interpersonal, time management and multi-tasking skills.
- Leadership skills is a big advantage.
Role Deliverables
- Determine operational objectives by studying business functions, gathering information and evaluate first party/third party resources to achieve those objectives.
- Define project requirements by identifying project milestones, phases and elements.
- Review a variety of processes in operations, purchase, inventory, distribution, sales, marketing, ecommerce and the likes.
- Construct workflow charts and diagrams.
- Suggest changes to the senior management. Actively the implementing the approved changes.
- Initiate key user training sessions to ensure successful implementation of new systems, automations or technology processes.
- Monitor the progress of both implemented and being implemented projects in the form of preparing reports by collecting, analyzing, summarizing information and trends.
Educational Qualifications
- Graduate in Engineering or bachelor’s degree in Engineering in any domain or MCA.
and/or
- MBA in any relevant domain
Experience Required
- 1 to 3 Years of Experience in a retail/FMCG organization or IT services/SaaS organization assigned in retail projects.
Skills: netsuite,trello,integration
